Infrastructure Services Manager -- Remote
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Shubham Lovevanshi
Jun 24, 2026, 11:48:24 AM (6 days ago) Jun 24
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Hello
My name is Shubham, and I am a Recruitment lead at Sureminds Solution. I am reaching out to you on an exciting job opportunity with one of our clients.
Position- Infrastructure Services Manager --
Location- Remote
Role Summary
The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms, ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.
Key Responsibilities
1. End-to-End Compute Operations
Lead operations for:
VMware (vSphere, ESXi, vCenter)
Windows Server environments
Linux platforms (RHEL, CentOS, Ubuntu)
Ensure 24x7 availability, performance, and stability of compute services
Drive SLA adherence, uptime targets, and operational KPIs
2. Client & Stakeholder Management
Act as the primary customer-facing contact for compute services
Lead:
Service review meetings (weekly/monthly governance)
Incident reviews and RCA discussions
Continuous improvement initiatives
Translate business requirements into technical solutions
Maintain strong client relationships and drive customer satisfaction (CSAT)
3. Team Leadership & Delivery
Manage and mentor multi-skilled teams (VMware + Windows + Linux admins)
Oversee L2/L3 support teams in global delivery model (onshore/offshore)
Drive:
Skill development and cross-training
Resource planning and capacity management
Ensure adherence to operational processes and service quality standards
4. Incident, Problem & Change Management
Lead resolution of critical incidents (P1/P2) across platforms
Ensure timely RCA and preventive actions
Govern change management activities (patching, upgrades, migrations)
Maintain and improve operational runbooks and SOPs
5. Platform Management & Engineering
VMware:
Cluster, host, and VM lifecycle management
HA/DR (vMotion, DRS, SRM basics)
Windows:
Server administration, patching, Active Directory coordination
Linux:
OS administration, patching, performance tuning
Collaborate with:
Storage, network, security, and cloud teams
6. Automation & Transformation
Drive automation using:
PowerCLI, PowerShell, Python, Shell scripting
VMware Aria / vRealize
Implement:
Self-service provisioning
Auto-remediation and monitoring optimization
Reduce operational effort and improve efficiency
7. Monitoring, Reporting & Governance
Monitor infrastructure using enterprise tools (vROps, OEM, etc.)
Publish dashboards and reports:
SLA/KPI metrics
Capacity & utilization
Incident trends
Ensure compliance with:
Security policies
Audit and regulatory controls
Required Skills & Expertise
Technical Skills
Strong expertise in:
VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
Windows Server (2012/2016/2019/2022)
Linux (RHEL / Ubuntu / CentOS administration)
Knowledge of:
Backup & DR tools
Storage (SAN/NAS) and networking fundamentals
Automation & Tools
Scripting:
PowerShell / PowerCLI (mandatory)
Python / Bash (preferred)
ITSM tools:
ServiceNow (or equivalent)
Monitoring:
vROps, SCOM, SolarWinds, or similar
Process & Framework
Strong understanding of ITIL processes
Experience in managed services / COE delivery model
Exposure to SLA-driven environments
Leadership & Soft Skills
Strong communication and presentation skills
Proven ability to manage client expectations and escalations
Analytical problem-solving and decision-making
Ability to work in high-pressure environments
Experience Required
10–15 years of IT infrastructure experience
5+ years in compute/platform operations leadership
Experience managing VMware + Windows + Linux environments
Prior experience in client-facing managed services roles (mandatory)
Education & Certifications
Bachelor’s degree in IT / Computer Science or equivalent
Preferred certifications:
VMware VCP
Microsoft (Windows Server / Azure Admin – optional)
Red Hat (RHCSA/RHCE – preferred)
ITIL Foundation
Key KPIs
SLA compliance (Availability, MTTR)
Incident reduction & RCA effectiveness
Automation adoption (reduced manual effort)
Customer satisfaction (CSAT)
Platform performance and utilization optimization
Nice to Have
VMware NSX / Horizon knowledge
Cloud exposure (Azure / AWS VMware)
Experience in transformation / migration projects
My name is Shubham, and I am a Recruitment lead at Sureminds Solution. I am reaching out to you on an exciting job opportunity with one of our clients.
Position- Infrastructure Services Manager --
Location- Remote
Role Summary
The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms, ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.
Key Responsibilities
1. End-to-End Compute Operations
Lead operations for:
VMware (vSphere, ESXi, vCenter)
Windows Server environments
Linux platforms (RHEL, CentOS, Ubuntu)
Ensure 24x7 availability, performance, and stability of compute services
Drive SLA adherence, uptime targets, and operational KPIs
2. Client & Stakeholder Management
Act as the primary customer-facing contact for compute services
Lead:
Service review meetings (weekly/monthly governance)
Incident reviews and RCA discussions
Continuous improvement initiatives
Translate business requirements into technical solutions
Maintain strong client relationships and drive customer satisfaction (CSAT)
3. Team Leadership & Delivery
Manage and mentor multi-skilled teams (VMware + Windows + Linux admins)
Oversee L2/L3 support teams in global delivery model (onshore/offshore)
Drive:
Skill development and cross-training
Resource planning and capacity management
Ensure adherence to operational processes and service quality standards
4. Incident, Problem & Change Management
Lead resolution of critical incidents (P1/P2) across platforms
Ensure timely RCA and preventive actions
Govern change management activities (patching, upgrades, migrations)
Maintain and improve operational runbooks and SOPs
5. Platform Management & Engineering
VMware:
Cluster, host, and VM lifecycle management
HA/DR (vMotion, DRS, SRM basics)
Windows:
Server administration, patching, Active Directory coordination
Linux:
OS administration, patching, performance tuning
Collaborate with:
Storage, network, security, and cloud teams
6. Automation & Transformation
Drive automation using:
PowerCLI, PowerShell, Python, Shell scripting
VMware Aria / vRealize
Implement:
Self-service provisioning
Auto-remediation and monitoring optimization
Reduce operational effort and improve efficiency
7. Monitoring, Reporting & Governance
Monitor infrastructure using enterprise tools (vROps, OEM, etc.)
Publish dashboards and reports:
SLA/KPI metrics
Capacity & utilization
Incident trends
Ensure compliance with:
Security policies
Audit and regulatory controls
Required Skills & Expertise
Technical Skills
Strong expertise in:
VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
Windows Server (2012/2016/2019/2022)
Linux (RHEL / Ubuntu / CentOS administration)
Knowledge of:
Backup & DR tools
Storage (SAN/NAS) and networking fundamentals
Automation & Tools
Scripting:
PowerShell / PowerCLI (mandatory)
Python / Bash (preferred)
ITSM tools:
ServiceNow (or equivalent)
Monitoring:
vROps, SCOM, SolarWinds, or similar
Process & Framework
Strong understanding of ITIL processes
Experience in managed services / COE delivery model
Exposure to SLA-driven environments
Leadership & Soft Skills
Strong communication and presentation skills
Proven ability to manage client expectations and escalations
Analytical problem-solving and decision-making
Ability to work in high-pressure environments
Experience Required
10–15 years of IT infrastructure experience
5+ years in compute/platform operations leadership
Experience managing VMware + Windows + Linux environments
Prior experience in client-facing managed services roles (mandatory)
Education & Certifications
Bachelor’s degree in IT / Computer Science or equivalent
Preferred certifications:
VMware VCP
Microsoft (Windows Server / Azure Admin – optional)
Red Hat (RHCSA/RHCE – preferred)
ITIL Foundation
Key KPIs
SLA compliance (Availability, MTTR)
Incident reduction & RCA effectiveness
Automation adoption (reduced manual effort)
Customer satisfaction (CSAT)
Platform performance and utilization optimization
Nice to Have
VMware NSX / Horizon knowledge
Cloud exposure (Azure / AWS VMware)
Experience in transformation / migration projects
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