Senior DevOps Engineer (Production Support) in Chicago, IL
Tushar Chauhan
Senior DevOps Engineer (Production Support)
Chicago, IL
Role Summary
We are seeking a highly experienced Senior DevOps Engineer (Production Support) with deep expertise in AWS, Kubernetes, CI/CD, and cloud-native platforms. This role will focus on operating, stabilizing, and continuously improving production environments, ensuring high availability, performance, and scalability of mission-critical applications.
The ideal candidate is a hands-on DevOps/SRE professional who thrives in fast-paced production environments and can automate, troubleshoot, and optimize distributed systems at scale.
You will work extensively with AWS, Kubernetes (Rancher), Jenkins, GitHub, Terraform, Kafka, Harness, and Python while partnering with engineering, platform, and product teams.
Key Responsibilities
Production Operations & Reliability
Provide L2/L3 production support for cloud-native applications running on AWS and Kubernetes.
Own incident triage, root cause analysis (RCA), and resolution for high-severity production issues.
Participate in on-call rotations and drive post-incident improvements.
Improve system reliability, resilience, and observability using SRE best practices.
AWS & Cloud Infrastructure
Design and operate scalable AWS environments using:
EC2, EKS, VPC, ALB/NLB
S3, RDS, DynamoDB
IAM, CloudWatch, EventBridge
Optimize cloud cost, performance, and security posture.
Implement multi-account, multi-region architectures.
Kubernetes & Container Platforms
Manage and operate Kubernetes clusters (Rancher-managed or EKS).
Troubleshoot:
Pod failures
Resource constraints
Networking issues (CNI, ingress)
Stateful workloads
Improve:
Autoscaling strategies
Cluster resilience
Deployment reliability
CI/CD & Developer Enablement
Design and maintain CI/CD pipelines using:
Jenkins
GitHub Actions
Harness (preferred)
Implement:
Blue/green and canary deployments
GitOps workflows
Automated rollbacks
Enable developer self-service deployment platforms.
Infrastructure as Code & Automation
Build and maintain infrastructure using:
Terraform (primary)
Python automation
Develop reusable:
IaC modules
Platform templates
Deployment accelerators
Automate provisioning, scaling, and recovery workflows.
Kafka & Streaming Platforms
Design and manage Kafka infrastructure including:
Clusters, topics, brokers
Producers/consumers
Schema evolution
Ensure:
High availability
Throughput optimization
Secure connectivity
Integrate Kafka with AWS and Kubernetes ecosystems.
Observability & Platform Health
Implement monitoring and alerting using:
CloudWatch / Splunk Observability
Define:
SLIs/SLOs
Alerting thresholds
Runbooks
Proactively identify bottlenecks and prevent outages.
Security & Compliance
Implement DevSecOps best practices:
Secrets management
IAM least privilege
Container scanning
Supply chain security
Ensure infrastructure adheres to security and compliance standards.
Collaboration & Continuous Improvement
Partner with development teams to:
Improve deployment maturity
Reduce operational toil
Increase automation coverage
Drive:
Platform standardization
Developer experience improvements
Operational excellence initiatives
Qualifications
Experience
4 - 10 years in DevOps / SRE / Production Support roles
Strong experience managing production-grade cloud environments
Proven track record handling live incident management
Technical Skills
Must Have
AWS (deep hands-on)
Kubernetes (EKS/Rancher)
Splunk
Terraform
Jenkins / GitHub
Kafka
Python or Shell scripting
Linux systems expertise
Good to Have
Harness CI/CD
GitOps (ArgoCD/Flux)
Service mesh (Istio/Linkerd)
Observability tools (New Relic, Datadog, Prometheus)
Platform engineering mindset
Soft Skills
Strong troubleshooting and debugging mindset
Excellent communication during incidents
Ability to work in high-pressure production environments
Ownership-driven and automation-first approach
Thanks & Regards,
Tushar Chauhan
tushar.chauhan@infojiniconsulting.com
https://www.linkedin.com/in/tushar-chauhan-aa8849239/
