| Position Title | Senior Systems Engineer | | |
|
|
| | |
|
| Job Location | Lansing, MI, USA | | Covered | No |
|
| Visa : | NO H1B(Independent Only) | | Employment Type | Temporary |
|
| Estimated Duration (In Months) | 13 | | Work Model | Hybrid |
|
| Must have Skills/Attributes | Cisco, CUCM, Design, Documentation, Engineering, Technical Support, Telephony | |
Only candidates currently located within a 2-hour radius of Lansing, MI, will be considered.
Top Skills & Years of Experience:
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connections (CUC): 5+ years
***Only qualified Senior Systems Engineer candidates located near the Lansing, MI area to be considered due to the position requiring an onsite presence***
Required Skills:
• Cisco Unified Contact Center Express (UCCX) (5+ years)
• Cisco Unified Communications Manager (CUCM) (5+ years)
• Cisco Unity Connections (CUC) (5+ years)
• Clear and concise written and verbal communication is crucial to success and productivity in this role.
Client is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX).
Job Responsibilities:
• Enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource
• This resource will provide Level 2 and 3 technical support training and knowledge transfer to the Telephony Services staff
• This resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC)