Plantronics Usb Dongle Replacement

[Pasty Luckenbaugh]

Ihave a Logitech H600 wireless headset but have lost the USB dongle. I see I could buy a replacement dongle from Logitech for a reasonable price but I consider their postage cost unreasonable for such a tiny item.

Yes, you can pair your headset with your cell phone, I have done so with mine. Given that, I would assume that any dongle that supports the latest Bluetooth standard would work. I suggest buying from a retailer that will give you your money back if it does not.

I don't think any headset will necessarily do bluetooth, but the H600 does ... kind-of. The Logitech forums suggest if you've got Bluetooth 4.0 (not 2.1) then you can get it connected but NOT with microphone support. No idea why. Very annoying as I was thinking of getting an H600 but would rely on bluetooth. Forum posts also suggest it's quite dependent on driver versions so worth a try but you might end up wasting a lot of time on it...

I have a new U4919DW monitor that is replacing a previous U3417W. The monitor is connected to my Surface Laptop 3 via USB-C connection. I have several peripheral devices hooked up to the monitor's USB ports so that I can leverage the built-in KVM/USB hub, including a Logitech Webcam, Plantronics Headset, Dell USB-Speaker, and Logitech wireless mouse dongle.

The issue I am having is that when I use multiple peripherals at once (e.g., webcam and headset), the USB devices will suddenly disconnect. For example, I am able to start a video call (e.g., Zoom), but pretty quickly thereafter the headset will suddenly go dead, or the camera feed will blink out, and I get a bunch of notifications from Windows that devices are disconnecting and reconnecting. When not using these devices, but otherwise having them connected, I do not get any random disconnects. It is as if the built-in USB port is becoming somehow overloaded and causing device disconnects.

NOTE: I have the EXACT SAME devices connected to the EXACT SAME computer (via the new monitor) in basically the EXACT SAME way. This all worked correctly with the former Dell Monitor (U3417W) and with a monitor before that as well (U3415W). So it's not a computer issue, peripheral driver issue, etc. When I swap my old monitor back in, it works fine. Incredibly, Tech Support actually asked me about a network firewall as a potential solution.

Also note: it also does not appear to be a physical issue with the monitor. As Dell sent me a replacement monitor and I get the exact same problem. Both the original and this monitor are upgraded to the latest firmware. The former monitor was on MSB103 and this monitor came with MSB104.

I have called Technical Support and wasted an incredible amount of time being told how to plug in a USB-C cable, etc. One thing Dell Tech Support seem to be confused on is the fact that when using USB-C as a connection, you cannot ALSO use a USB 3.1 upstream port. The monitor's OSD will not allow pairing the USB-C video input with either USB upstream port (1 or 2), it can only be paired to one of the video-only connection types, such as DP or HDMI.

I don't know what else to do now that I've wasted hours and hours on this, but would really appreciate any actual technical assistance. I don't think I can return the monitor at this point, unfortunately.

I have the same disconnect issue via usb-C video port. I even purchase a powered usb hub and it did not help. I'm not sure if the issue would go away if I used usb-1 or 2 and a DP port instead. I am also suspecting the issue isn't as bad if I didn't have my corsair mouse plugged in.

Bit of an interim update: all of my initial testing was with the Dell-provided USB-C cable. I have since purchased a Cable Matters 10 Gbps Gen 2 USB C to USB C Cable with 8K Video and 100W Power Delivery (1M). So far, so good. Whereas with the Dell cable I could easily get the monitor's integral USB hub to glitch by just activating my web camera in a video call, a test with the cable showed no glitches. I'll have to keep testing to see if it is indeed a longterm solution, but for anyone having similar issues, please consider trying a faster, high-quality cable.

By way of further update: I have now gone a complete day without any issues. It seems the USB-C cable that Dell ships with the monitor is either low quality or not rated for sufficient bandwidth to have multiple peripherals plugged into the monitor. With my Cable Matters 3.1 Gen 2 cable, everything is working with a single connection to my laptop.

Reading the posts above it seems like you all got to a solution which was rightly the warranty replacement.

The problem with the sound in one ear is a fault not a setting, so again sorry for the experience but hopefully you have a replacement.

If you any further problems don't hesitate to reach out here and we will help.

This seems to be a feature of the headset when using the dongle. It just ignores the right channel and plays the left channel in both ears. I find it outrageous it, specially when Cisco sells it as a device where one can listen to music.

I've actually find a similar issue in Plantronics headsets, but at least there you can change the settings to listen stereo audio.

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