One Passenger One Hand Baggage Policy !

[Grace]

One passenger, one hand baggage enforcement effective 1 October 2010


Effective from tomorrow (1 October 2010) we will enforce the one
passenger one hand baggage policy strictly in all classes of travel at
KUL (KL International Airport). This ruling will also include the City
Air Terminal – KLCAT at KL Sentral. We have been lenient on this
ruling and it is time to enforce this ruling in line with best
practices among airlines.
Hand baggage for all passengers will be screened at all various
options of check-in i.e. at the counters and at the bag drop-off areas
for those who check-in via the web and kiosks.
MAHB (Malaysia Airports Holdings Berhad) will enforce this ruling for
all airlines operating into and from KLIA. Strict screening will be
done at all entrance points for flights. Checks will also be conducted
at the check-in counters and boarding gates.
Safety and Comfort in the Cabin
Limiting the number of hand baggage pieces in the cabin minimises
injuries caused by oversized baggage falling from the overhead
compartments and ensures that each passenger has enough place to stow/
keep their bags in the cabin.
The number of hand baggage pieces is determined by the class of
travel.
Economy Class passengers are allowed 1 piece while First and Business
Class passengers are allowed 2 pieces.
The one passenger, one hand baggage policy for all airlines at KLIA
will be strictly enforced by MAHB and checks will be conducted at the
entrance points for flights. For First and Business Class passengers
who are allowed the 2nd hand baggage, this piece must be tagged at the
check-in counter.
In addition to the hand baggage, the following personal items are
allowed *:
• handbag, pocket book or purse
• briefcase
• an overcoat, wrap or blanket
• electronic equipment such as laptop, ipad & camera
• a small camera or a pair of binoculars
• a reasonable amount of reading material for the flight
• an infant carry cot
• Infant & children food for consumption in-flight
• Fully collapsible baby stroller (on wide body aircraft
only)
• walking stick/canes or crutches and/or braces/prosthetic
devices, which the passenger is dependent on
• Syringes or needles for personal medical use with needle
guard in place. These have to be accompanied by the medication in its
original labeled container.
*All hand baggage beyond the 1st piece must be tagged. Please enquire
with the check-in/baggage drop-off counter staff.
More information on the baggage dimension can be found on the
following link: http://www.malaysiaairlines.com/hq/en/bkinfo/trvlinfo/airport/baginfo/baggage-info.aspx

Checks at pre-embarkation and embarkation
At all check-in counters at KLIA and KL City Air Terminal, hand
baggage test kits will be placed at the check-in area and departure
hall entrances.
Our staff together with MAHB security personnel will insist that the
hand baggage is sighted/produced at check-in, entrance points for
flights and at the boarding gate. If the hand baggage exceeds the
weight (5kg), customers might be required to have their bags placed in
the cargo hold. Again, this is for safety.
Our Call of action
While this may be perceived as being rather unfriendly and
inhospitable, please take the effort to explain this enforcement to
our customers, corporate clients, travel agents, partners, Enrich
members, public and private sector stakeholders.
Limiting the number of hand baggage pieces allows us to raise safety
standards and comfort in the cabin for passengers and cabin crew:
• Customers are able to move in and out of seats easier as the
passage ways are cleared of baggage,
• Embarkation and disembarkation from the aircraft cabin is
quicker and efficient,
• Movement during transfers between flights/terminals is also
faster and
• Most importantly, in the event of an emergency, the
evacuation from the cabin is quick.
Duty Travel/Privilege-Rebated Travel for staff
For the 19,000 of us, we are also impacted by this policy enforcement
too.
As staff travelers, the next time you travel for duty or leisure, do
adhere to the weight limits of the hand baggage and check-in baggage.
Next – systemwide implementation & communication
While this is rolled out at KUL, regional/area/district/airport
managers will be advised of effective dates when they will also need
to match this guideline at their station for consistency in the MH
network.
In several regions/stations based on airport authority or home base
airline ruling, this policy is already imposed on Malaysia Airlines
and its customers for strict compliance.
Travel advisory notices/reminders on our website will be uploaded
later today and signages at check-in islands at level 5-KLIA and KLCAT
will be also placed. Concise briefing packs for MH Team Talks among
the frontline teams will be emailed to the various departmental heads/
team leaders later today. It will also be loaded onto MH Pulse/Think
Customer/Products and Services (http://mhpulse.mas.net).
If you have any questions on the mechanics and implementation of this
policy or have useful feedback, please send me an email at
yus...@malaysiaairlines.com or ss...@malaysiaairlines.com