Google Chrome Blank Screen Mac
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Hi everyone, I'm having a strangely annoying thing go on today with Dropbox on Chrome. I didn't have it yesterday. First I can't display files sent to me via a Dropbox link on Chrome. The link displays as a Jpeg of the first slide and that's it (no dropbox menu or anything). I could display the file sent opening an incognito window, or on another browser (Safari). The link was Keynote slide document in this case - but no Dropbox file links seem to work on Chrome at the moment, though they do on Safari.
Then I tried accessing my Dropbox account on Chrome and only got a blank screen just white screen with a black cookie warning bar on the top. Clicking learn more led me to Dropbox support website which worked, but clicking OK did nothing (I didn't take a screenshot). Meanwhile Dropbox on the desktop seems fine as well, as far as I can work out my account is syncing all my folders and files fine.
Given it seemed to be something going on with Chrome, I emptied my cache, deleted cookies, restarted multiple times, updated Mac OS just in case, restarted my laptop again. The main page of Dropbox showed up where I could log in to my account on Chrome so I thought it was sorted, but now it only shows me this screen. It looks like it's loading but just stops there. It seems some setting on Chrome (?) but I can't figure out what, and I haven't actually changed anything between yesterday and today... I'm a little stumped, happy to have ideas of things I could or should be doing, thank you!
I've noticed an issue that seems to be happening intermittently and I'm hoping I can help track down the root cause. Randomly, I will unlock my vault and it get stuck on a blank window. I try to wait it out to see if it is possibly loading something, but that doesn't seem to do anything. I tried restarting Chrome and it seems that has fixed the issue for now.
My question is (maybe more of a general chrome extension Q) - is there any way to track down the logs to see if it is throwing some sort of error there? Should I look at the Chrome logs? Would the Chrome web tools show anything useful in cases like this one?
Welcome to the Support Forum! I have seen something similar to what you are describing, and it was happening due to an issue while unlocking. Next time you see this, you might see errors in the console output from the 1Password extension.
Please note some items may contain personal information like your email address, sign-in address, and account or item UIDs. If you would like to send us a complete copy of your console output, please email it to li...@1password.com.
Thanks @beyer - as I look at the console, I'm seeing 401s on one of the 1password.com teams that I belong to, would it be useful to share this or I assume it may just be a permissions issue? I'll keep an eye on the logs next time I get the blank window and report that here.
Please do! This sort of thing happens sometimes on restrictive networks or with "security" software interfering, but it's definitely weird if you're only getting errors for one team as opposed to anything at 1Password.com.
I should have mentioned it in the e-mail with the logs - but the workaround that I've found has been to completely shutdown Chrome and start it back up... it's possible I am "fat fingering" my password - i tend to do it a lot, I'll try and see if it may be related to that later today and report back if I can figure out the steps to get it to this state.
@sarkis: From the times I've seen this, I do believe there might've been a correlation to me entering a wrong Master Password. However, when entering a wrong Master Password, you should see a Master Password is incorrect. error instead of a blank screen. I'll work on getting to the bottom of this!
@beyer I think that I have it narrowed down even further... it seems to start happening after the 30 min auto lock.. I'm going to try and decrease this to 5 mins now and re-test to see if it's something to do with that specific longer lock setting I have it set to...
@sarkis: That's interesting, I have yet to find a correlation between the auto lock time expiring and this issue. Nevertheless, I've forwarded the errors you see to some smarter folks than I, and I'm sure we will get this fixed in a coming release. Thanks again for your help and please do let us know if you see anything else.
the only thing I know is I opened 1password to fill in a password, it didn't fill it in. So I clicked 1password again, then I had to re-enter my credentials, after that blank window. If it happens again I will try to send the console output!
I can confirm this is a bug that we are currently tracking. We don't have a fix yet but I can reproduce it, and I'll post an update once we get it resolved. As of right now, the only workaround I've found is relaunching Chrome. Thanks for your support!
Thanks for the tip on disabling & enabling, that's way easier than what I've been doing. @dteare and I had the opportunity to sit down yesterday and talk about the future of 1Password for Chrome, which is super exciting! We will hopefully have this fixed soon, and I can't wait till you see some of our other features we will be adding.
Version 0.8.1 included a few additional changes to help resolve our "White Screen of Death," and I'm super thankful we've made progress here. I'd like to give a big round of applause to @dteare since he dedicated a good chunk of his weekend tackling this issue. He has sure made my life easier!
Great work on a chrome plugin that works, I have tested on Debian with Chrome and Opera (I know how uses that). Google Chrome works fine, but Opera has a white page and in the debug an error
Could this be fixed? as that would help me move off Windows!
1Password for Chrome is being developed for Google Chrome 58 or later. Although it does work in other Chrome based browsers now, we aren't quite to a place where we are focusing on other browsers. Supporting other browsers like Opera is absolutely a possibility for the future, but I'm not in a position to give any guarantees of when or if that will happen. I took a very quick peek at this error, and it looks like Opera is having an issue with some of the chrome.tab methods we are using.
It seems that if they exit before completing the course, come back, and are on chrome, they get a white screen. We are still on version 1 of this course because, with our LMS, we wipe out all in-progress students if we version before they are done.
I've had some reports where teachers are not able to see their gradebooks in the Chrome browser. I am not able to replicate the issue, so we believe this is being caused by some setting in their browser. Has anyone else encountered this recently and found a solution? Teachers are on current versions (Chrome 94 or 95) and have tried the typical troubleshooting steps with no luck:
Since my original post, impact has broadened. In additional to the gradebook, the Shared Content Screen is blank, we are running into some issues with the Inbox loading messages and the "Sending" flag getting stuck at the the top of the screen and never loading the sent message confirmation banner. I have one user who gets an error when she tries to open Commons and sees the blank Shared Content screen; it appears to be related to the other Chrome issues since I cannot replicate the Commons issue when I act as her. All users have been on Chrome version 96.0.4664.55 or 96.0.4664.45, but not all users on these versions (myself included) are experiencing the issue. Normal resolution issues: clearing the cache, resetting Chrome, turning off extensions are not working Our help desk is having users create a new Chrome profile, which resolves the issue for most users but not all; we're not sure what will happen with the next browser update ad if this is just a temporary fix. Here are the directions we are sending staff.
This fix did not work for me. I tried making a new account and opening Canvas on that new account, but it changed nothing. I am desperately needing to use my gradebook, though, and hope that somehow this issue can be resolved quickly. My gradebook works on my Chromebook, but not on my laptop. No one else in my building is having this issue, though, which seems odd.
We're running in to the same problem as well -- this seems to be affecting our staff and students that are using Chrome version 96. So far we've gotten 6 staff and 1 student reporting this problem, all on version 96.0.4664.55 of Chrome. Just like other folks have mentioned, it's intermittent and not just one page -- I've seen it on the quizzes page, gradebook, our zoom lti, and a number of other pages. We had one staff that was able to test out on a personal device Chrome version 95 and the problem immediately went away. This is what we've tried so far in terms of troubleshooting -- all of our staff use their Chrome profiles to login to Canvas so unfortunately doing things in incognito mode won't work:
Hi Everyone - Today, there have been issues with the AWS servers, and this is impacting many people in North America. You can watch the Instructure Status page for updates. After this is resolved, I would be interested in hearing if these issues clear up too!
Did they happen to mention what the bug was? I checked Chrome's bug list (link: =Type%3DBug-Regression%20target%3D96&can=2) for any regression bugs but didn't find any that mention this problem. I found one that was tangentially related but that's after interacting with an iframe, not just not loading the iframe
This is indicating that the server is not sending the whole body as it is declared, leading me to believe that this is something with Canvas' side, not a bug in Chrome. Or, at the very least, a problem with the way that Chrome interacts with Canvas?
@mduran51 do you have an open ticket with Canvas Support? They don't necessarily check these forums, your request log would be helpful information to provide, especially given how sporadic and difficult to replicate this issue has been.
@audra_agnelly -- I agree with you. At this point, a Support Ticket is the best action to take. Work with your local admin to escalate the ticket. The tickets include such important information too. The more people that report the issue, the more insight they can gain.
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