Does Woolworths have a UX team?

[Lynnsey]

I tried out the online shopping today, and it was a little
frustrating. A couple of examples below.

The search results are sorted alphabetically when it would much more
sense to sort by relevance. Searching for apples brings up various
apple-related products - plain old apples only appear on page 4.

You can search for vegetarian, halaal or kosher products by entering
the term into the search box, and this returns a list of products. The
same information is not available when browsing, yet the data must be
there to facilitate the search. If you browse the cheese section there
is no indication of which cheeses are vegetarian.

If you remove things from the shopping basket they have to be removed
one at a time.

There are two Contact Us pages, completely different, both accessed
from the Help section. I tried to send a message to the contact centre
- I omitted my phone number (I don't want to be called) and after
displaying an error message all the information I'd captured was
cleared - a pretty basic UX error.

Online grocery shopping probably isn't the easiest UX to design, but
some of these issues are pretty basic and easily fixed.

Has anyone seen a really great grocery site?