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Tisa Ammann

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Aug 2, 2024, 12:35:36 PM8/2/24
to ryonsatbolpa

I unfortunately this brand new (2021) wifi 6 Nighthawk router. I bought it because I have a four-story house with a TV and a Peloton on the top floor and TV's on the other three. My CenturyLink fiber optic works great, and on the 2nd and 3rd floors, I have no problem connecting to anything. The first and top floors are too far away from the CenturyLink modem/wifi router, so the signlal keeps having to buffer. I bought this $200 router with two satelites to fix this issue.

I can connect my computers and phones to the Netgear router and they work fine. The Peloton on the fourth floor connects just fine to the Netgear router. While all four TV's show that the Netgear wifi is connected and there is internet, not one of them will load Netflix, AppleTV or Prime, although they load YouTube just fine. The TV's all connect to these apps just fine when they are on the CenturyLink connection, although it's too weak for two of the four floors.

I have spent no less than 6 hours (honestly) with 10 or so Netgear technicians and not one of them can fix the issue. We've done everything from change all the DNS settings, to updating firmware to changing the CenturyLink modem to "bridge only mode". Netgear even sent me a brand new router which I tried to set up with them on the phone today. After another 1.5 hours, we are in exactly the same place.

Netgear has to know about this issue because people are complaining on their on "Netgear Community"! Why don't they admit they don't know how to fix it and give people their money back? I'm trying to do just that and they are being a pain in the *ss. I will never buy another Netgear router. Never had this trouble with anyother brand before.

SOLVED!! I went to Best Buy and got an eero 6 mesh router. Easiest setup ever. It took 15 minutes using the phone app. Every TV, computer, phone and BT speaker accessed the network immediately, and we've had zero problems!

Over the 6 or so hours I worked with Netgear technicians (and the hour with the CenturyLink tech) I don't believe that was one of the things we tried. I would have no idea how to do what you suggest. Why do you think the Netgear tech didn't try that? Thanks.

Thanks for the advice. You've been great! I'm on a bit of budget, ($250 that I would hate to push to $300) so any reccomendations on a specific TP-Link or Asus? I have a four story home, so do I still need satellites on the two furthest away floors? If you had my budget, what would you buy?

This is very strange. Is Access Control turned on? (on the Advanced Tab->Security->Access Control) When a device is "Blocked", it is actually allowed to connect, but then is not allowed to do anything. There are several threads on the forum about Orbi's blocking devices when they should not.

Oh no, the "app". We Old Timers have spent our lives with computers and the Orbi web interface. The experience is totally different. For example, when I use the app and press on "Security", it brings up a screen wanting me to sign on to Netgear to manage my "Armor" subscription, but I did not turn on Armor. (Nor did I sign up for Disney Circle.)

There is a similar thing on the app, however. From the Network Map, press on the Router, and it brings up a list of devices and on the right side of the screen is Pause/Resume. I have heard that sometimes a device gets "Paused" by accident when people are using the app and they do not notice brushing one of the toggles.

Yes. All of Netgear's WiFi routers, at least as far as I remember, have a builtin web server that provides the interface to control the settings and behavior. Point any modern web browser at the IP of the Orbi itself, usually 192.168.1.1, and it brings up the administrative interface. When Orbi's are taken "out of the box" or when doing a "factory reset", the administrative user name is "admin" and the password is "password." Users are urged (almost forced) to change the password to something more complicated. This mechanism is especially convenient if the user has a desktop or laptop computer that can be plugged into one of the Orbi LAN ports. The original WiFi name and password that are printed on the label are not needed at all.

Now that so many customers have only tablets and smartphones, Netgear has developed an entirely separate mechanism to control the router: the "app." We are seeing more and more Orbi owners on the forum who have no "computer".

What has become pretty clear (to me) is that the two mechanisms for administering an Orbi do not always work the same. It is almost like there are two separate programming teams. (Netgear is not alone in this "March of Progress". There are other WiFi systems which are set up only with an app. They have no web interface at all.)

Modem Combo Units:
This would be a double NAT condition which isn't recommended. -is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

This would be a double NAT condition which isn't recommended. -is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

Stream Movies/TV (Netflix) via pocket WiFi?2016/1/16 04:41 Hello, I have a rather long trip coming up to Japan with my Fianc and I'm sure there will be many nights we'll just want to stay in the room and watch TV/Movies on my tablet before bed.

Is there any particular pocket WiFi you would recommend for large amounts of data use like this? I fear with most plans we would quickly hit our data cap and have our connection slowed as a result.by Higgz

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/16 07:58 There are several companies that have unlimited downloads, but there's usually a cap where it starts to slow. I think your biggest problem would actually be the proxy; you won't be able to access Netflix outside of your home country without a proxy to sneak around it (source: can't get American Netflix in Australia without some cheating).by sq (guest)rate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/18 11:14 as above - the main problem will be a restricted service once you have watched too much. Within a day or two your device will be near useless.

You would be much better off loading up your laptop with media before you go.by pas7680rate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/18 11:17 Most Japanese hotels offer free internet in the room, so data caps shouldn't be an issue. The main problem is being able to access NA Netflix in Japan. You'll need to run a vpn or proxy to do that, but it may make steaming untenable. You might want to dl movies to your device instead just in case.by yllwsmrfrate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/18 12:20 Also, Netflix recently announced that they will be stopping proxies accessing Netflix from overseas. So you won't be able to go that route anyway.by sq (guest)rate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/19 01:50 Thanks for the replies everybody. I'll be trying to use hotel Wi-Fi when I can, but they can often be slow. I think I'll still think it makes sense to get the highest limit I can get. I'm willing to pay, but it seems no company offers anything that is unlimited.

I don't believe the Netflix proxy ban is completely in effect yet, and there are ways around it regardless.

Pupuru has one that says unlimited, but I don't know if it is truly unlimited, I really wish they would make note of their limits more clearly rather than simply calling most plans unlimited!by Higgzrate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/21 16:42 Actually at Sakura Mobile it is possible to choose data package with no cap which makes it unlimited. The thing is that it is up to you how much you want to order. However, speed stays fast so that movie streaming is super possible! I used 10 GB plan so my kids could watch cartoons occasionally.
Here is the link
-as-you-go-wifi/

by Tommy (guest)rate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/22 08:26 Thank you Tommy! That's perfect. So you can get 10GB and then tack on additional data as needed; exactly what I needed, and the price seems very reasonable as well.

How did you find the speed? HD video worthy? Did you happen to travel in Hokkaido of Tohoku? Those will be my primary areas for my first month in Japan.by Higgzrate this post as useful

Re: Stream Movies/TV (Netflix) via pocket WiFi?2016/1/22 23:22 I have a Netflix U.S. account, and since there is a Netflix Japan now, you can easily log in with your credentials on Netflix Japan. Your selection is limited, but won't ruin your evening.by Guest (guest)rate this post as useful

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