I have just had a repair done to the side of the our clio after a accident with a cow !!! in which it damaged the passenger front/rear door, The insurance agreed to a new rear door but would only repair the front door.
I picked the car up last night and on inspection today , I can clearly see that that the repair doesn't follow the line of the drivers side and its more sank in on the repair. Looking at it from a few feet away head on , It looks OK, Its when you look down the side of the car, Its the line below the window She i complain or accept it.
Impossible to say without any photos but even then that won't be as good as seeing it for real. How old is the car? If it's quite new then you want a good job done. On;y you can decide whether to complain, I would think if you are going to then do it quickly, I'm sure there will be some kind of quibble period you don't want to exceed.
It does not matter how old any body shop should do a perfect job. As you say go back to the insurance and complain even if they have to replace the another door and paint that. Sounds like they put the apprentice on it or the door is buckled beyond filling. You should not have to put up with shoddy work
I had a couple of other issues with the garage which has got the contact for the police cars and its the Insurance companies preferred bodywork repairer, I asked if they could do a stone chip on the bonnet , Only small, They would not touch it unless they were to do the full bonnet, Also i got the car service done and MOT, They failed to notice that the water level for the Radiator was low, So i had to get them to top it up plus the price quoted for the service was minus the Vat !!!!!
The insurance company will have their own independent assessor I don't know if he looked at your car before the repair or the insurance company took the advice of the repairer .What ever if you are unhappy ask for an independent to look at the repair
I presume they did not replace your rear door, like our it would have got a new skin but the damage to the front door was knocked out filled etc. They painted the whole side of the car and to match it part of the roof and bonnet and rear hatch, totally undetectable, brilliant for a silver car. It was the insurers approved bodyshop that did the work and it came with a lifetime guarantee (translated that meant whilst we owned the car).
If the door needed replacing there would be some serious damage to the rest of the side of the car. You mention no damage other than that to the doors so I preusme the body shop actually meant the door skin and not the whole door.
We had to have a ne hatch on one Focus after were were rear ended whilst stationary. It needed a whole new hatch since the frame was bent and the price for that one part some years ago was almost 2000 including fitting, paint and a rear bumper cover.
After an accident of that scale I can't see any insurer responding without at least asking for photos of the damage (as was done after my incident of 5 years ago). But the problem may have arisen if the job was done by the insurer's preferred repairer, rather that your local (perhaps trusted) bodyshop. You are entitled to prefer your own repairer, who the insurer will deal with direct after an acceptable estimate.
The body shop had taken the photos to send to the insurer. Also their was Dash cam footage of the accident, What happened was, My wife was driving home from work at midnight and she spotted a cow on the road , She swerved to miss the cow and the cow clipped the side mirror dragging it down the side of the car which left a deep scratch on the passengers front door and a big dent in the rear , On the invoice , It states new rear back door at a cost of around 400
I am not sure if to complain to the body shop first or go direct to the insurer. End of the day , The farmers insurance is paying and then i need to try and claim my access back from the farmers insurance since i didn't have legal cover and i have to recover the money myself
But check your home insurance, they may be able to help and failing that if you are a member of a motoring organisation such as the RAC or AA they may help. Some years ago I had a no fault accident caused by an uninsured driver and my own insurers were useless after they had fixed my car, they didn't want to know. I spoke to the RAC (who I was not a member of at the time-new car came with breakdown included) and they offered a free loss recovery for members but non members could access the service for a small fee. Paid it and sent details, all sorted in under 2 weeks.
As you have doubts about the work, I think I would ask the bodyshop if they are happy with the result, as there seems to be a misalignment, which may suggest some distortion of the bodyshell which has not been allowed for ?
Regards the Farmers insurance, It looks like it was my own insurance company who wanted the work done at the lowest price by doing the repair to the door thinking that they were paying for it , Since then, They are now claiming from the farmers insurance after seeing the dash cam footage
DO NOT GET A CREDIT HIRE COMPANY INVOLVED. It could well end up costing you loads of money since you will be signing an agreement that makes it impossible for them to loose. But since a Credit hire Company only exist to hire you a car at an inflated price whilst yours is repaired its clear they have nothing to do with claiming back excess.
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