Request for feedback on your mobile Internet quality of service

[Aaditeshwar Seth]

For those of you still on the list, the story continues! Hope all of you are doing well.

- It started with several measurement studies and consumer surveys about the quality of service that consumers get on their phones, this was published here https://www.telegraphindia.com/india/study-tests-mobile-story/cid/1492799 and https://www.newslaundry.com/2016/07/15/from-airtel-to-idea-all-telephone-network-providers-are-liars and some papers here and here

 - Since then we have advocated for better quality of service regulations with TRAI and have been pushing the concept of broadband labels, just like nutrition labels on food packages, that the providers should display on their website and point-of-sale/service, instead of misleading advertisements.

- We have now build an app which makes the provider-reported performance data available to consumers in an easy manner, and need feedback from consumers to build a stronger case for broadband labels.

- We would like you to download the app and submit the two feedback forms on the app please! The data will help us build a stronger case for broadband labels in India

- The Android app can be downloaded from http://bit.ly/2FEj9EP

Thanks a lot! 

Adi

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Are you curious to know how your mobile Internet services operator compares to other operators? What operator should you choose that delivers the best performance in your area? Do you want to understand more about different performance parameters that affect your mobile Internet quality of experience?

Then download the app and explore. This is an attempt by IIT Delhi and CUTS to improve consumer awareness about the quality of service provided by different telecom operators in India. It makes use of performance data reported by the operators to TRAI, the Telecom Regulatory Authority of India, and makes that data accessible in easier ways to consumers.

Our goal is to empower consumers to make an informed choice about telecom operators, by advocating for a consumer broadband label that all operators should make visible on their websites and service agreements. Please download the app fill out the feedback form to tell us about what you think about the concept of broadband labels.

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