Can't see anything

[DASmith]

Hi all,

I installed the Ruckus M2211 out of the box. Have not been able to
access any wireless router yet. The GoogleWiFi transmitter is about 50
yards from my apartment - line of sight OK, except for a tree. My
normal laptop wireless can "see" the signal - though not particularly
well. I have a Hawking hi-gain antenna that is pretty usable,
especially if I place it on the balcony. I have the settings of the
M2211 pretty much in default mode, except for specifiying the SSID to
GoogleWiFi.

I have a "bad air" indicator and the survey indicates only a single
local router - the closest one with the best signal I presume. My
laptop can see about four others including the GoogleWiFi on occasion,
the Hawking can see about 5 more beyond that, including GoogleWiFi.

I updated to the new firmware. It had no effect on the results.

Any ideas?

Thanks!

[m]

hmm weird. you place the ruckus close to where you had your antenna?
also when you do a "rescan" it take a minute or so to populate the
ap's.

[DASmith]

I have placed the ruckus just about everywhere with multiple rescans.
This includes inside my apartment and even on the balcony which has
line-of-sight to the GoogleWiFi box.

[m]

okay, i dont know what to tell you. i wonder if its defective. on mine,
i can see like 10 or more ap's from my neighbors and 4-5 googlewifi
depending on noise. my closest one is about one-short block away and i
get about a 10-18 snr on that. was your unit new? sealed? when i got
mine, it was a return, all the packaging were open.

[kyr...@gmail.com]

Could you get the support information from maintenance->support and
email to sup...@ruckuswireless.com please?

You can just copy and paste the contents on the support window to a
file and attach it to the email.

Regards

[David Smith]

The box was open. That is, the little plastic seal was already cut. Sounds like it is defective.

[DASmith]

Sure, I will check the mainenance->support info when I get home tonight.

[Eric (Ruckus)]

David,

Have you had a chance to return and pick up a new device?

[David Smith]

Yes I did, and the new one is working just fine. Definitely a big improvement on other systems I have tried (lots of them).
Thanks!

[Eric SR]

Awesome. Thanks for your patience.