Defect/Ticket Tracking?

[Rob Warner]

What are people using for defect or ticket tracking? Lighthouse? Bugzilla? We use Serena TeamTrack at work, but I'm looking for a simpler alternative for other projects.

And before Steven replies, "Just make sure you're writing good tests, and you won't have bugs to track," the tool can be used to track feature requests, too :-)

[Les Hill]

I have used Trac and found it to be easy as well as sensibly customizable.

--
Les Hill
les...@gmail.com

[Chad Bearden]

Rob,

We use Trac for tickets and basecamp for features and to-dos.  Also don't understimate simple tags in the source like TODO and FIXME.  There are even rake tasks to display them.

rake notes                    # Enumerate all annotations
rake notes:fixme              # Enumerate all FIXME annotations
rake notes:optimize           # Enumerate all OPTIMIZE annotations
rake notes:todo               # Enumerate all TODO annotations

chad.

[Jon Larkowski]

we've happily used (at least i've happily used) lighthouse here at
hashrocket. i've also used an app called roundup, but you have to set
that up yourself, and know a little python to tweak it. # lark

[Steven A Bristol]

We use retrospectiva, which is a little hard to admin, but easy to use. We choose it because it's a rails app.

I have used lighthouse a bit and am not too happy with it.

Of course, we are writing our own bug tracker, so you can use that once it's out. ;)

steve

[Rob Warner]

Everybody wants less bugs!

Thanks, everyone, for the input. I'll look into those options.

[daveline]

I have used a variety of issue tracking systems, but I have recently
converted them ALL to the Rails based Redmine.
It is still a bit young, but it has nearly everything I am looking
for.

* GPL Licensed
* Clean User Interface
* Easy Setup & Administration
* Multiple projects support
* Flexible role based access control.
* Flexible issue tracking system
* Gantt chart and calendar
* News, documents & files management
* Feeds & email notifications.
* Per project wiki
* Per project forums
* Simple time tracking functionality
* Custom fields for issues, projects and users
* SCM integration (Specifically SVN, but also supports CVS, Git,
Mercurial, Bazaar and Darcs)
* Multiple LDAP authentication support
* Multiple databases support
* Time Tracking

It also has some interesting plugins, such as the ability to have
integrated timesheets.

Check out the details
http://redmine.org

Or take it for a test drive
http://demo.redmine.org

~Alan

[Rob Warner]

Interesting--I see Panic just moved to Redmine: http://stevenf.com/archive/bug-tracking-decision.php