RE: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604) (Case Ref: DT15604)

[Dan Tomlinson MP]

Thanks Vicky. How are you getting on with the written responses and the follow up actions? Can we start putting a date in the diary for the next meeting?

Kind regards
 

Dan Tomlinson
Member of Parliament for Chipping Barnet

House of Commons, London, SW1A 0AA
dan.toml...@parliament.uk
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Reference when replying DT/ST

______________________
Sent: 08 May 2026 14:20
Subject: RE: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604) (Case Ref: DT15604)

 

 

Good afternoon Dan

 

I hope you are well.

 

Please find attach amended minutes as per below.

 

Vicky Hirani Property Manager
[Embedded Image]	E  vicky....@firstport.co.uk M 07719005541
Customer Services: Contact Us here or Call 0333 321 4080
[Embedded Image]

 

 

From: Dan Tomlinson MP <dan.toml...@parliament.uk>
Sent: 01 May 2026 12:09
To: Beth Lancaster <Beth.La...@firstport.co.uk>; penny....@gmail.com
Cc: rtahdd5759...@googlegroups.com; Vicky Hirani <Vicky....@firstport.co.uk>; Steve Loakes <Steven...@firstport.co.uk>; christop...@taylorwimpey.com; christi...@taylorwimpey.com; simon.t...@parliament.uk
Subject: RE: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604) (Case Ref: DT15604)

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

Many thanks, Beth, for circulating a copy of the minutes. I was very sorry to hear that you had experienced a family emergency. My thoughts are with you at this time and I do hope everything is OK.

I appreciated the opportunity to help facilitate a discussion off of email and for residents to speak directly to FirstPort and Taylor Wimpey. We were able to cover the agenda points but the important information to fully resolve this matter positively and productively was unfortunately missing. I am pleased that key follow up actions have been agreed and I reiterate that I would like to see the written responses provided as soon as possible.

My only correction to the minutes would be to switch ‘Reuben Isaac’ with ‘Dan Tomlinson MP’. Due to technical difficulties, I had to join on my staff member’s laptop. I was very much there in the meeting!

Kind regards
 

Dan Tomlinson
Member of Parliament for Chipping Barnet

House of Commons, London, SW1A 0AA
dan.toml...@parliament.uk
If you would like to receive my e-newsletter, please click here.

Reference when replying DT/ST

____________
Sent: 01 May 2026 11:40
Subject: RE: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604)
 

 

Good morning

 

Pleas find attached the minutes of the meeting held last Friday.

 

Kind Regards

 

Beth Lancaster Associate Director, London

[Embedded Image]

 

 

[Embedded Image]

E  beth.lan...@firstport.co.uk

 

Customer Services: Contact Us here or Call 0333 321 4080

 

[Embedded Image]

 

 

 

 

From: THROSSELL, Simon <simon.t...@parliament.uk>
Sent: 28 April 2026 09:27
To: Penny Venner <penny....@gmail.com>; Beth Lancaster <Beth.La...@firstport.co.uk>
Cc: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; TOMLINSON, Dan (MP) <dan.toml...@parliament.uk>; Vicky Hirani <Vicky....@firstport.co.uk>; Steve Loakes <Steven...@firstport.co.uk>; Christopher Hart <christop...@taylorwimpey.com>; Christie Healey <christi...@taylorwimpey.com>
Subject: Re: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604)

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

I can confirm safe receipt of Beth's email which has been shared with Dan accordingly.

 

Simon Throssell

Caseworker for Dan Tomlinson MP
Member of Parliament for Chipping Barnet

House of Commons, London, SW1A 0AA
simon.t...@parliament.uk
If you would like to receive Dan's e-newsletter, please click here.

  

Reference when replying DT/ST

From: Penny Venner <penny....@gmail.com>
Sent: 28 April 2026 08:21
To: Beth Lancaster <Beth.La...@firstport.co.uk>
Cc: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; THROSSELL, Simon <simon.t...@parliament.uk>; TOMLINSON, Dan (MP) <dan.toml...@parliament.uk>; Vicky Hirani <Vicky....@firstport.co.uk>; Steve Loakes <Steven...@firstport.co.uk>; Christopher Hart <christop...@taylorwimpey.com>; Christie Healey <christi...@taylorwimpey.com>
Subject: Re: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604)

 

Dan works with Simon who I'm sure would have shared the email with him

 

Penny

 

 

On Tue, 28 Apr 2026, 08:04 'Beth Lancaster' via RTAHDD57&59 Committee, <rtahdd5759...@googlegroups.com> wrote:

Good morning 

 

Could someone please confirm the below was forwarded to Dan Tomlinson MP please. As predicted, I received a failure notification from his office email address. 

 

Regards

Beth Lancaster MTPI

Associate Director 

**Sent from a mobile device. Please excuse any typos**

 

From: Beth Lancaster
Sent: Sunday, April 26, 2026 2:24:05 PM
To: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; Simon Throssell • <simon.t...@parliament.uk>; Dan Tomlinson <dan.toml...@parliament.uk>
Cc: Vicky Hirani <Vicky....@firstport.co.uk>; Steve Loakes <Steven...@firstport.co.uk>; Christopher Hart <christop...@taylorwimpey.com>; Christie Healey <christi...@taylorwimpey.com>
Subject: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604)

 

Dear Mr Tomlinson (note that my emails to his address always bounce back so would someone be so kind as to forward to him) and Members of the RTA,

 

I regret that I was unable to attend the meeting on Friday owing to a family emergency. I understand that my apologies were communicated accordingly.

 

Further to the meeting held on 24 April 2026, FirstPort Property Services writes to formally acknowledge the concerns raised by residents of 57–59 Henry Darlot Drive regarding the communal heating system and associated service charge matters.

 

FirstPort recognises residents’ concerns relating to historic heating outages, plant and machinery cost variances, the application of administration charges during disputed periods, and the need for clearer communication and transparency.

 

Following the meeting, FirstPort is undertaking the following actions:

• Reviewing historic plant and machinery costs and preparing a clear written breakdown of charges levied through the service charge;
• Seeking confirmation from Taylor Wimpey regarding developer funding of temporary boilers and fuel costs;
• Reviewing the application of administration and late payment fees, including refunds where fees were applied incorrectly;
• Finalising the review of historic cost apportionment errors and confirming any refunds or credits due; and
• Improving resident communication by issuing summary updates following planned servicing and maintenance visits.

 

FirstPort will issue a comprehensive written response to the RTA once these reviews are complete. We remain committed to working constructively with residents, the RTA, and stakeholders to bring clarity and resolution to the matters discussed.

 

I have prepared a draft set of minutes based on the meeting transcript. These will be reviewed for completeness by Vicky, who attended the meeting on Friday, before circulation tomorrow.

 

Kind Regards

 

Beth Lancaster Associate Director, London   [Embedded Image]           [Embedded Image]   E  beth.lan...@firstport.co.uk         Customer Services: Contact Us here or Call 0333 321 4080           [Embedded Image]

 

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[Penny Venner]

Hi Dan

Thanks for this.

I believe your chase up email should also be sent to the TW representatives as they also need to provide answers to outstanding points.

Many thanks Dan 

Penny

To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/PEOJKzDnQ0CguXZLjRavBg%40geopod-ismtpd-14.

[Dan Tomlinson MP]

Indeed – I wrote to TW at 4:11 PM this afternoon.

Kind regards
 

Dan Tomlinson
Member of Parliament for Chipping Barnet

House of Commons, London, SW1A 0AA
dan.toml...@parliament.uk
If you would like to receive my e-newsletter, please click here.

Reference when replying DT/ST

____________________

Sent: 27 May 2026 16:03
Subject: Re: Follow‑Up to Meeting of 24 April 2026 – 57–59 Henry Darlot Drive (DT15604) (Case Ref: DT15604)

[Vicky Hirani]

Hi Dan

 

Apologies for the delay in responding back, I will be sending out a response COB tomorrow.

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

[Vicky Hirani]

Good afternoon Dan

 

Our response is prepared and ready for issue. We are currently awaiting Taylor Wimpey’s reply, which we intend to incorporate so that all information can be provided together in one.

 

I will follow up with Taylor Wimpey on Monday and will keep you updated.

 

Have a lovely weekend.

[Penny Venner]

Hi Vicky & all

So, it's taken FP some 6 weeks to come back to us with absolutely nothing!

Not good enough!

You've also had 6 weeks to liaise with TW regarding their responses - yet you are only going to chase them on Monday next.

Again, not good enough!

When will you people take this seriously?

Penny & RTA

To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/LO0P265MB6760988BFA74877C711CAD2EDE112%40LO0P265MB6760.GBRP265.PROD.OUTLOOK.COM.

[Vicky Hirani]

Good afternoon

 

Taylor Wimpey are still finalising their response, below is our response:

 

Reviewing historic plant and machinery costs and preparing a clear written breakdown of charges levied through the service charge:

The £54,089.22 Plant & Machinery overspend (against a £5,000 budget) arose from essential emergency works required to maintain heating and hot water following repeated system failures, comprising primarily £43,883.58 for boiler replacement, c.£9,871.50 for temporary boiler hire, alongside fuel deliveries and multiple reactive maintenance callouts; these costs were partly mitigated through cost sharing with Garrison Heights and contributions from Taylor Wimpey, which have been applied via accounting offsets (including c.£21,941.79 credited against the boiler replacement) rather than a single visible credit line, meaning the figures presented reflect gross expenditure, with leaseholders charged only their apportioned net share, and a full invoice-level breakdown, including all offsets, being provided through the Section 22 inspection process.

Detailed Cost Breakdown

1. Boiler Replacement

•            £43,883.58 – Woodford Heating & Energy Ltd

•            Emergency replacement of failed plant

Context:

•            Replacement undertaken due to repeated failures of the existing system

•            Developer (Taylor Wimpey) has contributed towards these costs, applied via offsets

2. Temporary Boiler Provision

•            Approx. £9,871.50 (multiple entries)

Purpose:

•            Ensure continuity of heating and hot water during outages and replacement works

3. Fuel Deliveries

•            Multiple fuel deliveries required to operate temporary systems

Notes:

•            Costs generally shared with Garrison Heights

4. Emergency Callouts & Reactive Maintenance

•            Various invoices from:

o            Woodford Heating & Energy Ltd

o            Powerhouse Maintenance Services

Scope includes:

•            Fault diagnosis and repairs

•            System restarts

•            Ongoing reactive maintenance following shutdown events

 

See attach all job sheets from 2024.

 

Reviewing the application of administration and late payment fees, including refunds where fees were applied incorrectly:

We have discussed this with our senior credit collection, and they have advised that they cannot see any admin fees have been applied prior to an invoice due date. The process would not allow this to happen so we would need to see an example of where they believe this has happened. The development was on hold between November and January so no admin fees would have been applied within this timeframe and outside of this payment would be expected to be made as per the terms of the lease.

 

Finalising the review of historic cost apportionment errors and confirming any refunds or credits due:

This will be reflected in the year end accounts, currently the year end 2026 accounts have been drafted and are in the process of being reviewed by myself and the accountant.

 

Improving resident communication by issuing summary updates following planned servicing and maintenance visits.

MyHome alerts will be issued for any planned servicing/maintenance visits that are due to take place such as boiler servicing and fire door inspections.