Car park fire alarm at Garrison Heights

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Penny Venner

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Feb 6, 2026, 7:13:57 AMFeb 6
to FirstPort Beth Lancaster, FirstPort Vicky Hirani, Alan, RTA 57/59 HDD
Hi there

I've tried to put this as a new case on the My Home site, but there doesn't appear to be a suitable heading for our enquiry!

Could we please be advised what specific actions have been undertaken to resolve the issue of the activation of the car park alarm system and its subsequent triggering of the boiler shutdown.

Your input on this matter is greatly appreciated.

Thankyou

Alan & Penny Venner
16, 59 HDD


Penny Venner

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Feb 12, 2026, 6:36:34 AMFeb 12
to FirstPort Beth Lancaster, FirstPort Vicky Hirani, Alan, RTA 57/59 HDD
Morning FirstPort, Beth & Vicky

I'd be grateful if we could have a response to the email (below) sent on 6 February.

This information is required, following our recent purchasers withdrawing from the sale of our flat over concerns over frequent outages with hot water/heating failures.

If you are not the individuals who can provide this information please advise who we should contact.

Many thanks

Alan & Penny
Flat 16, 59 HDD


Vicky Hirani

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Feb 12, 2026, 6:42:50 AMFeb 12
to Penny Venner, Beth Lancaster, Alan, RTA 57/59 HDD

Hi Penny

 

Apologies for the delay .

 

Previously, the emergency call point was being pressed to gain access to the vehicle gates, which resulted in the fire alarm being triggered and consequently caused the boiler to shut down. The call point has since been replaced so that it cannot be pressed without a key; it is intended for Fire Service use only, and they hold the key for the new call point.

 

On the other occasion, a water leak entered the distribution board, which caused faults on the fire alarm system and resulted in the boiler shutting down which was rectified.

 

The boiler was serviced in November 2025, and all systems are currently operating correctly.

 

Vicky Hirani

Property Manager

 

 

A logo with green letters

Description automatically generated

E  vicky....@firstport.co.uk

M 07719005541

 

Customer Services: Contact Us here or Call 0333 321 4080

 

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From: Penny Venner <penny....@gmail.com>
Sent: 12 February 2026 11:36
To: Beth Lancaster <Beth.La...@firstport.co.uk>; Vicky Hirani <Vicky....@firstport.co.uk>
Cc: Alan <alanve...@gmail.com>; RTA 57/59 HDD <rtahdd5759...@googlegroups.com>
Subject: Re: Car park fire alarm at Garrison Heights

 

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Abbey Beyene

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Feb 12, 2026, 8:40:13 AMFeb 12
to Vicky Hirani, Penny Venner, Beth Lancaster, Alan, RTA HDD
hi Vicky 

Why are we held accountable for call out charges resulting from
misuse of residents in another building? We absolutely should not be. 
Same goes for callouts as a result of faults, including original design or broken infrastructure in GH. 

We want a clear response and credit to any and all costs passed on to 57/59HDD outside of the 63/37 split and in retrospect from when FP took over management of the buildings in 2022 to date. 

RTA 57/59HDD

Sent from my iPhone

On 12 Feb 2026, at 11:42, 'Vicky Hirani' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:



Hi Penny

 

Apologies for the delay .

 

Previously, the emergency call point was being pressed to gain access to the vehicle gates, which resulted in the fire alarm being triggered and consequently caused the boiler to shut down. The call point has since been replaced so that it cannot be pressed without a key; it is intended for Fire Service use only, and they hold the key for the new call point.

 

On the other occasion, a water leak entered the distribution board, which caused faults on the fire alarm system and resulted in the boiler shutting down which was rectified.

 

The boiler was serviced in November 2025, and all systems are currently operating correctly.

 

Vicky Hirani

Property Manager

 

 

A logo with green letters

Description automatically generated

E  vicky....@firstport.co.uk

M 07719005541

 

Customer Services: Contact Us here or Call 0333 321 4080

 

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Penny Venner

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Feb 12, 2026, 10:38:08 AMFeb 12
to FirstPort Vicky Hirani, Beth Lancaster, Alan, RTA HDD
I've been asking Abbey's question since shortly after receiving the S22 invoices which related to the year ending 31 March accounts and, despite the number of requests for more detail (all we have on most invoices is heating/hot water outage or similar)this further information has not been forthcoming.  What we need to work out is if the bulk of these issues were triggered by the Garrison car park fire alarm.  If the main cause of all the various outages we've had is a failt with the fire alarm system we should not be charged for repairs.  I'm not sure why obtaining more information on specific callouts is so difficult!

Also Vicky....if the boiler was serviced in Nov 25 why did we have a problem with hot water temperatures in December?  As far as I am aware we've never been given the cause of this, despite asking.

My original question was: what has been done to ensure these outages do not happen in the future.  Your response, with the greatest of respect, does not provide us with much reassurance.  There's been talk of various fixings, including  the installation of a thermal tank, etc.   What's the current FP response to the future....will there be continued outages.....what specifically has been done/will be done to prevent more inconvenience to leaseholders???

Thanks

Penny
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