Re: Video Meeting with Firstport & TW

[Penny Venner]

Hi Christie, Sean, Chris

Following our video meeting of 24 April and your email of the same day indicating you would reply to the outstanding points as soon as possible...

The meeting was 24 April - some 8+ weeks ago (preceded by your receipt of the agenda submitted weeks earlier) is surely ample time to come back with your responses.

Reminders have been sent by both Dan Tomlinson and myself (on behalf of the RTA) and yet we are still waiting for TW to get back to us.

Can you advise how much longer you intend taking before your report is received?  All information should be easily accessible within your records and, therefore, we are at a loss to understand TWs silence!

Penny (on behalf of RTA)

On Fri, 24 Apr 2026, 16:02 Christie Healey, <Christi...@taylorwimpey.com> wrote:

Hello Eva, Penny & Abbey,

 

I wanted to take a moment to thank each of you for meeting with us today. It was great to connect and discuss the concerns regarding the boiler defects and charges. I truly appreciate the time you took to share your insights and experiences.

 

Following our conversation, I am now actively looking into the funds paid by TW related to these boiler defects. I’ll make sure updates are provided as soon as I have more information or clarity on the details.

 

I trust Firstport will also start investigating their matters, so we can finally conclude the issues you have been facing.

 

Kind regards

 

Christie Healey

Customer Support Manager

Christi...@taylorwimpey.com

 

 

 

 

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[Penny Venner]

FYI

---------- Forwarded message ---------
From: Christie Healey <Christi...@taylorwimpey.com>
Date: Mon, 22 Jun 2026, 09:29
Subject: RE: Video Meeting with Firstport & TW
To: Penny Venner <penny....@gmail.com>
Cc: Christopher Hart <Christop...@taylorwimpey.com>

Good morning Penny,

 

Thank you for your email, and I’m sorry that you have not yet received our full response following the meeting on 24 April.

I appreciate your concerns regarding the time this is taking, and I understand the frustration caused by the lack of an update in the interim.

As a brief update, I understand that FirstPort have now issued their response, which we are currently reviewing alongside our own records. We want to ensure that our reply fully aligns with this and addresses all outstanding points comprehensively.

I will provide you with a further update as soon as possible once this review is complete.

Thank you for your continued patience in the meantime.

 

Kind regards

 

Christie Healey

Customer Support Manager

Christi...@taylorwimpey.com

 

 

 

 

From: Penny Venner <penny....@gmail.com>
Sent: 15 June 2026 16:51
To: Christie Healey <Christi...@taylorwimpey.com>; Sean Ridley <Sean....@taylorwimpey.com>; Christopher Hart <Christop...@taylorwimpey.com>
Cc: RTA5759HDD <rta57...@gmail.com>; Dan Tomlinson <dan.toml...@parliament.uk>; Simon Throssell • <simon.t...@parliament.uk>
Subject: Re: Video Meeting with Firstport & TW

 

You don't often get email from penny....@gmail.com. Learn why this is important

Warning: This email is from an external sender, please be cautious when opening attachments or links.

Hi Christie, Sean, Chris

 

Following our video meeting of 24 April and your email of the same day indicating you would reply to the outstanding points as soon as possible...

 

The meeting was 24 April - some 8+ weeks ago (preceded by your receipt of the agenda submitted weeks earlier) is surely ample time to come back with your responses.

 

Reminders have been sent by both Dan Tomlinson and myself (on behalf of the RTA) and yet we are still waiting for TW to get back to us.

 

Can you advise how much longer you intend taking before your report is received?  All information should be easily accessible within your records and, therefore, we are at a loss to understand TWs silence!

 

Penny (on behalf of RTA)

 

 

 

 

On Fri, 24 Apr 2026, 16:02 Christie Healey, <Christi...@taylorwimpey.com> wrote:

Hello Eva, Penny & Abbey,

 

I wanted to take a moment to thank each of you for meeting with us today. It was great to connect and discuss the concerns regarding the boiler defects and charges. I truly appreciate the time you took to share your insights and experiences.

 

Following our conversation, I am now actively looking into the funds paid by TW related to these boiler defects. I’ll make sure updates are provided as soon as I have more information or clarity on the details.

 

I trust Firstport will also start investigating their matters, so we can finally conclude the issues you have been facing.

 

Kind regards

 

Christie Healey

Customer Support Manager

Christi...@taylorwimpey.com

 

 

 

 

[Abbey Beyene]

How hard is it to figure out what and how much they paid? This is nonsense and they are both covering for each other.

Kind regards

Abbey 

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[Penny Venner]

Hi Christie

Your reply comments are noted.

I am not sure why you need to corroborate your answers with FP! 

Surely whatever you've done should be as shown in your records and should be accurately advised to the RTA rather than, as it sounds from your email, 'amended' so that both TW and FP tell the same story.

We have waited long enough and now need your accurate & unbiased report.

Thankyou

Penny/RTA

P.S.  please don't just respond to me, include all relevant parties (as above)

On Mon, 22 Jun 2026, 09:29 Christie Healey, <Christi...@taylorwimpey.com> wrote:

Good morning Penny,

 

Thank you for your email, and I’m sorry that you have not yet received our full response following the meeting on 24 April.

I appreciate your concerns regarding the time this is taking, and I understand the frustration caused by the lack of an update in the interim.

As a brief update, I understand that FirstPort have now issued their response, which we are currently reviewing alongside our own records. We want to ensure that our reply fully aligns with this and addresses all outstanding points comprehensively.

I will provide you with a further update as soon as possible once this review is complete.

Thank you for your continued patience in the meantime.

 

Kind regards

 

Christie Healey

Customer Support Manager

Christi...@taylorwimpey.com

 

 

 

 

From: Penny Venner <penny....@gmail.com>

Sent: 15 June 2026 16:51
To: Christie Healey <Christi...@taylorwimpey.com>; Sean Ridley <Sean....@taylorwimpey.com>; Christopher Hart <Christop...@taylorwimpey.com>
Cc: RTA5759HDD <rta57...@gmail.com>; Dan Tomlinson <dan.toml...@parliament.uk>; Simon Throssell • <simon.t...@parliament.uk>
Subject: Re: Video Meeting with Firstport & TW

 

You don't often get email from penny....@gmail.com. Learn why this is important

Warning: This email is from an external sender, please be cautious when opening attachments or links.

Hi Christie, Sean, Chris

 

Following our video meeting of 24 April and your email of the same day indicating you would reply to the outstanding points as soon as possible...

 

The meeting was 24 April - some 8+ weeks ago (preceded by your receipt of the agenda submitted weeks earlier) is surely ample time to come back with your responses.

 

Reminders have been sent by both Dan Tomlinson and myself (on behalf of the RTA) and yet we are still waiting for TW to get back to us.

 

Can you advise how much longer you intend taking before your report is received?  All information should be easily accessible within your records and, therefore, we are at a loss to understand TWs silence!

 

Penny (on behalf of RTA)

 

 

 

On Fri, 24 Apr 2026, 16:02 Christie Healey, <Christi...@taylorwimpey.com> wrote:

Hello Eva, Penny & Abbey,

 

I wanted to take a moment to thank each of you for meeting with us today. It was great to connect and discuss the concerns regarding the boiler defects and charges. I truly appreciate the time you took to share your insights and experiences.

 

Following our conversation, I am now actively looking into the funds paid by TW related to these boiler defects. I’ll make sure updates are provided as soon as I have more information or clarity on the details.

 

I trust Firstport will also start investigating their matters, so we can finally conclude the issues you have been facing.

 

Kind regards

 

Christie Healey

Customer Support Manager

Christi...@taylorwimpey.com