Millbrook Park - Communal heating system
Sean Ridley
Dear Millbrook Park Residents,
Thank you for your enquiry dated 28 April 2026, and for your patience while we gathered the information needed to address your questions. I apologise for the delay in responding. As the Combined Heat and Power unit (CHP) was installed some time ago, and under different personnel, it has taken longer than expected to review our records in order and ensure that we are providing you with the accurate information.
I am also sorry to hear that the meeting held on 24 April 2026 left you feeling disappointed and unclear on a number of important points. I appreciate how frustrating this must have been, particularly given the time that residents have spent seeking clarity on these matters. I hope the information below helps to provide a clearer outline of our position.
Taylor Wimpey payments for boiler works
I can confirm that Taylor Wimpey paid a combined total of £194,722.92 towards the replacement of two failed boilers and targeted upgrades to the CHP system. As previously confirmed, our understanding is that these works were required because of a continued lack of maintenance by Mainstay.
Of this sum, £111,718.71 was paid to FirstPort. This was broken down in the following way:
- £48,092.13 - fuel
- £19,743.00 - temporary boilers
- £43,883.58 - replacement boilers
The remainder, £74,062.12 was paid directly to the contractor.
I understand that FirstPort has now written to residents to give a further breakdown of how the money was allocated.
Scope of Taylor Wimpey warranty
Alongside the manufacturer’s warranty, Taylor Wimpey provided a two-year warranty specific to the CHP. This was not linked to the warranties for individual homes.
However, as our understanding is that the issues with the CHP arose from a continued lack of maintenance by Mainstay, rather than from a defect, the warranty would not have been applicable in this instance.
Maintenance records
We were advised by FirstPort that the boilers needed to be replaced after they broke down. As Mainstay had not maintained them, we understand that there were no maintenance records prior to this point.
Plant and machinery charges / review of administration charges
As you note, these items are for FirstPort to address directly. However, we do appreciate how important it is that residents receive a clear response, and we continue to liaise with FirstPort to help ensure that the necessary information is shared with residents.
I hope that this provides some helpful clarification. I appreciate that there are still matters you would like to see resolved, and I am sorry for the frustration and uncertainty this situation has caused. Please let me know if there is anything further I can help with at this point.
Kind regards,
Sean Ridley
Sean Ridley | Managing Director | Taylor Wimpey North Thames
The Dock, Station Road, Kings Langley, WD4 8LZ |
t: 0208 236 3800 |e: Sean....@taylorwimpey.com
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Beth Lancaster
Thank you for your email. I will respond ASAP.
From: Penny Venner <penny....@gmail.com>
Sent: 01 July 2026 13:05
To: Dan Tomlinson <dan.toml...@parliament.uk>; Simon Throssell • <simon.t...@parliament.uk>
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Subject: Fwd: Millbrook Park - Communal heating system
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