Re: SR00864468

[Gavin Chan]

Hello Beth,

Thank you for getting back to me. Could you help arrange a zoom meeting about this? I would like to get through the following items

1) Why is the account still in deficit after the adjustment payment in September last year?

2) What is the adjusted amount credited back to our accounts, regarding to the incorrect 50/50 split cost?

3) What is the major blocker from refunding us the credit right now, especially for the residents moving out?

I agree that a zoom call will be a better way to talk through this. 

Regards,

Gavin Chan

On Tue, Jan 20, 2026 at 12:23 PM FirstPort Help <he...@firstport.co.uk> wrote:

Good afternoon

 

Please re-read the email dated 6 Jan 2026 where i have stated "here was an overall deficit in the accounts meaning there were no credits to issued". 

If you need this to be explained please contact the property manager who can meet and go through with you online or in person.  

Kind Regards,

Beth Lancaster
FirstPort Group Limited

 

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FirstPort Group Limited. Registered in England No. 04352396. Registered Office: Fifth Floor, The Lantern, 75 Hampstead Road, London, NW1 2PL.     

Please visit www.firstport.co.uk for more information.   

[Abbey Beyene]

How can we be in deficit? We have had no works done. This has to be a joke. Our ‘property manager’ manages nothing! 

On 21 Jan 2026, at 13:59, Gavin Chan <gavin.c...@gmail.com> wrote:



Hello Beth,

Thank you for getting back to me. Could you help arrange a zoom meeting about this? I would like to get through the following items

1) Why is the account still in deficit after the adjustment payment in September last year?

2) What is the adjusted amount credited back to our accounts, regarding to the incorrect 50/50 split cost?

3) What is the major blocker from refunding us the credit right now, especially for the residents moving out?

I agree that a zoom call will be a better way to talk through this. 

Regards,

Gavin Chan

On Tue, Jan 20, 2026 at 12:23 PM FirstPort Help <he...@firstport.co.uk> wrote:

Good afternoon

 

Please re-read the email dated 6 Jan 2026 where i have stated "here was an overall deficit in the accounts meaning there were no credits to issued". 

If you need this to be explained please contact the property manager who can meet and go through with you online or in person.  

Kind Regards,

Beth Lancaster
FirstPort Group Limited

 

My Home: access your account online, anywhere, anytime. Sign up now.

Unless we state otherwise the information contained in this message (including any attachments) is confidential and may be protected by legal privilege. If you have received this message in error, disclosure, copying, distribution and use are prohibited. Please notify us immediately and delete this copy from your system. FirstPort Group Limited and each of its subsidiaries makes no warranty as to the accuracy or completeness of any information contained in this message and excludes any liability of any kind for the information contained in it for the transmission, receipt, storage or use of such information in any way whatsoever.

Any confirmation contained in this email (or in any other form of communication) that any contractual terms or the content of any document are settled, confirmed or agreed (or other language to the same or equivalent effect) is therefore made expressly subject to contract. The use of any signature including, without limitation, an auto-signature on any emails from FirstPort Group Limited does not constitute an offer or acceptance of contract.

We believe, but do not warrant, that this email and any attachments are virus free, but please be careful as emails do not always originate from the source they purport to be from. We do not accept any liability for losses that result from malicious correspondence, or that you sustain as a result of software viruses.

Where this message relates to the business of FirstPort Group Limited or its subsidiaries, responsibility for its contents remains with FirstPort Group Limited and not the individual author. Where this message is not related to the business of FirstPort Group Limited or its subsidiaries, any opinions expressed in the message are entirely those of the author and do not necessarily reflect the opinions of FirstPort Group Limited.

Unless expressly stated otherwise, this communication is from or relates to whichever of the companies is identified in the body of the email above.

Email communications may be monitored by us, as permitted by applicable law and regulations.

FirstPort Group Limited. Registered in England No. 04352396. Registered Office: Fifth Floor, The Lantern, 75 Hampstead Road, London, NW1 2PL.     

Please visit www.firstport.co.uk for more information.   

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[Gavin Chan]

Hello Beth,

I hope you are well. Do you have any updates about this please?

Regards,

Gavin