Fwd: Millbrook Park CHP Failures

[RTA5759HDD]

FYI - some feedback from Taylor Wimpey 

---------- Forwarded message ---------
From: Sean Ridley <Sean....@taylorwimpey.com>
Date: Thu, Mar 26, 2026 at 3:44 PM
Subject: Millbrook Park CHP Failures
To: rta57...@gmail.com <rta57...@gmail.com>

Dear residents,

 

Thank you for your latest email. 

 

I have reviewed all previous correspondence and would like to take the opportunity to clarify the nature of the works that took place on the boilers and the permanent CHP system in 2024.

 

Whilst we previously stated that we funded a full replacement of this equipment, following further investigation I have established that this was incorrect. In fact, we replaced two boilers that had failed due to a lack of maintenance, and made targeted upgrades to the CHP system in order to rectify issues that were also the result of lack of maintenance. These works were carried out at no cost to residents, as a goodwill gesture. 

 

I am sorry that our previous correspondence contained this error, and I appreciate that this may have caused some confusion. However, this does not change our position that the issues with the boiler and the CHP were not the result of a defect, but rather arose from a lack of maintenance by the previous managing agent, Mainstay. It is not the case that the system required full replacement within 18–24 months of occupation, but that it needed significant repair work following a lack of maintenance since its installation in 2017.

 

As this is a maintenance issue rather than a defect, the warranty for the individual plots and for the CHP itself is not applicable in this instance. 

 

I can also confirm that Taylor Wimpey did not charge residents for any call-outs relating to fire alarm activations within Garrison Heights. As these matters sit with the managing agent, we are unable to comment on whether or not FirstPort did so, and I would encourage you to raise this point with them, alongside any queries on temporary plant costs.

 

I hope that this is helpful. If you have any further questions or require clarification on any of the above, please do not hesitate to contact me.

 

Kind regards,

Sean Ridley

 

Sean Ridley | Managing Director | Taylor Wimpey North Thames

The Dock, Station Road, Kings Langley, WD4 8LZ |

t: 0208 236 3800 |e: Sean....@taylorwimpey.com  

Taylor Wimpey North Thames is a division of Taylor Wimpey UK Limited

 

 

 

 

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Use of your personal information
Taylor Wimpey takes data protection very seriously and the privacy notice that will apply to our use of your personal information can be found at www.taylorwimpey.co.uk/privacy-policy

Taylor Wimpey plc (Registered No. 296805) and Taylor Wimpey UK Limited (Registered No. 1392762) are each registered in England and Wales with their registered office at Gate House, Turnpike Road, High Wycombe, Buckinghamshire, HP12 3NR.

[Penny Venner]

Hi Beth

I am attaching an email received by the RTA from Sean Ridley, MD TW North Thames.

Can we have your comments please?

Many thanks

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[Penny Venner]

Hi Beth

I emailed you in 1 April providing you with a copy of an email sent to our RTA by Sean Ridley, MD of TW North Thames asking for your comments on the content of this email which appears to provide us with totally different information than we have received in this respect from FP.

By omission it would appear that TW did not contribute to the temporary boiler hire or related costs.

Can we please have, as already requested, your comments on the content of this email together with a true picture of exactly what was replaced, who paid for this replacement and specific itemised detail on exactly what residents were charged for regarding these issues and their related repairs. 

Thankyou 

Penny

[Beth Lancaster]

Hi Penny,

 

Thank you for sending this through. Our client’s email clearly explains their position and the background to the CHP and boiler works. As such, we don’t consider there to be anything further requiring comment from us, nor would it be appropriate to speculate beyond what our client has already set out.

 

Kind Regards

 

Beth Lancaster Associate Director, London     E  beth.lan...@firstport.co.uk   Customer Services: Contact Us here or Call 0333 321 4080

 

 

 

From: Penny Venner <penny....@gmail.com>
Sent: 01 April 2026 17:08
To: Beth Lancaster <Beth.La...@firstport.co.uk>; Dan Tomlinson <dan.toml...@parliament.uk>; Simon Throssell • <simon.t...@parliament.uk>; Vicky Hirani <Vicky....@firstport.co.uk>
Cc: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; Alan <alanve...@gmail.com>
Subject: Fwd: Millbrook Park CHP Failures

 

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[Abbey Beyene]

hi all

Any comments on the below to TW? 

Dear Sean

Thank you for your email of 26 March.

Your latest correspondence materially revises your previous position, and we require clarification supported by documentary evidence.

You now state that:

• The system did not require full replacement
• Two boilers were replaced and targeted upgrades were undertaken
• The issues arose from lack of maintenance since installation in 2017
• The matter was maintenance-related rather than a defect
• The warranty for the plots and the CHP is therefore not applicable.

In light of this, please provide:

1. Warranty position

• Documentary evidence showing that the CHP serving 57/59 was excluded from the two-year build warranty at the point of sale.
• Copies of any documentation provided to purchasers confirming that the central plant dated from 2017 and was not newly installed infrastructure.

2. Maintenance history

• Full maintenance records for the CHP from installation in 2017 to January 2024.
• Confirmation of who held responsibility for maintenance between 2017 and residents’ occupation (Dec 2021–Sept 2022).
• Evidence supporting the assertion that the failures were attributable to lack of maintenance rather than defect.

3. Scope of 2024 works

• A breakdown of the works undertaken in 2024, including which boilers were replaced, what “targeted upgrades” were carried out, and whether any components of the CHP system were renewed or materially altered.
• Confirmation of the capital value of those works.

4. “No cost to residents”

• A reconciliation demonstrating that no costs associated with the 2024 boiler failures, temporary plant, call-outs or related works were passed through the service charge.
• Clarification of how this position aligns with the service charge accounts issued to leaseholders.

You state that matters relating to call-outs and cost allocation sit with FirstPort. However, Taylor Wimpey was the property manager of 57/59 until September 2022, appointed the subsequent managing agent, structured the estate arrangements, remains freeholder/landlord, and sold the properties to leaseholders on the basis of the development infrastructure in place.

Please therefore confirm:

• The scope of FirstPort’s appointment at the time of the relevant events;
• The extent of Taylor Wimpey’s oversight responsibilities in respect of the managing agent and shared plant, both prior to and following September 2022;
• At what point Taylor Wimpey considers its responsibility for the centrally designed infrastructure serving this phase of the development to have ceased.

We look forward to your response with the requested documentation.

Kind regards,
RTA57/59 HDD
Millbrook Park

On Monday, 30 March 2026 at 15:29:13 BST, RTA5759HDD <rta57...@gmail.com> wrote:

FYI - some feedback from Taylor Wimpey 

---------- Forwarded message ---------
From: Sean Ridley <Sean....@taylorwimpey.com>
Date: Thu, Mar 26, 2026 at 3:44 PM
Subject: Millbrook Park CHP Failures
To: rta57...@gmail.com <rta57...@gmail.com>

Dear residents,

 

Thank you for your latest email. 

 

I have reviewed all previous correspondence and would like to take the opportunity to clarify the nature of the works that took place on the boilers and the permanent CHP system in 2024.

 

Whilst we previously stated that we funded a full replacement of this equipment, following further investigation I have established that this was incorrect. In fact, we replaced two boilers that had failed due to a lack of maintenance, and made targeted upgrades to the CHP system in order to rectify issues that were also the result of lack of maintenance. These works were carried out at no cost to residents, as a goodwill gesture. 

 

I am sorry that our previous correspondence contained this error, and I appreciate that this may have caused some confusion. However, this does not change our position that the issues with the boiler and the CHP were not the result of a defect, but rather arose from a lack of maintenance by the previous managing agent, Mainstay. It is not the case that the system required full replacement within 18–24 months of occupation, but that it needed significant repair work following a lack of maintenance since its installation in 2017.

 

As this is a maintenance issue rather than a defect, the warranty for the individual plots and for the CHP itself is not applicable in this instance. 

 

I can also confirm that Taylor Wimpey did not charge residents for any call-outs relating to fire alarm activations within Garrison Heights. As these matters sit with the managing agent, we are unable to comment on whether or not FirstPort did so, and I would encourage you to raise this point with them, alongside any queries on temporary plant costs.

 

I hope that this is helpful. If you have any further questions or require clarification on any of the above, please do not hesitate to contact me.

 

Kind regards,

Sean Ridley

 

Sean Ridley | Managing Director | Taylor Wimpey North Thames

The Dock, Station Road, Kings Langley, WD4 8LZ |

t: 0208 236 3800 |e: Sean....@taylorwimpey.com  

Taylor Wimpey North Thames is a division of Taylor Wimpey UK Limited

 

 

 

 

This e-mail and its attachments are confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, you may not disclose, copy, distribute or retain this message or any part of it without the prior permission of the sender. If you have received this in error please inform the sender and immediately delete the message.

Use of your personal information
Taylor Wimpey takes data protection very seriously and the privacy notice that will apply to our use of your personal information can be found at www.taylorwimpey.co.uk/privacy-policy

Taylor Wimpey plc (Registered No. 296805) and Taylor Wimpey UK Limited (Registered No. 1392762) are each registered in England and Wales with their registered office at Gate House, Turnpike Road, High Wycombe, Buckinghamshire, HP12 3NR.

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<image001.png>

[Eva Ip]

Hello Abbey

Thank you for your great efforts.

I made a couple of insertions in blue for your consideration. 

In addition, I am not sure if it was TW or Mainstay being the Property Manager during the period related to your comment:

"However, Taylor Wimpey was the property manager of 57/59 until September 2022"

(Allow me to repeat myself - the key point is that the two-year builder warranty has a direct link to the purchase decision of my flat. I probably would have considered the potential costs of repairs and upgrade if I had chosen to buy a second hand property, and priced such costs in.  With a new-build that comes with a builder's warranty which tyically includes fixtures and fittings, I did not expect to have to cough up a staggering amount of P&M costs within two years of moving into my flat. Regardless of who has paid for what, regardless of the causes of the failures, why were we loaded with repair, call-out, fuel, temporary costs immediately upon moving in???)

Good evening.

Eva

On Thu, 16 Apr 2026 at 12:28, 'Abbey Beyene' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:

hi all

Any comments on the below to TW? 

Dear Sean

Thank you for your email of 26 March.

Your latest correspondence materially revises your previous position, and we require clarification supported by documentary evidence.

You now state that:

• The system did not require full replacement
• Two boilers were replaced and targeted upgrades were undertaken
• The issues arose from lack of maintenance since installation in 2017
• The matter was maintenance-related rather than a defect
• The warranty for the plots and the CHP is therefore not applicable.

In light of this, please provide:

1. Warranty position

• Documentary evidence showing that the CHP serving 57/59 was excluded from the two-year build warranty at the point of sale.
• Copies of any documentation provided to purchasers confirming that the central plant dated from 2017 and was not newly installed infrastructure.

2. Maintenance history

• Full maintenance records for the CHP from installation in 2017 to January 2024.
• Confirmation of who held responsibility for maintenance between 2017 and residents’ occupation (Dec 2021–Sept 2022).
• Evidence supporting the assertion that the failures were attributable to lack of maintenance rather than defect.

3. Scope of 2024 works

• A breakdown of the works undertaken in 2024, including which boilers were replaced, what “targeted upgrades” were carried out, and whether any components of the CHP system were renewed or materially altered.
• Confirmation of the capital value of those works.

4. “No cost to residents” - We have been charged for a tenfold increase in Plant & Machinery compared to budget from 2023 to 2025

• A reconciliation demonstrating that no costs associated with the 2024 boiler failures, temporary plant, call-outs or related works were passed through the service charge.

• Clarification of how your "no cost to residents" position aligns with the service charge accounts issued to leaseholders.

To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/CA8A0B24-16AA-48EE-9D38-88C72058AC29%40yahoo.co.uk.

[Abbey Beyene]

Hi Sean

Thank you for your email of 26 March.

Your latest correspondence materially revises your previous position, and we require clarification supported by documentary evidence.

You now state that:

·         The system did not require full replacement

·         Two boilers were replaced and targeted upgrades were undertaken

·         The issues arose from lack of maintenance since installation in 2017

·         The matter was maintenance-related rather than a defect

·         The warranty for the plots and the CHP is therefore not applicable.

In light of this, please provide:

1.      Warranty position

·         Documentary evidence showing that the CHP serving 57/59 was excluded from the two-year build warranty at the point of sale.

·         Copies of any documentation provided to purchasers confirming that the central plant dated from 2017 and was not newly installed infrastructure.

2.      Maintenance history

·         Full maintenance records for the CHP from installation in 2017 to January 2024.
Confirmation of who held responsibility for maintenance between 2017 and residents’ occupation (Dec 2021–Sept 2022).

·         Evidence supporting the assertion that the failures were attributable to lack of maintenance rather than defect.

3.      Scope of 2024 works

·         A breakdown of the works undertaken in 2024, including which boilers were replaced, what “targeted upgrades” were carried out, and whether any components of the CHP system were renewed or materially altered.

·         Confirmation of the capital value of those works.

4.      “No cost to residents”

We have been charged for a tenfold increase in Plant & Machinery compared to budget from 2023 to 2025

·         A reconciliation demonstrating that no costs associated with the 2024 boiler failures, temporary plant, callouts or related works were passed through the service charge.

·         Clarification of how your "no cost to residents" position aligns with the service charge accounts issued to leaseholders.

To repeat the key point: the two-year builder warranty was directly linked to the purchase decision for our flats. Had we chosen to buy a second-hand property, we would have considered the potential cost of repairs and upgrades and factored that into the price. In purchasing a new-build property marketed with a builder’s warranty, which typically includes fixtures, fittings and core infrastructure, we did not expect to incur substantial plant and machinery costs within two years of moving in. Regardless of who has paid for what, and regardless of the asserted causes of failure, why were leaseholders loaded with repair, call-out, fuel and temporary plant costs immediately upon taking occupation?

You state that matters relating to callouts and cost allocation sit with FirstPort. However, Taylor Wimpey was the property manager of 57/59 until September 2022, appointed the managing agent structure (initially Mainstay and subsequently FirstPort), structured the estate arrangements, remains freeholder/landlord, and sold the properties to leaseholders on the basis of the development infrastructure in place.

Please therefore confirm:

·         The scope of FirstPort’s appointment at the time of the relevant events

·         The extent of Taylor Wimpey’s oversight responsibilities in respect of the managing agent and shared plant, both prior to and following September 2022

·         At what point Taylor Wimpey considers its responsibility for the centrally designed infrastructure serving this phase of the development to have ceased.

We look forward to your response with the requested documentation.

Kind regards
RTA57/59 HDD
Millbrook Park

On Monday, 30 March 2026 at 15:29:13 BST, RTA5759HDD <rta57...@gmail.com> wrote:

--

[Sean Ridley]

Dear Abbey,

I Hope you’re well.

 

Thank you for your latest email. We note the content and will be happy to address these in detail at the Teams meeting with residents, the management company and Dan Tomlinson MP this Friday 24th April at 2.30pm, to which you have been invited.

 

We are happy to provide a written summary of any points raised following the meeting if this would be helpful.

 

Kind regards

 

 

 

Sean Ridley | Managing Director  | Taylor Wimpey North Thames

The Dock, Station Road, Kings Langley, WD4 8LZ

m: 0208 236 3800: sean....@taylorwimpey.com

Taylor Wimpey North Thames is a division of Taylor Wimpey UK Limited

 

 

From: Abbey Beyene <abbey....@yahoo.co.uk>

Sent: 17 April 2026 15:32
To: Sean Ridley <Sean....@taylorwimpey.com>
Cc: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>

Subject: Re: Millbrook Park CHP Failures

 

You don't often get email from abbey....@yahoo.co.uk. Learn why this is important

Warning: This email is from an external sender, please be cautious when opening attachments or links.

[Penny Venner]

Hi guys

We attach an email from Sean Riley, TW which you should be made aware of prior to our online meeting on Friday.

Thankyou

Penny Venner 

Flat 16  59 HDD 

To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/MIYPR07MB122054AFBAEBC35BB4D83A5158F2D2%40MIYPR07MB12205.eurprd07.prod.outlook.com.

[Abbey Beyene]

Hi Sean

I am writing following the meeting on 24 April, which was attended by Steve Locke and Vicky Hirani (FirstPort), Christopher Hart, Graham Pepperdine and Christie Healey (Taylor Wimpey), Dan Tomlinson MP and Simon Throssell. Beth Lancaster sent her apologies.

We have since received an email from Beth with actions however, we were disappointed by how the meeting unfolded.

These issues have been raised repeatedly over many months. The agenda was circulated in advance. You had indicated that the matters would be addressed at the meeting. Despite that, those attending on behalf of Taylor Wimpey and FirstPort were not in a position to provide clear answers, supporting documentation, or decisions.

In particular:

• There was no explanation offered to justify why the £60–65k Plant & Machinery overrun could fall outside of the scope the builder's warranty, which typically covers repairs arising from breakdown of fixtures and fittings, despite this being the central issue.
• There was uncertainty as to precisely what Taylor Wimpey funded (boilers, temporary plant, fuel), and what was recharged through the service charge. It remains remarkable that Taylor Wimpey could not confirm with certainty what it had paid for. We received an email from Christie Healey post-meeting saying she would "now actively look into the funds paid by TW related to these boiler defects"
• The explanation of the two-year builder warranty was unclear and did not set out what is covered, what is excluded, or why the CHP would fall outside purchaser reliance when we had paid a premium price for our newbuilds.
• The application of administration charges during an acknowledged dispute period remains unresolved.

For clarity, we now require written confirmation of the following actions arising from the meeting:

1. A definitive statement from Taylor Wimpey confirming what was paid in relation to the CHP failures (boilers, temporary plant, fuel and associated works), with dates and supporting evidence.
2. A clear written explanation of the two-year warranty scope as it applied at point of sale, specifically addressing communal plant.
3. Confirmation of maintenance responsibility from installation in 2017 to present, including the records relied upon in asserting “lack of maintenance”.
4. A full itemised reconciliation from FirstPort of the 2023/24 and 2024/25 Plant & Machinery charges, including fuel, call-outs, allocation and any offset accounting entries.
5. Written confirmation from FirstPort of the outcome of its review of administration charges applied before the invoice due date and during the 29 November 2025 to 23 January 2026 dispute period, including what will be refunded.

The meeting did not provide clarity on liability, cost allocation or refund position. We look forward to receiving comprehensive written responses addressing the above and all other outstanding items without delay as promised.

Kind regards

RTA57/59 HDD

Millbrook Park

To view this discussion, visit https://groups.google.com/d/msgid/rtahdd5759-committee/MIYPR07MB122054AFBAEBC35BB4D83A5158F2D2%40MIYPR07MB12205.eurprd07.prod.outlook.com.