Re: Your FirstPort Case Number SR00871017

[Penny Venner]

Still not been updated.

Considering how long the question of inefficient gardeners has been outstanding, and coupled with the fact I was asked by Vicky to meet one of the firms being considered to replace the existing ones (who's contract ran out months ago and we are still being charged for doing a less than acceptable job), I'd have thought we should by now be seeing some movement.

Grass at the back of our building is not there - it's all moss

Weeds not tended to

Bindweed still rampant

Piece of grass at the beginning of the car park in Arnham Place full of weeds with very little grass to be seen

Nomans land at the back still not attended to - we've asked on various occasions that FP needs to find out who it belongs to & permanently sort out it's clearance/maintenance.

It's unacceptable that this still drags on!

Please sort!

Penny Venner 

On Tue, 6 Jan 2026, 12:01 FirstPort Help, <he...@firstport.co.uk> wrote:

Hello, Thank you for contacting us. Your query is currently being reviewed by our team. Should you need to get in touch, please respond to this email chain quoting case reference SR00871017. Our team will get back to you as soon as possible, typically within 5 working days.  Why not sign up to My Home, your online account. Here you can view the status of your case, pay easily and securely, raise repairs instantly, receive development news, and much more. Sign up today at My Home

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[Penny Venner]

Despite loads of emails, meetings and duscussions we are still waiting for news on this issue.

There's been a deadly silence since I met with a potential new gardener around the end of November.

Logging additional requests for updates on the My Home website appears to make no difference whatsoever.  My last one was 16 January!

How are FP going to move forward on this?

Penny

17, 59 HDD

[Beth Lancaster]

@Vicky Hirani can you please pick this up and respond. Thank you.

 

From: Penny Venner <penny....@gmail.com>
Sent: 22 January 2026 12:11
To: FirstPort Help <he...@FirstPort.co.uk>
Cc: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; Vicky Hirani <Vicky....@firstport.co.uk>; Beth Lancaster <Beth.La...@firstport.co.uk>
Subject: Re: Your FirstPort Case Number SR00871017

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

[Vicky Hirani]

Good afternoon Penny

 

Please see attach two quotes that we have received.

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541
Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Penny Venner <penny....@gmail.com>
Sent: 22 January 2026 12:11
To: FirstPort Help <he...@FirstPort.co.uk>
Cc: RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; Vicky Hirani <Vicky....@firstport.co.uk>; Beth Lancaster <Beth.La...@firstport.co.uk>
Subject: Re: Your FirstPort Case Number SR00871017

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

Despite loads of emails, meetings and duscussions we are still waiting for news on this issue.

[Penny Venner]

Hi Vicky

Sorry, but I don't understand why I need to go through quotes for gardening.  This is surely up to FirstPort not to me to decide who should  be chosen &, in any case,  you should be comparing all with the current gardening providers.

We are, by the way, still waiting, rather impatiently now, for any sort of response and timeframe regarding S22 invoices, preferably containing the additional,information we've been asking for for some months.

Thanks

Penny

[Vicky Hirani]

Hi Penny

 

Yes, this is a decision I will be making. That said, I have shared the quote with RTA for review and to provide an opportunity to raise any questions.

[Abbey Beyene]

Hi Vicky 

Have we agreed on the ‘no mans’ land we discussed? 

Did you speak to the one I recommended? They are already in MBP and we can see their work, which is excellent. 

There are several other emails you need to respond to as directed by Beth some months ago now. 

We need actions and full response by 31 January to ALL emails.

If we are slapped with fees for late payments that are not even due the least you could do is respond to our queries as our PM and as you promised when you were transferred to HDD. 

Abbey

Sent from my iPhone

On 22 Jan 2026, at 15:17, 'Vicky Hirani' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:



Hi Penny

 

Yes, this is a decision I will be making. That said, I have shared the quote with RTA for review and to provide an opportunity to raise any questions.

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Penny Venner <penny....@gmail.com>
Sent: 22 January 2026 15:07
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: FirstPort Help <he...@FirstPort.co.uk>; RTA 57/59 HDD <rtahdd5759...@googlegroups.com>; Beth Lancaster <Beth.La...@firstport.co.uk>
Subject: Re: Your FirstPort Case Number SR00871017

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

Hi Vicky

 

Sorry, but I don't understand why I need to go through quotes for gardening.  This is surely up to FirstPort not to me to decide who should  be chosen &, in any case,  you should be comparing all with the current gardening providers.

 

We are, by the way, still waiting, rather impatiently now, for any sort of response and timeframe regarding S22 invoices, preferably containing the additional,information we've been asking for for some months.

 

Thanks

 

Penny

 

 

 

On Thu, 22 Jan 2026, 14:56 Vicky Hirani, <Vicky....@firstport.co.uk> wrote:

Good afternoon Penny

 

Please see attach two quotes that we have received.

 

Vicky Hirani Property Manager
<image001.jpg>	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

<image002.jpg>

 

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[Penny Venner]

Fine - understand.

What about S22 invoices???

Penny

[Beth Lancaster]

Good afternoon

 

I was under the impression that the YE 31 Mar 2025 invoices have already been provided. Correct me if I am wrong, of course, and I’ll look into this straight away. Sec22 won’t apply to the current year, obviously, as the YE is 31 Mar 2026.

 

Regards

Beth

[Penny Venner]

Hi Beth 

Yes, Section 22 invoices have been provided and, since that time I have requested on numerous occasions to Vicky, you & FirstPort case numbers that more detail is needed, with specific reference to those under the Plany & Machinery heading.

The main bulk of the invoices provide insufficient detail on breakdown causes.  They merely indicate they related to the breakdown of heating/hot water.  They do not say if they were caused by the faulty fire alarm system triggering the boiler shutdown or other factors.

I have also asked for more information re the boiler replacement invoice.  All we get in response to questions is that the repayment by TW for boiler/temporary boiler has been done by way of "offset accounting".  Where we have asked for this to be explained in more detail we have been given the same response - "offset accounting".  We have asked for details as to where this credit is, to us, secretly hidden within the accounts.  We are, apparently, expected to take FPs word and not query this.  Why?  It's a straightforward question to which we request a more detailed explanation.

These questions/requests seem difficult to respond to by FP.  I certainly can't understand why & would appreciate a full explanation.

BW

Penny

[Penny Venner]

 Jan 22, 2026 at 3:07 PM Penny Venner <penny....@gmail.com> wrote:

 

Hi Vicky

Has anything at all happened re the gardening?

Can we have an update please?

Thanks

Penny

[Penny Venner]

Hi Vicky

As with my other reminders today - what's happening.  

Please let us have the requested update

Penny

[FirstPort Help]

Good afternoon 

 

New contractors are starting on 1st week of April. 

Kind Regards,

Vicky Hirani
FirstPort Group Limited

 

My Home: access your account online, anywhere, anytime. Sign up now.

 

 

 

---

From: Penny Venner <penny....@gmail.com>;
Sent on: Tue Feb 24 2026 12:04:01 GMT+0000 (Greenwich Mean Time)
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: FirstPort Help <he...@FirstPort.co.uk>; RTA 57/59 HDD ; Beth Lancaster

[Abbey Beyene]

Hi Vicky 

Is there a reason why you are not responding to the various other queries? 

It’s quite maddening being ignored for weeks on end with no updates to questions repeatedly asked. 

Regards 

Abbey for the RTA

Sent from my iPhone

On 18 Mar 2026, at 16:40, 'FirstPort Help' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:



Good afternoon 

 

New contractors are starting on 1st week of April. 

Kind Regards,

Vicky Hirani
FirstPort Group Limited

 

 

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[Vicky Hirani]

Good afternoon Abbey

 

Apologies, I have been on site visits/inspections over the last couple of days.

 

I will provide you a response to the various queries within the next 5 working days.

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541
Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Abbey Beyene <abbey....@yahoo.co.uk>
Sent: 18 March 2026 18:05
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: penny....@gmail.com; rtahdd5759...@googlegroups.com; Beth Lancaster <Beth.La...@firstport.co.uk>; FirstPort Help <he...@FirstPort.co.uk>
Subject: Re: Your FirstPort Case Number SR00871017

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

Hi Vicky 

 

Is there a reason why you are not responding to the various other queries? 

 

It’s quite maddening being ignored for weeks on end with no updates to questions repeatedly asked. 

 

Regards 

Abbey for the RTA

 

Sent from my iPhone

On 18 Mar 2026, at 16:40, 'FirstPort Help' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:



Good afternoon 

 

New contractors are starting on 1st week of April. 

 

Kind Regards,

 

Vicky Hirani
FirstPort Group Limited