Car Park Fire Alarm - Garrison Heights

[Beth Lancaster]

Thank you both for taking the time to share your concerns, and I’m really sorry for the frustration these issues have caused. We fully appreciate how disruptive the outages have been for you, and we understand why you are seeking clarity and reassurance.

I know that the questions around the original configuration of the car park alarm, the boiler controls, and the wider system design have already been raised with Taylor Wimpey, and I appreciate how disheartening it can feel when problems reoccur.

As your managing agents, our role is to manage and maintain the development as it currently exists. This means we can address operational issues, arrange repairs, and ensure systems are running correctly, but we are not able to comment on, or alter, the original design or construction decisions made at the time the building was developed. Those elements sit outside our remit, and it wouldn’t be appropriate for us to speak on behalf of the developer.

What we can absolutely commit to is:

• continuing to investigate and resolve any faults as soon as they arise;
• pressing our contractors for clearer, more detailed information so you have greater visibility of what is causing each callout;
• putting in place practical steps within our control to prevent avoidable repeat issues; and
• escalating any emerging patterns of concern to the relevant parties when needed.

We genuinely do understand how important it is for residents to feel confident that the building’s systems are stable and that the risk of further outages is minimised. We’ll keep working proactively on everything within our responsibility to support that.

If you would like us to direct any further design‑related questions to the appropriate contact, we’re very happy to help facilitate that.

 

@Vicky Hirani would you please look into Penny’s specific query: “if the boiler was serviced in Nov 25 why did we have a problem with hot water temperatures in December?  As far as I am aware we've never been given the cause of this, despite asking.” Thank you.

 

Kind Regards

 

Beth Lancaster Associate Director, London     E  beth.lan...@firstport.co.uk   Customer Services: Contact Us here or Call 0333 321 4080

 

 

 

 

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Where this message relates to the business of FirstPort Group Limited or its subsidiaries, responsibility for its contents remains with FirstPort Group Limited and not the individual author. Where this message is not related to the business of FirstPort Group Limited or its subsidiaries, any opinions expressed in the message are entirely those of the author and do not necessarily reflect the opinions of FirstPort Group Limited.

Unless expressly stated otherwise, this communication is from or relates to whichever of the companies is identified in the body of the email above.

Email communications may be monitored by us, as permitted by applicable law and regulations.

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[Vicky Hirani]

Hi Penny

 

See below as per on our WhatsApp group chat when raised by Eva (6^th February 2026).

 

“Contractors investigated and found no issues; they even went into one of the flats and check and they reported the following:

 

Insufficient hot water supply – Millbrook Park 4C

 

Attended site due to the resident experiencing low hot water temp at the thermostatic bath, shower mixer bar.

 

I checked temperatures at kitchen tap and wash hand basin, and both were delivering at roughly 50c.

 

The bath tap is delivering at roughly 41,42c, which indicates the bath tap being at fault.

 

I advised the resident to have this replaced to see if it makes a difference.

 

If it doesn't, I did briefly read the MI if the HIU while on site, and there is a way of adjusting temperatures and increasing.

 

On the HIU it does state that the hot water is being delivered at 51c.”

 

Just to note, if there had been a fault with the boiler, the whole of Garrison Heights would also have been affected.

 

Vicky Hirani Property Manager

E  vicky....@firstport.co.uk M 07719005541

[Penny Venner]

Hi Vicky

Yes, get what you're saying, but there apparently wasn't just one flat who suffered from the reduction in water temperature.  They surely can't all need new taps!

Penny

[Abbey Beyene]



Thanks Beth

In addition to Penny's confirmation that it was not just one flat, and our confirmation with GH that they had no issues during this time, can you please comment on why we are held accountable for call out charges resulting from misuse of residents in another building ("emergency call out points being pressed to gain access to vehicle gates which resulted in the fire alarm being triggered and consequently causing the boiler to shut down" etc. - Email from Vicky on 12 Feb 2026 at 11.42)? 

We absolutely should not be. 

We would like a clear response and credit to any and all costs passed on to 57/59HDD outside of the 63/37 split and in retrospect from when FP took over management of the buildings in 2022 to date. 

RTA 57/59HDD

On 13 Feb 2026, at 16:38, Penny Venner <penny....@gmail.com> wrote:



Hi Vicky

Yes, get what you're saying, but there apparently wasn't just one flat who suffered from the reduction in water temperature.  They surely can't all need new taps!

Penny

On Fri, 13 Feb 2026, 16:18 Vicky Hirani, <Vicky....@firstport.co.uk> wrote:

Hi Penny

 

See below as per on our WhatsApp group chat when raised by Eva (6^th February 2026).

 

“Contractors investigated and found no issues; they even went into one of the flats and check and they reported the following:

 

Insufficient hot water supply – Millbrook Park 4C

 

Attended site due to the resident experiencing low hot water temp at the thermostatic bath, shower mixer bar.

 

I checked temperatures at kitchen tap and wash hand basin, and both were delivering at roughly 50c.

 

The bath tap is delivering at roughly 41,42c, which indicates the bath tap being at fault.

 

I advised the resident to have this replaced to see if it makes a difference.

 

If it doesn't, I did briefly read the MI if the HIU while on site, and there is a way of adjusting temperatures and increasing.

 

On the HIU it does state that the hot water is being delivered at 51c.”

 

Just to note, if there had been a fault with the boiler, the whole of Garrison Heights would also have been affected.

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Beth Lancaster <Beth.La...@firstport.co.uk>
Sent: 13 February 2026 16:00
To: Vicky Hirani <Vicky....@firstport.co.uk>; Penny Venner <penny....@gmail.com>; Abbey Beyene <abbey....@yahoo.co.uk>
Cc: RTA HDD <rtahdd5759...@googlegroups.com>; Alan <alanve...@gmail.com>
Subject: Car Park Fire Alarm - Garrison Heights

 

Thank you both for taking the time to share your concerns, and I’m really sorry for the frustration these issues have caused. We fully appreciate how disruptive the outages have been for you, and we understand why you are seeking clarity and reassurance.

I know that the questions around the original configuration of the car park alarm, the boiler controls, and the wider system design have already been raised with Taylor Wimpey, and I appreciate how disheartening it can feel when problems reoccur.

As your managing agents, our role is to manage and maintain the development as it currently exists. This means we can address operational issues, arrange repairs, and ensure systems are running correctly, but we are not able to comment on, or alter, the original design or construction decisions made at the time the building was developed. Those elements sit outside our remit, and it wouldn’t be appropriate for us to speak on behalf of the developer.

What we can absolutely commit to is:

• continuing to investigate and resolve any faults as soon as they arise;
• pressing our contractors for clearer, more detailed information so you have greater visibility of what is causing each callout;
• putting in place practical steps within our control to prevent avoidable repeat issues; and
• escalating any emerging patterns of concern to the relevant parties when needed.

We genuinely do understand how important it is for residents to feel confident that the building’s systems are stable and that the risk of further outages is minimised. We’ll keep working proactively on everything within our responsibility to support that.

If you would like us to direct any further design‑related questions to the appropriate contact, we’re very happy to help facilitate that.

 

@Vicky Hirani would you please look into Penny’s specific query: “if the boiler was serviced in Nov 25 why did we have a problem with hot water temperatures in December?  As far as I am aware we've never been given the cause of this, despite asking.” Thank you.

 

Kind Regards

 

Beth Lancaster Associate Director, London

E  beth.lan...@firstport.co.uk

Customer Services: Contact Us here or Call 0333 321 4080

<image003.jpg>

 

 

 

 

Unless we state otherwise the information contained in this message (including any attachments) is confidential and may be protected by legal privilege. If you have received this message in error, disclosure, copying, distribution and use are prohibited. Please notify us immediately and delete this copy from your system. FirstPort Group Limited and each of its subsidiaries makes no warranty as to the accuracy or completeness of any information contained in this message and excludes any liability of any kind for the information contained in it for the transmission, receipt, storage or use of such information in any way whatsoever.

Any confirmation contained in this email (or in any other form of communication) that any contractual terms or the content of any document are settled, confirmed or agreed (or other language to the same or equivalent effect) is therefore made expressly subject to contract. The use of any signature including, without limitation, an auto-signature on any emails from FirstPort Group Limited does not constitute an offer or acceptance of contract.

We believe, but do not warrant, that this email and any attachments are virus free, but please be careful as emails do not always originate from the source they purport to be from. We do not accept any liability for losses that result from malicious correspondence, or that you sustain as a result of software viruses.

Where this message relates to the business of FirstPort Group Limited or its subsidiaries, responsibility for its contents remains with FirstPort Group Limited and not the individual author. Where this message is not related to the business of FirstPort Group Limited or its subsidiaries, any opinions expressed in the message are entirely those of the author and do not necessarily reflect the opinions of FirstPort Group Limited.

Unless expressly stated otherwise, this communication is from or relates to whichever of the companies is identified in the body of the email above.

Email communications may be monitored by us, as permitted by applicable law and regulations.

FirstPort Group Limited. Registered in England No. 04352396. Registered Office: Fifth Floor, The Lantern, 75 Hampstead Road, London, NW1 2PL.     

Please visit www.firstport.co.uk for more information.   

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[Penny Venner]

Hi Beth

There surely should be a more proactive approach between FP & TW regarding issues, though it does need both companies to work together.  TW really don't want to know and the times we have approached them (& we assume the same applies to FP) have resulted generally with no response whatsoever, just total silence.

FP appear to only be able to look at problems as they arise resulting, as has happened in the past, heating/hot water outages for days on end.  Most, we all believe, arise as a result of the faulty car park fire alarm in GH.  TW have remained silent about the whole situation and the leaseholders appear to be just left to suffer, with what appears to be no recourse whatsoever.

FP appear to be unwilling to obtain more detailed information on callout invoices resulting from outages on S22 invoices supplied as a result of the issuance of the March 2025 accounts, despite numerous requests for more information specifically relating to Plant & Machinery.  If the cause of a boiler shutdown was due to the faulty car park alarm in GH we should not have been charged anything for these breakdowns.  

We are still being kept in the dark about the massive hike in charges following March 2025 accounts.  If TW paid for temporary and replacement boilers why is our service charge so unbelievably high compared to budget.  We are still advised TWs payment is accounted for under " offset accounting " and we are expected just to accept this - we have not been privy to exactly what this means or where these entries have been hidden!  Surely it's not that difficult for FPs accounts team to give us more detailed information to help us understand what this means and why we were expected to pay so much more than budget.

At one stage we were told that there would be a comprehensive review of systems, being more proactive and putting more efficient practices into place to prevent problems arising in the first place, but this seems to have been totally ignored/forgotten.  We certainly have been left in the dark about what, if anything, has happened as a result of these promises.  Has anything changed at all?

What can be done to get TW to put their heads above the parapet and be proactive and review/changing procedures thereby prevent future problems before they occur?  This would surely help not only the leaseholders, but FP as well.

We all still need help on the points we have brought to the attention of both FP & TW but we've been left to hang out to dry.

TW will not even respond to our MPs request for a video call between all parties and certainly never respond to any of the many emails sent by our RTA, individual residents or even their representatives who have been given the responsibility to manage their estates.

What chance do we have of ever getting this resolved, let alone successfully selling our flats.

Can we have answers please?

Thankyou

Alan & Penny Venner 

16, 59 Henry Darlot Drive NW7 1NP 

---------- Forwarded message ----------
From: Penny Venner <penny....@gmail.com>
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: Beth Lancaster <Beth.La...@firstport.co.uk>, Alan <alanve...@gmail.com>, RTA HDD <rtahdd5759...@googlegroups.com>
Bcc: 
Date: Thu, 12 Feb 2026 15:37:53 +0000
Subject: Re: Car park fire alarm at Garrison Heights

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

I've been asking Abbey's question since shortly after receiving the S22 invoices which related to the year ending 31 March accounts and, despite the number of requests for more detail (all we have on most invoices is heating/hot water outage or similar)this further information has not been forthcoming.  What we need to work out is if the bulk of these issues were triggered by the Garrison car park fire alarm.  If the main cause of all the various outages we've had is a failt with the fire alarm system we should not be charged for repairs.  I'm not sure why obtaining more information on specific callouts is so difficult!

Also Vicky....if the boiler was serviced in Nov 25 why did we have a problem with hot water temperatures in December?  As far as I am aware we've never been given the cause of this, despite asking.

My original question was: what has been done to ensure these outages do not happen in the future.  Your response, with the greatest of respect, does not provide us with much reassurance.  There's been talk of various fixings, including  the installation of a thermal tank, etc.   What's the current FP response to the future....will there be continued outages.....what specifically has been done/will be done to prevent more inconvenience to leaseholders???

Thanks

Penny

On Thu, 12 Feb 2026, 13:40 Abbey Beyene, <abbey....@yahoo.co.uk> wrote:

hi Vicky 

Why are we held accountable for call out charges resulting from

misuse of residents in another building? We absolutely should not be. 

Same goes for callouts as a result of faults, including original design or broken infrastructure in GH. 

We want a clear response and credit to any and all costs passed on to 57/59HDD outside of the 63/37 split and in retrospect from when FP took over management of the buildings in 2022 to date. 

RTA 57/59HDD

Sent from my iPhone

On 12 Feb 2026, at 11:42, 'Vicky Hirani' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:



Hi Penny

 

Apologies for the delay .

 

Previously, the emergency call point was being pressed to gain access to the vehicle gates, which resulted in the fire alarm being triggered and consequently caused the boiler to shut down. The call point has since been replaced so that it cannot be pressed without a key; it is intended for Fire Service use only, and they hold the key for the new call point.

 

On the other occasion, a water leak entered the distribution board, which caused faults on the fire alarm system and resulted in the boiler shutting down which was rectified.

 

The boiler was serviced in November 2025, and all systems are currently operating correctly.

 

Vicky Hirani Property Manager

E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Penny Venner <penny....@gmail.com>
Sent: 12 February 2026 11:36
To: Beth Lancaster <Beth.La...@firstport.co.uk>; Vicky Hirani <Vicky....@firstport.co.uk>
Cc: Alan <alanve...@gmail.com>; RTA 57/59 HDD <rtahdd5759...@googlegroups.com>
Subject: Re: Car park fire alarm at Garrison Heights

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

Morning FirstPort, Beth & Vicky

 

I'd be grateful if we could have a response to the email (below) sent on 6 February.

 

This information is required, following our recent purchasers withdrawing from the sale of our flat over concerns over frequent outages with hot water/heating failures.

 

If you are not the individuals who can provide this information please advise who we should contact.

 

Many thanks

 

Alan & Penny

Flat 16, 59 HDD

 

 

 

On Fri, 6 Feb 2026, 12:13 Penny Venner, <penny....@gmail.com> wrote:

Hi there

 

I've tried to put this as a new case on the My Home site, but there doesn't appear to be a suitable heading for our enquiry!

 

Could we please be advised what specific actions have been undertaken to resolve the issue of the activation of the car park alarm system and its subsequent triggering of the boiler shutdown.

 

Your input on this matter is greatly appreciated.

 

Thankyou

 

Alan & Penny Venner

16, 59 HDD

 

 

Unless we state otherwise the information contained in this message (including any attachments) is confidential and may be protected by legal privilege. If you have received this message in error, disclosure, copying, distribution and use are prohibited. Please notify us immediately and delete this copy from your system. FirstPort Group Limited and each of its subsidiaries makes no warranty as to the accuracy or completeness of any information contained in this message and excludes any liability of any kind for the information contained in it for the transmission, receipt, storage or use of such information in any way whatsoever.

Any confirmation contained in this email (or in any other form of communication) that any contractual terms or the content of any document are settled, confirmed or agreed (or other language to the same or equivalent effect) is therefore made expressly subject to contract. The use of any signature including, without limitation, an auto-signature on any emails from FirstPort Group Limited does not constitute an offer or acceptance of contract.

We believe, but do not warrant, that this email and any attachments are virus free, but please be careful as emails do not always originate from the source they purport to be from. We do not accept any liability for losses that result from malicious correspondence, or that you sustain as a result of software viruses.

Where this message relates to the business of FirstPort Group Limited or its subsidiaries, responsibility for its contents remains with FirstPort Group Limited and not the individual author. Where this message is not related to the business of FirstPort Group Limited or its subsidiaries, any opinions expressed in the message are entirely those of the author and do not necessarily reflect the opinions of FirstPort Group Limited.

Unless expressly stated otherwise, this communication is from or relates to whichever of the companies is identified in the body of the email above.

Email communications may be monitored by us, as permitted by applicable law and regulations.

FirstPort Group Limited. Registered in England No. 04352396. Registered Office: Fifth Floor, The Lantern, 75 Hampstead Road, London, NW1 2PL.     

Please visit www.firstport.co.uk for more information.   

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---------- Forwarded message ----------
From: Abbey Beyene <abbey....@yahoo.co.uk>
To: Vicky Hirani <Vicky....@firstport.co.uk>
Cc: Penny Venner <penny....@gmail.com>, Beth Lancaster <Beth.La...@firstport.co.uk>, Alan <alanve...@gmail.com>, RTA HDD <rtahdd5759...@googlegroups.com>
Bcc: 
Date: Thu, 12 Feb 2026 13:39:57 +0000
Subject: Re: Car park fire alarm at Garrison Heights

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

hi Vicky 

Why are we held accountable for call out charges resulting from

misuse of residents in another building? We absolutely should not be. 

Same goes for callouts as a result of faults, including original design or broken infrastructure in GH. 

We want a clear response and credit to any and all costs passed on to 57/59HDD outside of the 63/37 split and in retrospect from when FP took over management of the buildings in 2022 to date. 

RTA 57/59HDD

Sent from my iPhone

On 12 Feb 2026, at 11:42, 'Vicky Hirani' via RTAHDD57&59 Committee <rtahdd5759...@googlegroups.com> wrote:



Hi Penny

 

Apologies for the delay .

 

Previously, the emergency call point was being pressed to gain access to the vehicle gates, which resulted in the fire alarm being triggered and consequently caused the boiler to shut down. The call point has since been replaced so that it cannot be pressed without a key; it is intended for Fire Service use only, and they hold the key for the new call point.

 

On the other occasion, a water leak entered the distribution board, which caused faults on the fire alarm system and resulted in the boiler shutting down which was rectified.

 

The boiler was serviced in November 2025, and all systems are currently operating correctly.

 

Vicky Hirani Property Manager

E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Penny Venner <penny....@gmail.com>
Sent: 12 February 2026 11:36
To: Beth Lancaster <Beth.La...@firstport.co.uk>; Vicky Hirani <Vicky....@firstport.co.uk>
Cc: Alan <alanve...@gmail.com>; RTA 57/59 HDD <rtahdd5759...@googlegroups.com>
Subject: Re: Car park fire alarm at Garrison Heights

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 

Morning FirstPort, Beth & Vicky

 

I'd be grateful if we could have a response to the email (below) sent on 6 February.

 

This information is required, following our recent purchasers withdrawing from the sale of our flat over concerns over frequent outages with hot water/heating failures.

 

If you are not the individuals who can provide this information please advise who we should contact.

 

Many thanks

 

Alan & Penny

Flat 16, 59 HDD

 

 

 

On Fri, 6 Feb 2026, 12:13 Penny Venner, <penny....@gmail.com> wrote:

Hi there

 

I've tried to put this as a new case on the My Home site, but there doesn't appear to be a suitable heading for our enquiry!

 

Could we please be advised what specific actions have been undertaken to resolve the issue of the activation of the car park alarm system and its subsequent triggering of the boiler shutdown.

 

Your input on this matter is greatly appreciated.

 

Thankyou

 

Alan & Penny Venner

16, 59 HDD

 

 

Unless we state otherwise the information contained in this message (including any attachments) is confidential and may be protected by legal privilege. If you have received this message in error, disclosure, copying, distribution and use are prohibited. Please notify us immediately and delete this copy from your system. FirstPort Group Limited and each of its subsidiaries makes no warranty as to the accuracy or completeness of any information contained in this message and excludes any liability of any kind for the information contained in it for the transmission, receipt, storage or use of such information in any way whatsoever.

Any confirmation contained in this email (or in any other form of communication) that any contractual terms or the content of any document are settled, confirmed or agreed (or other language to the same or equivalent effect) is therefore made expressly subject to contract. The use of any signature including, without limitation, an auto-signature on any emails from FirstPort Group Limited does not constitute an offer or acceptance of contract.

We believe, but do not warrant, that this email and any attachments are virus free, but please be careful as emails do not always originate from the source they purport to be from. We do not accept any liability for losses that result from malicious correspondence, or that you sustain as a result of software viruses.

Where this message relates to the business of FirstPort Group Limited or its subsidiaries, responsibility for its contents remains with FirstPort Group Limited and not the individual author. Where this message is not related to the business of FirstPort Group Limited or its subsidiaries, any opinions expressed in the message are entirely those of the author and do not necessarily reflect the opinions of FirstPort Group Limited.

Unless expressly stated otherwise, this communication is from or relates to whichever of the companies is identified in the body of the email above.

Email communications may be monitored by us, as permitted by applicable law and regulations.

FirstPort Group Limited. Registered in England No. 04352396. Registered Office: Fifth Floor, The Lantern, 75 Hampstead Road, London, NW1 2PL.     

Please visit www.firstport.co.uk for more information.   

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[Vicky Hirani]

Good afternoon

 

You are not being charged for the call out for the misuse.  

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Abbey Beyene <abbey....@yahoo.co.uk>
Sent: 13 February 2026 19:20
To: Penny Venner <penny....@gmail.com>
Cc: Vicky Hirani <Vicky....@firstport.co.uk>; Beth Lancaster <Beth.La...@firstport.co.uk>; RTA HDD <rtahdd5759...@googlegroups.com>; Alan <alanve...@gmail.com>
Subject: Re: Car Park Fire Alarm - Garrison Heights

 

CAUTION: This is an external email. Do not click links or open attachments unless you recognise the sender and know the content is safe. When in doubt, forward this email to sp...@emeria-uk.com

 



Thanks Beth

 

In addition to Penny's confirmation that it was not just one flat, and our confirmation with GH that they had no issues during this time, can you please comment on why we are held accountable for call out charges resulting from misuse of residents in another building ("emergency call out points being pressed to gain access to vehicle gates which resulted in the fire alarm being triggered and consequently causing the boiler to shut down" etc. - Email from Vicky on 12 Feb 2026 at 11.42)? 

 

We absolutely should not be. 

 

We would like a clear response and credit to any and all costs passed on to 57/59HDD outside of the 63/37 split and in retrospect from when FP took over management of the buildings in 2022 to date. 

 

RTA 57/59HDD

On 13 Feb 2026, at 16:38, Penny Venner <penny....@gmail.com> wrote:



Hi Vicky

 

Yes, get what you're saying, but there apparently wasn't just one flat who suffered from the reduction in water temperature.  They surely can't all need new taps!

 

Penny

 

On Fri, 13 Feb 2026, 16:18 Vicky Hirani, <Vicky....@firstport.co.uk> wrote:

Hi Penny

 

See below as per on our WhatsApp group chat when raised by Eva (6^th February 2026).

 

“Contractors investigated and found no issues; they even went into one of the flats and check and they reported the following:

 

Insufficient hot water supply – Millbrook Park 4C

 

Attended site due to the resident experiencing low hot water temp at the thermostatic bath, shower mixer bar.

 

I checked temperatures at kitchen tap and wash hand basin, and both were delivering at roughly 50c.

 

The bath tap is delivering at roughly 41,42c, which indicates the bath tap being at fault.

 

I advised the resident to have this replaced to see if it makes a difference.

 

If it doesn't, I did briefly read the MI if the HIU while on site, and there is a way of adjusting temperatures and increasing.

 

On the HIU it does state that the hot water is being delivered at 51c.”

 

Just to note, if there had been a fault with the boiler, the whole of Garrison Heights would also have been affected.

 

Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

 

From: Beth Lancaster <Beth.La...@firstport.co.uk>
Sent: 13 February 2026 16:00
To: Vicky Hirani <Vicky....@firstport.co.uk>; Penny Venner <penny....@gmail.com>; Abbey Beyene <abbey....@yahoo.co.uk>
Cc: RTA HDD <rtahdd5759...@googlegroups.com>; Alan <alanve...@gmail.com>
Subject: Car Park Fire Alarm - Garrison Heights

 

Thank you both for taking the time to share your concerns, and I’m really sorry for the frustration these issues have caused. We fully appreciate how disruptive the outages have been for you, and we understand why you are seeking clarity and reassurance.

I know that the questions around the original configuration of the car park alarm, the boiler controls, and the wider system design have already been raised with Taylor Wimpey, and I appreciate how disheartening it can feel when problems reoccur.

As your managing agents, our role is to manage and maintain the development as it currently exists. This means we can address operational issues, arrange repairs, and ensure systems are running correctly, but we are not able to comment on, or alter, the original design or construction decisions made at the time the building was developed. Those elements sit outside our remit, and it wouldn’t be appropriate for us to speak on behalf of the developer.

What we can absolutely commit to is:

• continuing to investigate and resolve any faults as soon as they arise;
• pressing our contractors for clearer, more detailed information so you have greater visibility of what is causing each callout;
• putting in place practical steps within our control to prevent avoidable repeat issues; and
• escalating any emerging patterns of concern to the relevant parties when needed.

We genuinely do understand how important it is for residents to feel confident that the building’s systems are stable and that the risk of further outages is minimised. We’ll keep working proactively on everything within our responsibility to support that.

If you would like us to direct any further design‑related questions to the appropriate contact, we’re very happy to help facilitate that.

 

@Vicky Hirani would you please look into Penny’s specific query: “if the boiler was serviced in Nov 25 why did we have a problem with hot water temperatures in December?  As far as I am aware we've never been given the cause of this, despite asking.” Thank you.

 

Kind Regards

 

Beth Lancaster Associate Director, London

[Beth Lancaster]

Good afternoon

 

I understand where you are coming from and we have been regularly corresponding with the freeholder. I have a new main point of contact at Taylor Wimpey now and we are arranging a meeting to discuss the issues and bring him up to speed.

 

Kind Regards

 

Beth Lancaster Associate Director, London     E  beth.lan...@firstport.co.uk   Customer Services: Contact Us here or Call 0333 321 4080

 

 

 

hi Vicky 

 



Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

 

hi Vicky 

 



Vicky Hirani Property Manager
	E  vicky....@firstport.co.uk M 07719005541

Customer Services: Contact Us here or Call 0333 321 4080

[Penny Venner]

Hi Beth

Can I assume we will be updated at some point?

Please don't leave us in the dark re your discussions with Taylor Wimpey.

It's important to us as leaseholders that we are kept up to date by FP and, ideally also, by TW.

Thanks

Penny

[Beth Lancaster]

Good afternoon

 

We will be attending the meeting with the MP’s assistant when arranged alongside a representative from Taylor Wimpey. I have briefed Taylor Wimpey and provided a report and background information regarding the fire alarm/boiler issues.

[Penny Venner]

Many thanks for your efforts Beth.

Let's hope this meeting can be organised sooner rather than later.....over to you Dan/Simon.

Regards

Penny & Alan Venner