See attached.
David
From: spk...@optimum.net spk...@optimum.net [mailto:spk...@optimum.net]
Sent: Friday, December 26, 2025 12:30 PM
To: stoneh...@optonline.net
Subject: Statements
Hi Robin/David-
Could you please send me statements going back to May. I got hacked in May affecting my bank account plus my retirement funds at Ameriprise. It has taken me MONTHS to get things settled. I have been paying by check since May. I used to pay electronically (would like to go back to doing that with your help). I'm not aware of missing a payment but my current statement is showing that I owe 836.24 including two finance charges of $20 each. I have ALWAYS paid on time and feel these finance charges are just plain rude for someone who has been current with all her payments before May and the hacking. I would like to see those charges removed but need to see the statements going back to May. Presently, I only see the statements dated 12/10/25 and 1/10/26 on my computer.
Your help with this would be greatly appreciated!
Thank you,
Grace Oliver
C-6
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