More details needed about what is working and not working, why you think it is not working.
1. Have you verified control via the USB connection? Sends commands, query status?
2. Using any PC sound application, can you see noise from SDR audio line? Turning it on and off at minimum sand see a change? Connect an antenna and disconnect it, again, see noise change?
Many of us are using these successfully, they work quite well. I have 2 of them.