CRM Solution Architect | Remote | UST | Strong Sales, Marketing, and Customer Relations experience

[shruteesh IT]

Job Title: D 365 CRM Solution Architect  || Sales, Customer Relations, and Marketing

Location: Remote

 

Mandatory Areas

Must Have Skills – MS Dynamics CRM Consultant; functional consultant; however, must demonstrate strong product knowledge.

Skill 1 – Yrs of Exp – MS Dynamics CRM

Skill 2 – Yrs of Exp – Sales, Customer Relations, and Marketing

Required Skills:

10+ years in CRM/enterprise apps, 4+ years with Dynamics 365 CE. Define solution architecture across CE modules: Sales, Service, Marketing, Field Service, and/or Customer Insights.

Translate business requirements into detailed technical and functional designs, using standard features first and judicious use of customizations.

Lead fit-gap analysis, design workshops, and proofs-of-concept with business and technical stakeholders. Architect CE platform solutions, including entity models, workflows, security models, and user experience.

Design and oversee integrations with external systems using Azure services/ middleware.

Drive use of Power Platform tools (Power Apps, Power Automate, Power BI) to extend CRM capabilities.

Govern solution quality through design reviews, documentation, and alignment with Microsoft standards.

Informed on Microsoft releases, roadmap, and licensing models for D365 CE. Expectations on role - Technical consultation for active projects, contribute to presales and sales, RFP, contribute to build IPs for Practice, Integrate &approve UST Accelerators that work with Dynamics, build demos on AI features in CRM. Solid understanding of Power Platform, Dataverse, and plugin/custom workflow development.

Experience with Dynamics 365 Portals, Virtual Agents, and AI-driven tools.

Familiarity with Azure services for integration, authentication (AD/ADFS/OAuth), and application lifecycle.

Job Description

Experience Level: 14+ years (with 4+ years in Power Platform architecture)

Role Overview

We are seeking an experienced Power Platform Architect with strong expertise in Power Apps, Power Automate, Dataverse, and Microsoft Dynamics 365 (CE/CRM and/or F&O).

The ideal candidate will also have hands-on experience in designing and implementing Copilot and AI Builder-based solutions within the Power Platform ecosystem to drive intelligent business automation and data insights.

Key Responsibilities:

Architecture & Design: Define end-to-end solution architecture for Power Platform implementations integrated with D365 (CE/F&O/BC).

Design scalable Power Apps (Canvas, Model-driven, and Custom Pages) leveraging Dataverse and Azure Services. Architect Copilot-enabled solutions using AI Builder, Copilot Studio (formerly Power Virtual Agents), and Azure OpenAI integration.

Establish governance, security, and ALM (Application Lifecycle Management) best practices for Power Platform environments.

Integration & Development: Lead integration of Power Apps with Dynamics 365, SharePoint, Teams, Azure, and external systems via Power Automate and custom connectors.

Design and implement low-code extensions for D365 processes such as Sales, Customer Service, Field Service, or Finance. \

Enable Copilot experiences within Power Apps or D365 using natural language automation, prompt engineering, and custom Copilot plugins.

AI & Copilot Enablement

Leverage AI Builder, Azure AI services, and Copilot Studio to automate data extraction, recommendations, and conversational experiences.

Drive adoption of Copilot in D365 modules (e.g., Sales Insights, Customer Service Copilot, Finance Copilot). Collaborate with business stakeholders to identify AI/ML use cases within Power Platform. Governance & Best Practices: Define standards for solution architecture, environment strategy, and Power Platform Center of Excellence (CoE).

Ensure compliance with data security, privacy, and performance optimization guidelines.

Mentor and guide delivery teams on Power Platform development, deployment, and support.

Required Skills & Experience

Core Power Platform: Strong expertise in Power Apps (Canvas, Model-driven)

Thanks & Regards

 

Shruteesh Kumar A

Senior Recruitment Specialist

Email: shrutee...@stiorg.com | Web: www.stiorg.com

LinkedIn:  linkedin.com/in/shruteesh

100 Overlook Center, Suite 200 | Princeton, NJ 08540.