RRO 3.2.2 appcrash due to ntdll.dll

[Alex Steiner]

I am receiving this error today when I try to open RRO, it crashed immediately. I have uninstalled, rebooted and reinstalled, still nothing. Anyone have a clue why this would happen?

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Rgui.exe
  Application Version:    3.22.3517.0
  Application Timestamp:    55e786ba
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7601.19045
  Fault Module Timestamp:    56259295
  Exception Code:    c0000005
  Exception Offset:    0000000000039e5d
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    6aa4
  Additional Information 2:    6aa45dc75f59da5f5623d283480dc6ba
  Additional Information 3:    6aa4
  Additional Information 4:    6aa45dc75f59da5f5623d283480dc6ba

[Josée Martens]

Thank you for your report. Could you please provide a little more information?

• Did RRO 3.2.2 work properly before today? 
  
• How long ago did you start using RRO 3.2.2? 
  
• What Windows platform version are you working on?

It may be a Windows issue. I did find this site to have some potential clues. http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

Thanks,

Josée

[Alex Steiner]

Thanks,

RRO 3.2.2 did work yesterday morning.
Been using 3.2.2 for 3 months or so, before that older versions
Use R studio with it.
Windows 7 64 bit.

[Josée Martens]

It appears as if issues with this dll are common. Perhaps there was a recent update to your OS? I'm not sure we can solve it on our end as we cannot reproduce. Please keep us posted. 

[Alex Steiner]

It looks like similar issue to this bug

https://bugs.r-project.org/bugzilla3/show_bug.cgi?id=16515

Maybe its calling my 32bit dlls for some reason?

[Kevin Prybol]

I too am encountering this error. It happens regardless of whether I try to Open RRO via the GUI, terminal, or RStudio. We did have a somewhat recent system update that I held off on updating as long as I could for this very reason but ultimately per user group policy. 

Log Name:      Application

Source:        Application Error

Date:          1/7/2016 9:32:45 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      

Description:

Faulting application name: Rgui.exe, version: 3.22.3517.0, time stamp: 0x55e786ba

Faulting module name: ntdll.dll, version: 6.1.7601.23223, time stamp: 0x56098323

Exception code: 0xc0000005

Fault offset: 0x0000000000038a7d

Faulting process id: 0x2804

Faulting application start time: 0x01d149584591f354

Faulting application path: C:\Program Files\RRO\R-3.2.2\bin\x64\Rgui.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 842489fb-b54b-11e5-8e1f-cc3d821eccfa

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-01-07T14:32:45.000000000Z" />

    <EventRecordID>14149</EventRecordID>

    <Channel>Application</Channel>

    <Computer></Computer>

    <Security />

  </System>

  <EventData>

    <Data>Rgui.exe</Data>

    <Data>3.22.3517.0</Data>

    <Data>55e786ba</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23223</Data>

    <Data>56098323</Data>

    <Data>c0000005</Data>

    <Data>0000000000038a7d</Data>

    <Data>2804</Data>

    <Data>01d149584591f354</Data>

    <Data>C:\Program Files\RRO\R-3.2.2\bin\x64\Rgui.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>842489fb-b54b-11e5-8e1f-cc3d821eccfa</Data>

  </EventData>

</Event>

[Alex Steiner]

Sorry wrong email before,

Mine was solved due to a security patch

On Jan 7, 2016 10:02 AM, "Alex Steiner" <pst...@gmail.com> wrote:

Ok well its on me since you took me here

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[Kevin Prybol]

This is probably a longshot, but any chance you can be a bit more specific about which update fixed your issue?