Maya 2017 update 2 crashes straight on load

[Fabrice Altman]

Hi,

on very few machines, Maya 2017.20 crashes straight on load.

If I do Mayabatch.exe on the command line on that box, I do no get a crash.

In the GUI, Maya seems fine.

Only on the farm do I get this bellow. I checked for the "missing" Synclolor xmls and they do exist.

 >"C:\Program Files\Autodesk\Maya2017\bin\mayabatch.exe" -command "source \"//aka03/in_progress/AKA_ASSETS/100_RRender_V7/render_apps/scripts/kso_maya.mel\"; rrStartWrapper(\"//aka03/in_progress/AKA_ASSETS/100_RRender_V7/render_apps/scripts\", \" PyModPath: //aka03/in_progress/AKA_ASSETS/100_RRender_V7/render_apps/scripts, Renderer: arnold, SName: C:/RR_localdata/cachedscenes/projects_TALL_TREES/TEASER/2549217/WATERFALL/Houses_WaterFall_019_DG.ma, Db: //aka03.studioaka.local/projects/TALL_TREES/TEASER/04_CGI/04_SANDBOX/Daniel/Houses/, Layer: E_B_FOAM, Camera: camera_B_SH110, FDir: C:/RR_localdata/renderout/A/04_SANDBOX/Daniel/Houses/images , FNameNoVar: E_B_FOAM/E_B_FOAM. , FName: <Layer>/<Layer> , FPadding: 1, FExt: .exr, FrStart: 456, FrEnd: 458, FrStep: 1 , FrOffset: 0 , RenderDemo: True, Threads: 8, Verbose: 0, KSOMode: true, KSOPort: 7774, \") "

R 7| Error: The transforms path found in the configuration file does not exist: C:/RR_localdata/renderer_prefs/maya/win_x64/2017/prefs/synColorConfig.xml

R 8| Error: The SynColor package is not installed: C:\ProgramData\Autodesk\Synergy\SynColor\2017

R 9| Warning: Parameter was not found: input_space

R 10| Stack trace:

R 11| DependEngine.dll!TdataBlockDG::attrMemAddr

R 12| DependEngine.dll!TdataBlockDG::~TdataBlockDG

R 13| DependEngine.dll!TplugPtrSObj::operator>=

R 14| DependEngine.dll!TdbCache::~TdbCache

R 15| DependEngine.dll!Tplug::netDestroy

R 16| DependEngine.dll!TdependNode::~TdependNode

R 17| RenderModel.dll!TdnColorMgtGlobals::TdnColorMgtGlobals

R 18| MSVCR110.dll!__unDNameEx

R 19| MSVCR110.dll!__FrameUnwindFilter

R 20| MSVCR110.dll!_CxxThrowException

R 21| MSVCR110.dll!__FrameUnwindFilter

R 22| MSVCR110.dll!__CxxFrameHandler2

R 23| ntdll.dll!RtlDecodePointer

R 24| ntdll.dll!RtlUnwindEx

R 25| kernel32.dll!RtlUnwindEx

R 26| MSVCR110.dll!_SetThrowImageBase

R 27| MSVCR110.dll!__DestructExceptionObject

R 28| MSVCR110.dll!__DestructExceptionObject

R 29| MSVCR110.dll!__FrameUnwindFilter

R 30| MSVCR110.dll!__CxxFrameHandler2

R 31| ntdll.dll!RtlDecodePointer

R 32| ntdll.dll!RtlUnwindEx

R 33| ntdll.dll!RtlRaiseException

R 34| KERNELBASE.dll!RaiseException

R 35| MSVCR110.dll!_CxxThrowException

R 36| RenderModel.dll!TdnColorMgtGlobals::SetViewTransformName

R 37| RenderModel.dll!TdnColorMgtGlobals::SetTransformDefaults

R 38| RenderModel.dll!TdnColorMgtGlobals::Reset

R 39| RenderModel.dll!TdnColorMgtGlobals::TdnColorMgtGlobals

R 40| RenderModel.dll!TrenderInfo::TrenderInfo

R 41| RenderModel.dll!TrenderInfo::getRenderInfo

R 42| DataModel.dll!Tmodel::create

R 43| Shared.dll!Tscene::createDefault

R 44| Shared.dll!TglobalTranslator::newDefaultScene

R 45| Shared.dll!TglobalTranslator::initializeDefaultScene

R 46| mayabatch.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=

R 47| ExtensionLayer.dll!Tapplication::start

R 48| mayabatch.exe!TiteratorWrapperBidir<TscenePartitions::ConstIteratorDescriptor,TiteratorWrapper<TscenePartitions::ConstIteratorDescriptor> >::operator=

R 49| kernel32.dll!BaseThreadInitThunk

R 50|

R 51| >"C:\Program Files (x86)\rrService\lc64\rrCheckexitcode.exe" -1073741819 0 0 456

R 52| +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

R 53| +++++++++++++++++++++++++++01.24. 10:38.58 Render Executable done +++++++++++++++++++++++++++++++++++

R 54| ++++++++++++++++++++ Royal Render checks the return code of the executable ++++++++++++++++++++

R 55| ++++ Executable returned -1073741819 (0x c0000005) as exit code for frame 456.

R 56| Error: Renderer or plugin contains a bug. Crash was caused by a NULL pointer memory access.

R 57| ++++ Executable crashed

R 58| ++++++++++++++++++++++++++++++++++++++++++++ 7.0.18c+++++++++++++++++++++++++++++++++++++++++++++++++++

R 59| ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

0| ARMARI42-WIN7 rrClient console L 7.0.35 rrVer7.0.35

1| 10:38:58.29

2| Job ID: {SM7a}

3| ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

4|

5|

6|

7|

8| Current time:01.24 10:39.02

9|

10|

11| Total processing time: 00:00.14

12| Max memory usage: 0.21GB

13| Max CPU usage: 0.8cores 11% (of 8 cores)

C 0| ************************* LOCAL RENDER INFORMATION *************************

C 1| Total render files found: 0

C 2| Files successful copied: 0

C 3| Files broken/not copied: 0

C 4| Total render files found (main pass only): 0

C 5| List of files: (C=copied R=successfully read X=Exr cropped F=image verify failed V=rrViewer cache created)

C 6| ************************* CLIENT REPORTS DURING THIS RENDER *************************

C 7|

C 8| Error in this log file (99): error: the transforms path found in the configuration file does not exist: c:/rr_localdata/renderer_prefs/maya/win_x64/2017/prefs/syncolorconfig.xml

C 9| Error in this log file (100): error: the syncolor package is not installed: c:\programdata\autodesk\synergy\syncolor\2017

C 10| Error in this log file (148): error: renderer or plugin contains a bug. crash was caused by a null pointer memory access.

C 11|

C 12| Job crashed

C 13| 

[RR support, Schoenberger]

Hi

The difference between RR and a manual start is the folder for the
user/app preferences.
RR uses the local folder C:/RR_localdata/renderer_prefs/maya/win_x64/2017.
RR creates that folder and copies all content of the source folder
[RR]\render_apps\renderer_prefs\maya\win_x64\2017 into the local copy.
All other files are then generated by Maya.

I have checked the file synColorConfig.xml on our farm. In our case
the file was generated automatically. But the path in this file is
C:/Program Files/Autodesk/Maya2017/synColor and yours is
C:\ProgramData\Autodesk\Synergy\SynColor\2017.


Do you have a file synColorConfig.xml in the RR source folder?
If you have a synColorConfig.xml file in the source folder, please remove it.


No matter if this was the case, delete the folder
C:/RR_localdata/renderer_prefs/maya/win_x64/2017.
Then the prefs are re-generated from scratch.



regards,
Holger Schönberger

Please use the rrKnights Tavern or
our support system for new questions

[Fabrice Altman]

I have deleted C:/RR_localdata/renderer_prefs/maya/win_x64/2017.

The prefs were recreated automatically on launch but Maya still crashes the same way.

I attach 3 grabs of the different folders in question.

Cheers,

F.

[RR, Schoenberger]

I am sorry, but I do not have any further idea.

 

Does it still state the wrong path to synColor in the render log?

Please try to edit the local syncolorconfix.xml and change the path from

 

C:/ProgramData/Autodesk/Synergy/SynColor/2017

to
C:/Program Files/Autodesk/Maya2017/synColor

Or do you have some standalone installation of SynColor and the path is right?
But no matter if you have it, please try to change the folder

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern

or our support system for new questions.

 

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From: rrkn...@googlegroups.com [mailto:rrkn...@googlegroups.com] On Behalf Of Fabrice Altman
Sent: Tuesday, January 24, 2017 2:54 PM
To: Royal Render Knights Tavern
Subject: [rrKnights] Re: Maya 2017 update 2 crashes straight on load

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[Fabrice Altman]

Your answer made me look closer at the content of syncolorconfig.xml.

On a box that works, it includes this line : <TransformsHome dir="C:/Program Files/Autodesk/Maya2017/synColor" />

On a box that is crashing, this line is completely missing.

Maya now renders fine.

On the bad box, this xml was regenerated automatically yesterday by Maya, so it is still very mysterious why this line can sometimes be missing from this file.

Thanks for the help.

Cheers,

F.

 

[H.Schoenberger]

FYI, you can fix it for all clients by replacing a file:
www.royalrender.de/help8/Errors1.html