Modo > Error: render frozen

[Alberto Bertolin]

Hello everyone! I've been having huge issues with the new royal render (rrSubmit_Modo_7.0+), hoping for some help troubleshooting.  When I render anything, sooner or later the rendering will stop, and the error log reveals the following:

R 79| Error: Job frozen

R 80| CPU Usage: 1.0 Memory Usage: 15201 Processes: 4

R 81| PID:5293688 CPU:0.0 Mem: 3 Name:CMD.EXE

R 82| PID:5293680 CPU:0.0 Mem: 3 Name:CONHOST.EXE

R 83| PID:5293784 CPU:2.7 Mem:15189 Name:MODO_CL.EXE

R 84| PID:5293740 CPU:0.0 Mem: 6 Name:FOUNDRYCRASHHANDLER.EXE

R 85|

R 86| Error in this log file (76): error 87: the parameter is incorrect..

R 87| Error in this log file: error: job frozen

R 88| Abort because renderer froze

This happens at any time. Sometimes inside of 1 frame rendered, sometimes after 20 frames rendered. All attempts to restart do nothing. "clear error & enable job" does nothing. What is the likely culprit for these crashes? If modo render freezes, why doesn't RR restart it like backburner?

thanks for any advice,

-Alberto

[Alberto Bertolin]

Almost forgot to mention: Running modo 10.2v1, on a farm with 4 machines. Some with win 7 64bit, some with win 10 64bit.

[RR, Schoenberger]

Hi

 

There is a process running named FOUNDRYCRASHHANDLER.EXE.

 

Therefore I assume modo crashed and the crash handler opened.

I do not know this crash handler, but if it is like all other crash handlers, then it asks you to send some crash information to the vendor.

The crash handler waits until you press a button and RR waits until all processed are finished.  This is the issue.

 

RR then detects that the application is not doing anything any more for x minutes and terminates all processes.

After it has terminated the processes, it will start Modo again.

 

 

I would recommend to update Modo in case the specific crash was fixed.

Do you get crashes while working on the scene? If you do, please send the crash report that they can fix it.

 

 

I have loggged a ticket to check if the crash handler can be deactivated completely.

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern
or our support system for new questions.

 

---

From: rrkn...@googlegroups.com [mailto:rrkn...@googlegroups.com] On Behalf Of Alberto Bertolin
Sent: Tuesday, February 14, 2017 3:51 PM
To: Royal Render Knights Tavern
Subject: [rrKnights] Modo > Error: render frozen

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[Alberto Bertolin]

Holy cow I think that does explain everything. I will render the scene manually to see if it crashes to verify...

On Tue, Feb 14, 2017 at 9:20 AM, RR, Schoenberger <schoen...@royalrender.de> wrote:

Hi

 

There is a process running named FOUNDRYCRASHHANDLER.EXE.

 

Therefore I assume modo crashed and the crash handler opened.

I do not know this crash handler, but if it is like all other crash handlers, then it asks you to send some crash information to the vendor.

The crash handler waits until you press a button and RR waits until all processed are finished.  This is the issue.

 

RR then detects that the application is not doing anything any more for x minutes and terminates all processes.

After it has terminated the processes, it will start Modo again.

 

 

I would recommend to update Modo in case the specific crash was fixed.

Do you get crashes while working on the scene? If you do, please send the crash report that they can fix it.

 

 

I have loggged a ticket to check if the crash handler can be deactivated completely.

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern
or our support system for new questions.

 

---

From: rrkn...@googlegroups.com [mailto:rrknights@googlegroups.com] On Behalf Of Alberto Bertolin

Sent: Tuesday, February 14, 2017 3:51 PM
To: Royal Render Knights Tavern
Subject: [rrKnights] Modo > Error: render frozen

Hello everyone! I've been having huge issues with the new royal render (rrSubmit_Modo_7.0+), hoping for some help troubleshooting.  When I render anything, sooner or later the rendering will stop, and the error log reveals the following:

R 79| Error: Job frozen

R 80| CPU Usage: 1.0 Memory Usage: 15201 Processes: 4

R 81| PID:5293688 CPU:0.0 Mem: 3 Name:CMD.EXE

R 82| PID:5293680 CPU:0.0 Mem: 3 Name:CONHOST.EXE

R 83| PID:5293784 CPU:2.7 Mem:15189 Name:MODO_CL.EXE

R 84| PID:5293740 CPU:0.0 Mem: 6 Name:FOUNDRYCRASHHANDLER.EXE

R 85|

R 86| Error in this log file (76): error 87: the parameter is incorrect..

R 87| Error in this log file: error: job frozen

R 88| Abort because renderer froze

This happens at any time. Sometimes inside of 1 frame rendered, sometimes after 20 frames rendered. All attempts to restart do nothing. "clear error & enable job" does nothing. What is the likely culprit for these crashes? If modo render freezes, why doesn't RR restart it like backburner?

thanks for any advice,

-Alberto

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[Alberto Bertolin]

So I ran the job with the option to ignore freeze detection.  The good news is that jobs stay green now, but the bad news is that jobs are still hanging on the crash handler. The modo website was down yesterday. Does anyone know how to turn off the crash handler?  Im also concerned that this has never been a problem before. Why is it a problem now?

-Alberto

[RR support, Schoenberger]

Hi

> has never been a problem before. Why is it a problem now?

Some Modo feature in the scene you have never used before.


We got the flag to disable crash reports.
Please copy the file in this zip
www.RoyalRender.de/download/170216_modocrash.zip
into RR/render_apps/_scripts and its subfolder rr_original.

Holger Schönberger

Please use the rrKnights Tavern or
our support system for new questions

[Alberto Bertolin]

Hello Holger! Thank you again for the assistance.

To answer your first question, nothing we are doing uses any new modo features. We are going through two tests. Test 1 is a standard modo file with a standard sphere keyframed to move 150 keyframes. The second test is an older file that we previously rendered without a problem.

I unzipped and installed the files (3D08__Modo6_LayeredExr.cfg and 3D08__Modo6.cfg). I added both these files to the rr folder on our file server and also rr>render_apps>scripts and rr>render_apps>scripts>rr_original as per your instructions.

Did I install it right? I copy pasted into directories and ran the job as normaly. Did I need to restart? Did I need to re-install things?

Things seemed to go well at first, but soon I had another program frozen error. Also with a new failure too:

"Feb 16. 12:30.43| WRN {VZF } Job has low CPU usage since 20 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 220.0, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))"

Here are the last few lines of the error log on rr_control:

R272| Total processing time: 413130:52.43

R273|

R274|

R275| Total processing time: 00:44.20 (this KSO segment)

R276| Max memory usage: 14.01GB (this KSO segment)

R277| Max memory usage: 14.01GB (all KSO segments)

R278| Max CPU usage: 1.0cores 100% (of 1 cores) (last KSO segment)

R279| Max CPU usage: 1.0cores 100% (of 1 cores)

R280| ************************* CLIENT REPORTS DURING THIS RENDER *************************

R281| Job froze (low CPU usage since 40 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 186.8, current job usage 1.0, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

R282|

R283| Error: Job frozen

R284| CPU Usage: 1.0 Memory Usage: 14006 Processes: 4

R285| PID:1055628 CPU:0.0 Mem: 3 Name:CMD.EXE

R286| PID:1065356 CPU:0.0 Mem: 3 Name:CONHOST.EXE

R287| PID:1065484 CPU:103.5 Mem:13994 Name:MODO_CL.EXE

R288| PID:1058208 CPU:0.0 Mem: 6 Name:FOUNDRYCRASHHANDLER.EXE

R289| Job froze (low CPU usage since 44 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 188.0, current job usage 1.0, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

R290|

R291| Error: Job frozen

R292| CPU Usage: 1.0 Memory Usage: 13979 Processes: 1

R293| PID:1065484 CPU:99.0 Mem:13979 Name:MODO_CL.EXE

R294|

R295| Error in this log file: error: job frozenError in this log file: error: job frozen

R296| Abort because renderer froze

R297|

R298| 

And here are the last few lines of rrC-Watch:

Feb 16. 12:09.00| {VZF } KSO sendString reTCP ksoRenderFrame (361, 390, 1 )

Feb 16. 12:30.43| WRN {VZF } Job has low CPU usage since 20 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 220.0, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 16. 12:35.16| WRN {VZF } Job has low CPU usage since 25 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 178.0, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 16. 12:40.05| WRN {VZF } Job has low CPU usage since 30 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 210.0, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 16. 12:50.33| {VZF } Job froze (low CPU usage since 40 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 186.8, current job usage 1.0, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 16. 12:50.33| cCommand: Show process tree from rrUnknown (JobFrozen)

Feb 16. 12:50.33| Job Instances: 1

Feb 16. 12:50.33| ########## Job Instance 1 ################

Feb 16. 12:50.33| CPU Usage: 1.0 Memory Usage: 14006 Processes: 4

PID:1055628 CPU:0.0 Mem: 3 Name:CMD.EXE

PID:1065356 CPU:0.0 Mem: 3 Name:CONHOST.EXE

PID:1065484 CPU:103.5 Mem:13994 Name:MODO_CL.EXE

PID:1058208 CPU:0.0 Mem: 6 Name:FOUNDRYCRASHHANDLER.EXE

Feb 16. 12:50.33|

Feb 16. 12:52.30| List Processes (minCore=0.5% ( 0.0% total) minmem=500)

SYSTEM 24.8%( 0.1%) 1mb noDebugPriv

SVCHOST.EXE 1.6%( 0.0%) 105mb SYSTEM

WMIPRVSE.EXE 0.7%( 0.0%) 19mb SYSTEM

RRAUTOSTARTSERVICE.EXE 1.4%( 0.0%) 5mb System

RRCLIENTCONSOLE.EXE 67.2%( 0.3%) 227mb System

RRGPUINFO.EXE 30.9%( 0.1%) 7mb System

TASKMGR.EXE 53.0%( 0.2%) 24mb System

MODO_CL.EXE 6867.3%(26.8%) 13978mb System

Feb 16. 12:52.30| {VZF } cCommand: 'Abort - renderer frozen' (JobFrozen)

Feb 16. 12:52.30| {VZF } PID:1055628 CPU:0.0 Mem: 3 Name:CMD.EXE

Feb 16. 12:52.30| {VZF } Terminated process CMD.EXE

Feb 16. 12:52.30| {VZF } PID:1065356 CPU:0.0 Mem: 3 Name:CONHOST.EXE

Feb 16. 12:52.30| {VZF } Terminated process CONHOST.EXE

Feb 16. 12:52.30| {VZF } PID:1065484 CPU:103.5 Mem:13994 Name:MODO_CL.EXE

Feb 16. 12:52.32| {VZF } Terminated process MODO_CL.EXE

Feb 16. 12:52.32| {VZF } PID:1058208 CPU:0.0 Mem: 6 Name:FOUNDRYCRASHHANDLER.EXE

Feb 16. 12:52.32| {VZF } Terminated process FOUNDRYCRASHHANDLER.EXE

Feb 16. 12:52.37| {VZF } Job froze (low CPU usage since 44 minutes (12:08). Limit is set to 1.9 cores. Current system usage on one core: 188.0, current job usage 1.0, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 16. 12:52.37| cCommand: Show process tree from rrUnknown (JobFrozen)

Feb 16. 12:52.37| Job Instances: 1

Feb 16. 12:52.37| ########## Job Instance 1 ################

Feb 16. 12:52.37| CPU Usage: 1.0 Memory Usage: 13979 Processes: 1

PID:1065484 CPU:99.0 Mem:13979 Name:MODO_CL.EXE

Feb 16. 12:52.37|

Feb 16. 12:52.38| List Processes (minCore=0.5% ( 0.0% total) minmem=500)

SYSTEM 100.0%( 0.4%) 1mb noDebugPriv

RRCLIENTCONSOLE.EXE 1.5%( 0.0%) 227mb System

Feb 16. 12:52.38| {VZF } cCommand: 'Abort - renderer frozen' (JobFrozen)

Feb 16. 12:52.41| {VZF } Render task done.

Feb 16. 12:52.43| {VZF } Job was aborted; frozen: {VZF } frames_test_Feb2017|Modo|tFeb2017--|_testFeb2017

[RR, Schoenberger]

 

Sorry, my fault.

The folder is   RR/render_apps/_config/ and not scripts.

There are already files that you have to replace.

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern

or our support system for new questions.

 

---

From: rrkn...@googlegroups.com [mailto:rrkn...@googlegroups.com] On Behalf Of Alberto Bertolin
Sent: Thursday, February 16, 2017 8:27 PM

To: Royal Render Knights Tavern

Cc: Schoen...@royalrender.de
Subject: Re: [rrKnights] Re: Modo > Error: render frozen

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[Alberto Bertolin]

Holger,

thank you for the files! I replaced the existing files, but the problem persists. Below is the log for the most recent render attempt. I am very confused. Why was this not a problem before and it is now?  Does modo 10 work with rrv7? Can we downgrade so the farm can work again? Is that an option?

rrControl:

R 70| Current time:02.17 08:17.49

R 71|

R 72|

R 73| Total processing time: 00:40.25

R 74| Max memory usage: 17.22GB

R 75| Max CPU usage: 1.0cores 100% (of 1 cores)

R 76| ************************* CLIENT REPORTS DURING THIS RENDER *************************

R 77| Job froze (low CPU usage since 40 minutes (07:37). Limit is set to 1.9 cores. Current system usage on one core: 52.8, current job usage 1.0, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

R 78|

R 79| Error: Job frozen

R 80| CPU Usage: 1.0 Memory Usage: 16366 Processes: 3

R 81| PID:4527548 CPU:0.0 Mem: 3 Name:CMD.EXE

R 82| PID:4527564 CPU:0.0 Mem: 3 Name:CONHOST.EXE

R 83| PID:4527384 CPU:28.4 Mem:16360 Name:MODO_CL.EXE

R 84|

R 85| Error in this log file (76): error 87: the parameter is incorrect..

R 86| Error in this log file: error: job frozen

R 87| Abort because renderer froze

R 88|

R 89| 

rrC-Watch L:

Feb 17. 07:37.24| {XO8 } Job Received: {23N } frames_v3_zoom|Modo|_v4_zoomLogo_bundled_ARN0--4|jsc-ea-afs01 \ render_output \ Mars_Rotational_Animation \ Rotating_Mars_v4_zoomLogo_bundled_ARN02

Feb 17. 07:37.24| SetNewJobID {AAA } 0 for thread 0 clearRenderSettings

Feb 17. 07:37.24| SetNewJobID {23N } 16522662696535015680 for thread 0 startNewJob

Feb 17. 07:37.24| {23N } Render Scripts copy: 0 files, 0 KiB copied

Feb 17. 07:37.24| time - loadFileRenderApps (render cfg file load only): .032s

Feb 17. 07:37.24| {23N } Rendering Job 11740-12320,20

Feb 17. 07:37.24| {23N } Rendering to: \\jsc-ea-afs01\render_output\Mars_Rotational_Animation\frames_v3_zoom\Mars_Rotation_Beauty

Feb 17. 07:37.24| {23N } Using Text Codec 'UTF-8'

Feb 17. 07:37.24| {23N } KSO init

Feb 17. 07:37.24| {23N } Starting 1 Job instances... {23N } frames_v3_zoom|Modo|_v4_zoomLogo_bundled_ARN0--4|jsc-ea-afs01 \ render_output \ Mars_Rotational_Animation \ Rotating_Mars_v4_zoomLogo_bundled_ARN02

Feb 17. 07:37.25| {23N } KSO rendererStarted

Feb 17. 07:37.25| {23N } KSO gotNewFrames

Feb 17. 07:37.25| {23N } New frames for 'Keep Scene Open'

Feb 17. 07:37.29| {23N } KSO newLog_Running

Feb 17. 07:37.33| {23N } KSO sendCommands...

Feb 17. 07:37.33| {23N } KSO sendString reTCP ksoRenderFrame (11740, 12320, 20 )

Feb 17. 07:37.51| ******* Sending client status '{23N } Rendering Job' *******

Feb 17. 07:57.30| WRN {23N } Job has low CPU usage since 20 minutes (07:37). Limit is set to 1.9 cores. Current system usage on one core: 3.3, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 17. 08:00.09| DailyExecute: Clearing...C:\RR_localdata\cachedscenes\

Feb 17. 08:00.09| DailyExecute: LocalTextureFreeDriveSpace...

Feb 17. 08:00.09| DailyExecute: delete .txt logs in C:\RR_localdata\...

Feb 17. 08:00.22| Current Time: 02.17 08:00.22 Timezone -6:00 - Server Time: 02.17 08:00.22 Timezone: -6:00

Feb 17. 08:02.38| WRN {23N } Job has low CPU usage since 25 minutes (07:37). Limit is set to 1.9 cores. Current system usage on one core: 21.8, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 17. 08:07.35| WRN {23N } Job has low CPU usage since 30 minutes (07:37). Limit is set to 1.9 cores. Current system usage on one core: 4.4, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 17. 08:12.39| WRN {23N } Job has low CPU usage since 35 minutes (07:37). Limit is set to 1.9 cores. Current system usage on one core: 4.4, current job usage 100%, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 17. 08:17.35| {23N } Job froze (low CPU usage since 40 minutes (07:37). Limit is set to 1.9 cores. Current system usage on one core: 52.8, current job usage 1.0, max job usage 1.0. Abortminutes set to abortminutes+15min (+15 for app start and scene load, renderer never started))

Feb 17. 08:17.35| cCommand: Show process tree from rrUnknown (JobFrozen)

Feb 17. 08:17.35| Job Instances: 1

Feb 17. 08:17.35| ########## Job Instance 1 ################

Feb 17. 08:17.35| CPU Usage: 1.0 Memory Usage: 16366 Processes: 3

PID:4527548 CPU:0.0 Mem: 3 Name:CMD.EXE

PID:4527564 CPU:0.0 Mem: 3 Name:CONHOST.EXE

PID:4527384 CPU:28.4 Mem:16360 Name:MODO_CL.EXE

Feb 17. 08:17.35|

Feb 17. 08:17.43| List Processes (minCore=0.5% ( 0.0% total) minmem=500)

SYSTEM 0.7%( 0.0%) 1mb noDebugPriv

RRAUTOSTARTSERVICE.EXE 2.0%( 0.0%) 5mb System

RRCLIENTCONSOLE.EXE 69.5%( 0.3%) 227mb System

RRGPUINFO.EXE 3.0%( 0.0%) 7mb System

TASKMGR.EXE 6.0%( 0.0%) 28mb System

MODO_CL.EXE 1117.1%( 4.4%) 16808mb System

Feb 17. 08:17.43| {23N } cCommand: 'Abort - renderer frozen' (JobFrozen)

Feb 17. 08:17.43| {23N } PID:4527548 CPU:0.0 Mem: 3 Name:CMD.EXE

Feb 17. 08:17.43| {23N } Terminated process CMD.EXE

Feb 17. 08:17.43| {23N } PID:4527564 CPU:0.0 Mem: 3 Name:CONHOST.EXE

Feb 17. 08:17.43| {23N } Terminated process CONHOST.EXE

Feb 17. 08:17.43| {23N } PID:4527384 CPU:28.4 Mem:16360 Name:MODO_CL.EXE

Feb 17. 08:17.44| {23N } Terminated process MODO_CL.EXE

Feb 17. 08:17.48| {23N } Render task done.

Feb 17. 08:17.49| {23N } Job was aborted; frozen: {23N } frames_v3_zoom|Modo|_v4_zoomLogo_bundled_ARN0--4|jsc-ea-afs01 \ render_output \ Mars_Rotational_Animation \ Rotating_Mars_v4_zoomLogo_bundled_ARN02

On Thu, Feb 16, 2017 at 2:40 PM, RR, Schoenberger <schoen...@royalrender.de> wrote:

 

Sorry, my fault.

The folder is   RR/render_apps/_config/ and not scripts.

There are already files that you have to replace.

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern
or our support system for new questions.

 

---

From: rrkn...@googlegroups.com [mailto:rrknights@googlegroups.com] On Behalf Of Alberto Bertolin

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[RR, Schoenberger]

Hi

 

The only change is that we are now using the modo commandline renderer and before we have used the UI version that was available in old modo versions only. But the commandline version should actually be more stable.

 

You could try to change that if you are on windows. Open rrConfig, tab client config, select the client, tab render apps.

Change modo_cl.exe into modo.exe.

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern
or our support system for new questions.

 

---

From: rrkn...@googlegroups.com [mailto:rrkn...@googlegroups.com] On Behalf Of Alberto Bertolin
Sent: Friday, February 17, 2017 4:03 PM
To: rrKn...@googlegroups.com

To unsubscribe from this group and stop receiving emails from it, send an email to rrKnights+...@googlegroups.com.

[RR, Schoenberger]

PS: If you can send us the scene, we can try to repro the freeze on our farm and then send the foundry a ticket.

www.RoyalRender.de/upload_r.php

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern
or our support system for new questions.

 

From: rrkn...@googlegroups.com [mailto:rrkn...@googlegroups.com] On Behalf Of Alberto Bertolin
Sent: Friday, February 17, 2017 4:03 PM
To: rrKn...@googlegroups.com

To unsubscribe from this group and stop receiving emails from it, send an email to rrKnights+...@googlegroups.com.

[Alberto Bertolin]

Holger,

thanks! I am in the process fo removing sensitive data from the file and re-testing to make sure the error still occurs. Will upload files, data, logs and as much info as I can when all of this is complete. Thanks!

-Alberto

On Sat, Feb 18, 2017 at 6:00 AM, RR, Schoenberger <schoen...@royalrender.de> wrote:

PS: If you can send us the scene, we can try to repro the freeze on our farm and then send the foundry a ticket.

www.RoyalRender.de/upload_r.php

 

 

regards,
Holger Schönberger

 

Please use the rrKnights Tavern
or our support system for new questions.

 

[Alberto Bertolin]

Holger,

logs and scene file were uploaded. Thanks for the help, really need the farm back online! Let me know if there is anything missing that you need. The modo file, textures, and error logs should all be in the zip file uploaded.

cheers,

Alberto

[Alberto Bertolin]

Holger,

has there been any traction on this? Did you receive my files?

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[Alberto Bertolin]

Holger,

has there been any traction? Did you receive my files?

-Alberto

[RR support, Schoenberger]

Hi

We have been able to repro the freeze with that scene file, but not
with other scene files. But have not yet been able to investigate
what's different with that scene file.
But it is a Modo bug.

Holger Schönberger

Please use the rrKnights Tavern or

our support system for new questions





Quoting Alberto Bertolin <albertol...@gmail.com>:

>>>> ------------------------------
>>>> *From:* rrkn...@googlegroups.com [mailto:rrkn...@googlegroups.com] *On
>>>> Behalf Of *Alberto Bertolin
>>>> *Sent:* Friday, February 17, 2017 4:03 PM
>>>> *To:* rrKn...@googlegroups.com
>>>> *Subject:* Re: [rrKnights] Re: Modo > Error: render frozen

>>>>
>>>> Holger,
>>>> thank you for the files! I replaced the existing files, but the problem
>>>> persists. Below is the log for the most recent render attempt. I am very
>>>> confused. Why was this not a problem before and it is now? Does modo 10
>>>> work with rrv7? Can we downgrade so the farm can work again? Is that an
>>>> option?
>>>>

>>>> *rrControl:*

>>>>> ------------------------------
>>>>> *From:* rrkn...@googlegroups.com
>>>>> [mailto:rrkn...@googlegroups.com] *On
>>>>> Behalf Of *Alberto Bertolin
>>>>> *Sent:* Thursday, February 16, 2017 8:27 PM
>>>>> *To:* Royal Render Knights Tavern
>>>>> *Cc:* Schoen...@royalrender.de
>>>>> *Subject:* Re: [rrKnights] Re: Modo > Error: render frozen

>>>>>
>>>>> Hello Holger! Thank you again for the assistance.
>>>>>
>>>>> To answer your first question, nothing we are doing uses any new modo
>>>>> features. We are going through two tests. Test 1 is a standard modo file
>>>>> with a standard sphere keyframed to move 150 keyframes. The
>>>>> second test is
>>>>> an older file that we previously rendered without a problem.
>>>>>
>>>>> I unzipped and installed the files (3D08__Modo6_LayeredExr.cfg
>>>>> and 3D08__Modo6.cfg). I added both these files to the rr folder
>>>>> on our file
>>>>> server and also rr>render_apps>scripts and
>>>>> rr>render_apps>scripts>rr_original
>>>>> as per your instructions.
>>>>> Did I install it right? I copy pasted into directories and ran the job
>>>>> as normaly. Did I need to restart? Did I need to re-install things?
>>>>>
>>>>> Things seemed to go well at first, but soon I had another program
>>>>> frozen error. Also with a new failure too:
>>>>> "Feb 16. 12:30.43| WRN {VZF } Job has low CPU usage since 20 minutes
>>>>> (12:08). Limit is set to 1.9 cores. Current system usage on one core:
>>>>> 220.0, current job usage 100%, max job usage 1.0. Abortminutes set to
>>>>> abortminutes+15min (+15 for app start and scene load, renderer never
>>>>> started))"
>>>>>

>>>>> *Here are the last few lines of the error log on rr_control:*

>>>>> *And here are the last few lines of rrC-Watch:*

>>>>> an email to rrKnights+...@googlegroups.com.

>>>>> Visit this group at https://groups.google.com/group/rrKnights.
>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>
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>>>>> If you reply, the message is send to the user group which is sufficient.
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>>>>>
>>>>
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>>>> If you reply, the message is send to the user group which is sufficient.
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>>>>
>>>> --
>>>> If you reply, the message is send to the user group which is sufficient.
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>>>>
>>>
>>>
>>
>
> --
> If you reply, the message is send to the user group which is sufficient.
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[Alberto Bertolin]

Holger,
In an odd way... this is good news. The file was originally from modo 9. Does that help??

Sent from Betelgeuse.

> ---You received this message because you are subscribed to a topic in the Google Groups "Royal Render Knights Tavern" group.

[RR, Schoenberger]

I also noticed that the renderer is very slow on one or two of our machines.
The highest peak is about 20% CPU usage, which is strange.
It should not trigger the freeze detection as it is still high enough, but still something that could perhaps be optimized.

I have time after the presentation at Foundry Townhall today to investigate further.

regards,
Holger Schönberger

Please use the rrKnights Tavern
or our support system for new questions.

|> -----Original Message-----
|> From: rrkn...@googlegroups.com
|> [mailto:rrkn...@googlegroups.com] On Behalf Of Alberto Bertolin
|> Sent: Wednesday, March 01, 2017 12:00 AM
|> To: rrKn...@googlegroups.com
|> Subject: Re: [rrKnights] Re: Modo > Error: render frozen
|>
|> Holger,

[RR support, Schoenberger]

Ok, the scene is rendering on a different group of machines.
Could it be a memory issue as the scene takes more than 10GB of RAM?
(RAM usage is mostly geometry)

Note: 75% of the render time is actually the preprocessing of the
frame (Geo creation and GI if you use it). If you could reduce the
geo, the scene would render way faster.

[Alberto Bertolin]

Ummm it's a few spheres. I'm no expert in this space but it seems to me that two spheres with three 1k textures should not be hanging up. Graphic cards can handle 10x that amount in real time, and a blade with four processors and with 16 cores each can't? That doesn't sound right to me...

I guess the real question Holger, is: to the best of your knowledge is this a modo issue or a royal render issue?

Sent from Betelgeuse.

[RR support, Schoenberger]

> Ummm it's a few spheres.

It's way more than just a few spheres.
Note: It looks like some rendertime generated geometry (Like
displacement does).
If you open the scene in Modo and execute Render Current View, then
you see some stats at the right of the render view. Check the section
Memory, Geometry Cache.
On my test it has increased to 7 GB.

And the section Geometry/Polygons states 80 Mill polys in the end.

> I guess the real question Holger, is: to the best of your knowledge
> is this a modo issue or a royal render issue?

Royal Render does everything right.
It tells Modo what to render.

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[Alberto Bertolin]

Ok holger. Not sure the problem, but if it isn't rr, i need to look further into modo. Thank you for all your help and support.

Sent from Betelgeuse.