Resource Room Cell phone practices

[kelly....@state.mn.us]

What are other WFCs doing with regards to customers using their cell phone in the Resource Room/Lobby areas?  Looking to see what the best practice is.  What do you have posted?  What do you enforce? etc... Thanks.

[Sarah Rach-Sovich]

We have this sign up in the cubes. I thought it was a cute way to nicely say not to use cell phones. People don’t always follow it (imagine that! ;). If they are using their phone in the RR, I just ask them if they can please take the call in the back of the room (by our landline phones) or outside. We also had to post a sign in our entry way as people would stand there and talk – but that actually amplified the talking. It is a continual battle, but most people will comply if you just ask.

 

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[Robin H]

At Forest Lake and Cottage Grove, we have landlines in the carrels with the computers.  So people do talk on the phones. The phones are not for incoming calls. We really can't say they are not allowed to use the cell phone when there is a landline right there too. However, we do ask them to put cell phones on silent and sometimes need to remind people they are in a public place so they need to keep their voices down. Space wise this layout works - otherwise we would need more floor space to separate the phones and computers.

At Woodbury, landline phones are in carrels near the computers.  We have signage several places asking people not to use their cell phones. We do sometimes need to remind them they are in a public place or to silence their phone.

None of our Workforce Centers gets good cell phone reception - that that works out pretty well. We are co-located where people are applying for benefits so people need access to phones for resources and speaking with staff. Realistically job seekers need access to phones.  It is simply a matter of being respectful of everyone else too.

On Monday, May 2, 2016 at 9:36:49 AM UTC-5, kelly....@state.mn.us wrote:

[Terry L Limper]

Anoka County

Cell reception isn’t the best in our building and for the clients that do get service we only enforce it if they are disturbing others by being loud. We  have a created a sign directing them back to the phone room.

 

From: rr...@googlegroups.com [mailto:rr...@googlegroups.com] On Behalf Of kelly....@state.mn.us
Sent: Monday, May 02, 2016 9:37 AM
To: RRAF <rr...@googlegroups.com>
Subject: {RRAF} Resource Room Cell phone practices

 

What are other WFCs doing with regards to customers using their cell phone in the Resource Room/Lobby areas?  Looking to see what the best practice is.  What do you have posted?  What do you enforce? etc... Thanks.

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