Resource Room check-in procedure

[Alison Welin]

I am wondering how other WFC's handle their resource room/front desk check-in procedure. Do you have a check list or questionnaire that you hand to the customer to fill out and return to the front desk to then determine their needs or how to refer them. I feel that each person that stops in may get a different amount of information depending upon how busy it is here. It seems that we would be able to reach more clients for all programs if we let them fill out the questionnaire, since we don't always have the time to discus each program in detail. Any feedback is appreciated. Thank you.

[Snyder, Lisa (DEED)]

Alison, I know many WFCs use various types of questionnaires to help staff identify customers’ needs. Years ago I created this guide for RRACP, Module 3, Unit 1 training. If this doesn’t meet your needs, hopefully other staff will send you questionnaires they use.

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[Bonnie Vanecek]

Hi All,

Please find attached 3 handouts: “Employment Readiness Profile” & “Menu of Employment Services” and the “Workforce Center Guide Programs and Services.”

 

Hope these are of help to you.

 

Bonnie Vanecek

Customer Service Specialist

Red Wing Workforce Development, Inc. & Red Wing WorkForce Center

1606 West Third Street

Red Wing MN 55066

651.385.6402

 

From: rr...@googlegroups.com [mailto:rr...@googlegroups.com] On Behalf Of Alison Welin
Sent: Tuesday, September 27, 2016 1:45 PM
To: RRAF
Subject: {RRAF} Resource Room check-in procedure

 

I am wondering how other WFC's handle their resource room/front desk check-in procedure. Do you have a check list or questionnaire that you hand to the customer to fill out and return to the front desk to then determine their needs or how to refer them. I feel that each person that stops in may get a different amount of information depending upon how busy it is here. It seems that we would be able to reach more clients for all programs if we let them fill out the questionnaire, since we don't always have the time to discus each program in detail. Any feedback is appreciated. Thank you.

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[Snyder, Lisa (DEED)]

Awesome. Thanks, Bonnie!