Rendering Crashed using Redshift from Katana

[Caesarion Balthazar]

Hi, we just installed a new redshift on our computers

After we assigned to RR and try some test renders, we encountered some errors and crash

This is the error report

R  7| [INFO MAIN]: Launching Katana 4.0v1 batch... 

R  8| [INFO MAIN]: Crash handling is disabled. 

R  9| [INFO MAIN]: Attempting to acquire Render license... 

R 10|  

R 11| >"C:\Users\Artist\AppData\Local\Temp\rrbin64\lc64\rrCheckexitcode.exe" -1073741819 0 0 3  

R 12| ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 

R 13| ++  Sep 06. 12:58.15  Render executable closed    ++++++++++++++++++++++++++++++++++++++++++++++++++++ 

R 14| ++  Royal Render checks the return code of the executable or the OS    +++++++++++++++++++++++++++++++ 

R 15| ++  Executable returned -1073741819 (0xc0000005) as exit code for frame 3 (jobthread 0).    ++++++++++ 

R 16| ++  Error: Application or plugin contains a bug. (Crash was caused by a NULL pointer memory access).     

R 17| ++  => Executable crashed    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 

R 18| ++   8.2.40    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 

R 19| ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 

R 20|  +++++++++++++++++++++++++ All commandlines executed +++++++++++++++++++++++++++++++++++ 

R 21|  +++++ Aca05  rrClient  8.2.45    rrVer8.2.45       

R 22|  12:58:15.00 

R 23|  +++++  Job ID: {UY4f} 

R 24|  +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 

R 25|  

R 26|  

R 27|  

R 28|  

R 29| Current time:Sep 06. 12:58.16 

R 30| Total processing time: 00:00.04 h:m.s 

R 31| Max memory usage: 0.0GB (of 32GB installed, total system usage at same time: 5.3GB.   Sep 06. 12:58.13) 

R 32| . 

R 33| ************************* CLIENT REPORTS DURING THIS RENDER ************************* 

R 34|  

R 35| Error in this log file (196): ++  error: application or plugin contains a bug. (crash was caused by a null pointer memory access).     

R 36|  

R 37| Error: Job crashed 

R 38|  

R 39| 

Is it because of the license error or is there something that we missing?

Currently, we are using Redshift 3.0.54 and Katana 4.v01 in Windows 10

Thank you!

[RR, Schoenberger]

Hi

 

 

If your license environment variable was not set system-wide, you can edit the file \render_apps\_setenv\all\katana__inhouse.rrEnv

to set the license var.

 

 

It is definitely a  bug you should report to The Foundry.

Not being able to start the app at all is not good.

 

PS: Although it states that the internal crash handler is disabled, you might be able to get Windows to collect a crash dump.

Open rrWorkstationInstaller and enable the crash dump collection via the menu.

Then start a render, let it crash and take a look at the folder that rrWorkstationInstaller has created fort he crash dumps.

These files help The Foundry to find the exact crash location in their source files.

 

 

regards,
Holger Schönberger

 

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