Reroll to older RR Version?

Dimitri Marquette

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Apr 14, 2025, 3:56:08 AMApr 14

to Royal Render Knights Tavern

Hi there,

I upgraded my RR to 9.1.15, it seems that my current license will not allow me to do so, it was a bit unexpected since I was using 9.1.12 before, which was realeased after my 'support&maintenance' date and didn't have an issue :[

Can I roll back without worrying too much?

Best regards,

Dimitri

RR, Schoenberger

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Apr 14, 2025, 7:08:57 AMApr 14

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Hi

You can download an old installer and choose the option in the installer reinstall with keeping the config files.

The updater should have warned you about the license issue.

I will try to reproduce it.

> which was realeased after my 'support&maintenance' date and didn't have an issue :[

We grant a bit more time for updates than your support&maintenance expire date.

regards,
Holger Schönberger

Please use the rrKnights Tavern
or our support system for new questions.

Dimitri Marquette

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Apr 14, 2025, 9:01:55 AMApr 14

to Royal Render Knights Tavern

Hi Holger,

Thanks a lot for the reply! Worked like a charm, just a note: pythonSearchPaths.pth was resetted, I make a backup before so that's ok

Sorry for the disturb,

Best regards,

Dimitri

Soal GIVORD

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Apr 15, 2025, 7:58:27 AMApr 15

to Royal Render Knights Tavern

Hello,

What would be the cost of renewing suppport for our 32 licences for a year?

Best regards

Le lundi 14 avril 2025 à 13:08:57 UTC+2, RR, Schoenberger a écrit :

RR, Schoenberger

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Apr 15, 2025, 11:11:44 AMApr 15

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Hi

Support & Maintenance for 32 Clients costs 896$ per year.

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