rrClientwatch no icon

[Tom Durrant]

Hi,

I've finally moved over to the correct way of installing on windows machines using the workstation installer and background service mode. I've found that the rrClientwatch icon only shows up for the windows user who ran the workstation installer. 

I have at least 3 users set up on the machine: 

admin

user

royalrender

Alongside some machines that have additional users. 

This is because I want to limit admin access to most users so they do not install random applications. I then provide the login details to the royalrender user during the workstation installer. 

I usually install as admin, but if I do that and then log in as a user, the rrClientwatch icon doesn't show up in the corner of windows. I have checked the extra parts with the up arrow. 

This problem occurs when I have 2 "user" type users too. If user1 runs the workstation and then user2 logs in, it can't see the icon at all.

I feel like I must be doing something wrong. 

Cheers
Tom

[RR, Schoenberger]

Hi

 

rrClientWatch has a function that it cannot be started twice by the same user name.

But two different user are able to see rrClientWatch. That should work.

 

Please login with the user that does not show rrClientWatch.

The link to rrClientWatch is set in the Autostart folder.
You can open the folder If you open Windows Run with <WIN>-<R> and enter the location
shell:common startup

Is it located there?

 

What happens if you start rrClientWatch manually?
Either via the Windows menu or via RR\win__rrClientWatch.bat.

Does it show any error message?

Please open a terminal and execute

%RR_ROOT%\bin\win64\rrProcessLister.exe -test

Find RRCLIENTWATCH.EXE.
Does the next column after RRCLIENTWATCH.EXE show a user name for the process?

 

 

 

regards,
Holger Schönberger

Craftsman and Keeper of the Royal Render Flame

Please use the rrKnights Tavern
or our support system for new questions.