Eero External Ip Address Error
Andra Shotts
Hi all , got My eero 6 installed , new modem , installed the app on my phone it cand find eero router, so tried on my pad and it found it but says cand conect to the Internet, says external ip adress has a problem , thank in advance, talk talk no help
Today I was using my laptop and suddenly I got an error which said I wasn't connected to the internet.
- I have 3 eeros Pro 6's named "Living Room", "Hallway" and "Bedroom with a wired backhaul.
- The eero app. showed the network was on and all eeros where online, wired, and Wired data rate: 1Gbps (Good)
- I rebooted but got the same error.
- I checked the IP address on the laptop. It was something like 168.197.72.61 which is wrong. It should have been something like 192.168.4.x.
- My laptop was connected to "Hallway". So, I rebooted "Hallway", then my laptop but still got the same error.
- I tried renewing the DHCP lease on my laptop but got the same error.
- Finally, I picked up my laptop and walked into the living room. In less than a minute, it picked up a new address in the correct range (I think it was 192.168.4.47), the error went away and everything worked correctly again.
- Select settings form the eero app:
- Software Version v6.14.0-4275
- Gateway eero IP address: 192.168.4.1
- DHCP & NAT: Automatic
- DNS: Default
Was it 169.254.x.x? That's a self-assigned/link-local IP address if so, which can happen if a device is not able to obtain a lease via DHCP. I'd make sure the Hallway eero has a good ethernet connection, as well as possibly soft reset it.
Hi. I have had Full Fibre installed and set up today but it doesn't work as the eero app doesn't connect to the internet and shows external IP address error. I have been on the phone all day to talk talk, resetting, unplugging etc but still the same. I have plugged my laptop via ethernet direct to the ONT box but it says no internet connection. The BT engineer came back this afternoon as he was in the area and re tested the lines and said it is all working with no faults found as it is working going into the ONT box.
I have read similar posts mentioning the fault is to do with talk talk set up of the line but they are saying it's all showing as working their end, so they want to book a BT engineer again to test the lines for a 3rd time.
Spent days doing all the tedious troubleshooting with no solution, had a talk talk engineer come out yesterday morning who tried 3 seperate eeros and a talk talk hub all not connecting, but he didnt have a clue what the fault was either, contacted live chat who wanted me to do the same old steps that didnt work before even though the talk talk hub 2 didnt work still blame the eero. I have 3 lights on the ONT, reset the routers, left them off for 30 minutes, hard reset, tried different cables. Also had a problem when we first got set up and it took weeks to "go live" then last week, it just switched off at 4.15pm one day last week during the school holidays and left us offline since. Not great as everything is streaming services, so no tele, The engineer even said he thought it was something to do with some setting on the fibre profile on talk talks end but even when I said to the live chat agent, it was just completely ignored as the line was testing fine.... I tried bypassing the eero and plugging my ps5 into a brand new network cable and it still wouldnt connect. Im tearing my hair out, we have only had just over a month!
Unplugged the ONT and no joy, tried the other eero as well still comes up with the ip address error also tried plugging ethernet into the ps5 and it still says it couldn't get IP address, its timing out
It's actually showing on our system that an IP address has been issued. Not sure if you've tried this but could you switch the ONT off and leave it off for 30 minutes, then switch back on and retest. Please let us know how you get on
Chris
This forum is not a good place to judge how reliable an installation service or ongoing issues are. That is because you only hear of failures, not the far greater number of people who have had no issues at all. They never post on here, only the people with problems do. Hopefully, @Chris-TalkTalk will get this sorted for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
It must be a network issue. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
I have an Eero Wifi 5 wifi mesh system, which is a couple of years old, and a newly purchased 5g Home Broadband NR5103E router. I am trying to attach the wifi mesh to the Eero but I am failing. It previously worked fine with VM when the hub was placed in modem mode.
So I have been through the usual things, connected to the WAN port, flicked the option in the router app to turn the LAN port into a WAN port, enabled ip passthrough on the advanced options, tried turning DHCP off/on and when I setup the Eero is still saying it cannot connect to the Internet, as if its getting nothing from the router.
You don't need to convert the LAN port into a WAN port or disable DCHP on the NR5103E, just leave those on their default settings. You can however disable WIFI completely on the NR5103E once you have IP Passthrough working correctly if you wish.
This is all I had to do for IP Passthrough to work (although I did have to restart both the router and Deco units a few times after enabling IP Passthrough mode before the main Deco unit eventually picked up the external IP address, as on the first few attempts the main Deco unit was incorrectly picking up an internal IP address and wouldn't work, but a few restarts of both the router and units fixed that).
I had to set the LAN > WAN switch on the Three router app and then use LAN 1 for the Eero to work. Any other combination did not work, such as enabling IP Passthrough in advanced settings. I have repeated this a couple of times now and its definitely a combination of the LAN>WAN setting and using LAN 1.
Firstly, make sure that your mesh units are set to Router Mode (they usually have options for Access Point Mode (AP Mode) or Router Mode) and that the main mesh unit is plugged into the top Ethernet port on the NR5103E (I made a mistake on a previous post and said to use the bottom one but after physically checking my setup I can confirm its the top one haha my bad!).
Then check if the main mesh unit has picked up the external IP address, if its still got an internal IP address then restart both the router and mesh units, I had to do this a couple times before my main mesh unit picked up the external IP address.
Once passthrough is working and the main mesh unit is picking up the external IP address you can go ahead and disable WIFI on the NR5103E if you wish (but leave DHCP enabled as I couldn't access the admin portal after disabling it).
@crypt0ninja I will look at this tomorrow and check reason being is that I had it in bridge and was getting problems so took it off that so now wonder if they are arguing with each other so need to separate
I am experiencing identical issues. I have attempted utilising both the fixed MAC address and dynamic options when enabling IP passthrough. Additionally, I have disabled all firewall and DDoS settings, and set the APN to manual to guarantee that the PDP type connection is limited to IPv4. Despite being able to view the public WAN IP on my router I'm unable to visit websites, none of my attempts have been successful.
I'm not sure what else I can do to make this work. I'm feeling disappointed. At first, I bought this as a temporary fix until fibre was available. The contract is monthly and renewable, but I also appreciated the security benefit of having an internet connection without cables and a backup plan.
I just switched from Google Wifi to Eero Wifi. Some things have gotten out of whack during the switch, and it seems that port forwarding is the solution. However, I'm not sure which device(s) need port forwarding enabled in order to access my Channels DVR and HDHR tuners.
I use an HDHR via ethernet into one of the Eero nodes (not the main one). I use a WD My Cloud PR2100 as my NAS, which is connected via ethernet to an ethernet switch that is connected to the main Eero node.
It's an odd situation. I am trying to access DVR both away from home and at home. Neither are working for me at the moment. I have two TVs. On one, I can access the DVR but not the HDHR tuner. On the other, I can access the tuner, but not the DVR. On my iPhone, I can't access anything.
In doing this, I realized that my NAS and Apple TV-1 are not listed in the Eero app as a connected device. That is likely the issue (though, I'm not sure how the ATV-1 was able to play DVR recordings last night).
I will check on them tonight since I don't have access to the physical devices at the moment. I tried unplugging and plugging the ethernet back into the ATV-1, but I haven't done that for the NAS. I have a modem (not a modem/router combo) that connects to the main Eero node; so, I don't think it should be connected to a different router--though, there's always a chance. I appreciate your help. I will follow up later.
So after looking into the issue this weekend, it turns out that the main issue was caused by user error. The ethernet switch was not plugged into the Eero router. At home, everything is working just fine now.
However, I'm still unable to view Channels away from home. When I try to log into the DVR, I get a message that says "Remote access is enabled, but we can not reach your server. Please ensure that port 8089 has been properly forwarded from your router to the IP address of the computer you installed Channels DVR server on." Does this mean I need to enable port forwarding on my NAS? Thanks again.
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