Screen capture recorder freezes when I click 'stop'

[Christina Alliance]

Hey there, appreciate this app, it's been really useful over the past couple of years. Running into an issue now where when I click 'stop', it freezes and does not complete the recording or render it (if that's the correct term). It just hangs. I have to close the command prompt box in order to end the session completely. This, of course, means I also now don't have the recording.

I realize I was still using an old version, and so uninstalled and installed the latest. However, the same thing happens. I'm not an advanced user when it comes to this stuff, I'm not even intermediate. I'm what my mom calls an end-user, my guess that means total newb. So, I don't even know what to look for to even attempt to troubleshoot. Any thoughts or ideas you can share? Thanks in advance!

[Roger Pack]

What's the console output?  Is it creating mkv files now?

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