Amazon Prime Video How Does It Work
Josephine Heathershaw
I have been using a genuine apple lightning to HDMI adapter for years with amazon prime and now (since iphone upgrade to version 17.4.1) it won't play on the TV. The phone just stops playing the show as soon as it is plugged in to the adapter and sits there spinning it's wheels as though it is buffering.
To the OP and others posting here: Apple, may or may not, read these comments. As such, have each of you submitted your issue/request directly to Apple yet? If no, I suggest that you do here: Product Feedback - Apple
I have a RCA Roku tv and the Amazon prime app kept crashing just after 5 or 10 seconds of starting a movie. So I unplugged the tv and waited about 15 seconds and plugged back in. So far so good. Had not crashed yet.
If the issue persists after removing then reinstalling Prime Video and after trying the workaround solution in this thread, we recommend contacting the channel's customer support team to report the issue and get help.
I'm having the same issue with the Amazon Prime app. Pretty sure every single person who subscribes to Amazon is well aware of the fact that Roku doesn't develop the app. Also pretty sure that the fact it hasn't happened to you personally means absolutely nothing. Following the steps above (yes, including restarting the Roku device) doesn't fix it.
Note: When removing a channel, please make sure to restart your Roku device before adding the channel back again, specifically in that order to ensure the process is successful.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team in further investigating this problem. Kindly include the following information:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
5. How long has the issue been occurring?
It started happening to me recently. Sometimes if I open the app multiple times, it will finally work. I have a TCL Roku TV 7133X, model 65S423. Only happening with Prime Video. Everything else working well.
I just launched the Amazon Prime channel after PKinVA's post, and it's totally different looking, meaning the channel had a major update, so it may be glitchy for a bit till Amazon resolves all the glitches. I repeated the steps users had and didn't experience the crash, so my Roku Ultra device doesn't seem to be affected currently. I'm unsure if this will help you PKinVA, but it may be a cache problem with the new update conflicting with the old channel version on your TV. However, if it's on Amazon's end, there is little you can do until they resolve it, but there are temporary workarounds that you can do. These workarounds aren't very pretty, but at least you can watch that channel's content until this issue is resolved. Usually, these types of glitches are device-specific, meaning that even though the Prime video channel is not working on your TV right now, it's working on other streaming devices, including Roku devices.
Hopefully, this fixes the problem once you sign back in. If it doesn't, then Amazon needs to fix the problem on their end. If this issue continues, since this might be specific to your Roku TV, you need to contact Amazon and let them know you can't access Prime video.
Now here are the non-pretty workarounds if the above steps didn't work, and you probably won't like them, but it will get you watching Amazon again asap: If you have a Roku device, for the time being, you can try to connect that device to your TV and see if you can watch Amazon on that until this issue is resolved with your TV.
Another one of my very non-pretty suggestions (which Roku probably won't like) is to have a redundant backup streaming device to attach to your TV (that's not a Roku), so when channel glitches occur after major updates, you can temporarily switch to that other device, so you can continue watching the channel's contents until it's resolved on your Roku TV. It's not the best solution to have to attach a Roku or a non-Roku streaming device to a Roku TV, told you it wasn't pretty, and it can be expensive to have to buy yet another TV streaming device, but it's helpful in a pinch when a channel is glitching on one device, and you want to watch something on that channel now instead of waiting for the glitch to be resolved, which usually doesn't take all that long, but it's super annoying having to wait, I know.
I'm not implying switching to a different device permanently because all devices glitch at times, but just to have another device when this happens. Once the channel provider fixes the issue, you can then switch back. It is very unlikely that two different devices will have a channel glitch at the same time. For the time being, if Amazon keeps crashing and you don't have another streaming device, if you have a PC, you can attach that to the TV and watch your movie/show that way until this is resolved on Amazon's end. Or, if you have a tablet, you can mirror the screen to the TV. Again not a pretty workaround, but it's something you can do until Amazon resolves this.
I know these non-pretty workarounds aren't what you want to hear if the above steps didn't work, but at least you can do a temporary workaround so you can at least watch your movies/shows now. And once Amazon fixes this, you can then watch Amazon directly on your TV again, and soon you will be able to; you just have to be patient till it's patched.
My problem started last night when I had to change the bank account associated with our EU Seller Accounts (although the UK one stayed the same) due to the bank we were using no longer supporting disbursements from Amazon. As such I swapped Amazon from disbursing in Euro to this German bank account to Sterling in to our conventional UK account (which has been registered with Amazon for 15 odd years) while I found an alternative Euro account.
I have spent twelve hours today going back and forth with Seller Support but the advice has bordered on ridiculous so thought I would just reach out to see if anybody else in their Amazon career had experienced something similar and, if so, how was it sorted please?
My feeling is that you just have to wait it out for it to clear but at the same time ask the moderators @amazon_maya @amazon_winston etc if they can try and progress this for you. I feel that this type of incident may be beyond the scope of frontline SS unless you are really lucky.
Only thing I can add, is that trying to login as a customer today I tried two attempts to get a OTP. Both arrived about 5hrs later. In the end, because I had it setup, I used the Google Authenticator app. Seems there might be a glitch/delay in issuing OTPs.
I had this problem from 4pm yesterday, could not get code just message there is a problem, but this morning working fine, can you have 2 phone numbers for OTP verification, if yes how do you do this please
Yes
I had this exact issue last week, very annoying and worrying. I was logged into another computer at the time which was working fine, but my laptop when trying to log in had this very issue and I was worried that loggingh out on my other computer may prevent me from getting back in and would not be able to complete orders.
Sadly patience got the better of me and after around 8 hours of trying, I decided to contact SS to do a reset etc to take off 2 step verification and refresh. I caused myself more issues that the following morning it started working agin and then my 2 step request came through and I had to go through rather annoying re verification of the 2 step process including uploading ID etc.
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