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Gene Honnette

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Aug 1, 2024, 11:53:22 PM8/1/24

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Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?

My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!

Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?

As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.

The picture is fine, but Netflix has no audio -- this has been the case for many weeks. I normally watch Netflix via my FireStick, but the kids prefer to watch through FIOS. For other reasons, the ONT was restarted and the Quantum router replaced. Netflix continues to not have sound. Anyone have the same issue? Thanks!

Thanks. The issue is resolved. The other boxes worked fine. The STB was rebooted twice, no luck. Netflix was reset (settings, system information, info) then the STB was rebooted again. It worked after the last reboot. While rebooting, the rep was also talking to the enhanced television group, but said no changes in their side. Not sure what fixed it. I have to assume it was the Netflix reset followed by the reboot, although I did log into Netflix before the reboot and there was still no sound. That third reboot did the trick.

I have this same exact problem with Netflix on my Applet TV 2. Some movies play with sound and others have no sound at all (video plays as if on mute). There's no rhyme or reason to which movies have sound and which ones don't. This just started happening recently, too, so maybe it's the most recent 4.3 software update? I tried restarting the device and nothing changed. If you figure out a solution please post!

I just did a full restore of the Apple TV 2 and it looks like the no sound issues have been fixed! All movies that were giving me issues are now working. @cyberpillz try going to Settings->General->Reset->Restore and see if your sound problems are fixed. Let us know!

I tried turning off the Dolby but it did not work. As I was about to reset I notice the "restart" option (Settings>General). It took about 5 minutes for the restart process to complete. Both netflixs and hbogo are now working. Hope this helps out.

Even better answer at least in iOS 7 on the Apple TV or the latest update is to change Dolby from ON to AUTO. I discovered this last night while testing the on off option discovered auto also exists and it worked fine on my little pony under Netflix which was giving no sound with the video for the blind user.

Everything works fine as far as watching tv, dvd etc. using the surround system. However, whenever I launch Netflix or Hulu I can only get sound through my tv speakers. There is no way I can figure out how to add those on the input menu in either the receiver or tv software. All connections (tv, dvd, cable box) are made using hdmi.

If you are 100% sure that both the TV and receiver have ARC, and that you've connected your HDMI cable to the ARC connections on both devices, and your HDMI cable can support ARC (should, but double check the specs), then in theory it should work. But as @wuzzzer suggests, using an optical cable to carry the sound from the TV will achieve the same goal and save you some frustration.

I had a similar issue with my older Denon AVR-4311Ci. It was relegated to the bedroom and I got a new bedroom TV (LG CX OLED). Both say ARC - not really compatible. Ended up the Denon ARC was "old" spec. I bought a new model (2020 or 21? Yamaha - RX-V4A) receiver and all works great. Not as powerful as the Denon - but it is the bedroom.

I use ARC and the HDMI cables are the same unless you want 4k then a "upgrade" is needed. Each TV uses a selected HDMI port for ARC (my Sony is #2) and ARC must be commanded on in the menu. I use OTA on my TV and use the ARC for audio.

-audio-return-channel-and-earc-for-beginners/

High Definition Multimedia Interface (HDMI) allows the transmission of audio and video signal using one cable. If the audio output does not change automatically to the HDMI output, you need to manually switch the audio.

- Click Start, and then Control Panel. Select the Hardware and Sound category.
- Click Manage audio devices, listed under the heading Sound. In the window that opens, a number of devices may be listed under Playback.
- Among the listed devices, select the device described with HDMI or Digital Audio, and click Set Default. A green tick mark should show that this device is now the selected output device. Click OK to confirm and close the window.

I spent an hour with Netflix for the same problem. Youtube came in fine. New HP laptop with ughhhh win 10. Netflix sent me to the registry on a wild goose chase. Then they had me bring up default speakers - USB to HDMI connecting the Laptop to the TV. Sampling ws 48 kB, 16 bits. For those unfamiliar, D/A converter changes digital sound to analog sound. Higher sampling rates and more bits mean s better audio. Netflix wnted 96kB 24 bits - none of Netflix's business and overkill for a TV. Netflix didn't have a clue. After the session, Chrome said reinstall the widevinecdm. That screws up a lot. I reinstalled - everything's fine now.

My TV (KDL-50W829B) is set up to play through an external audio system, connected to the TV's optical output. Digital TV plays in stereo, PS3 plays in 5.1 surround (Dolby Digital) or stereo, Youtube plays in stereo (edit: no it doesn't, my mistake) - the TV and receiver appear to be set up correctly and compatible.

The problem is in the TV's Netflix app, where sound will play if the title has 5.1 surround audio, but NOT if it only has stereo audio. If I play a film with 5.1 sound (which works), and use the app's "audio and subtitles" menu to choose the stereo audio track, no sound plays. This is a problem for most TV programme streams, since they only have the stereo option.

The problem can be worked around by either setting the TV's digital audio output to "bitstream" instead of "auto", or by setting the sound output to "TV speakers" and letting the optical output act as a headphone output. Unfortunately, either workaround means 5.1 surround output is disabled.

It's rather inconvenient to have to switch audio settings depending on what's being watched. Do I have something set up wrong somewhere? Is my AV receiver somehow incompatible with the digital stereo audio output from Netflix, and if so what format would a replacement need to be compatible with? Or is the TV/app not passing audio to the optical output correctly?

This is beyond my level of knowledge im afraid. I cannot determine where the problem lies in - as it could be any of the three (Netflix, TV, AV Receiver). What I have done though, is escalate this thread to Sony Support in the hopes that their technical team can figure out where the issue is and advice accordingly.

AV receiver is a Yamaha RX-V361 (DD compatible), connected to the TV via optical cable. No sound field processing in place, used in "straight" mode (not that engaging them seems to make a difference to whether audio plays or not).

I tried Netflix support, but as with Sony's phone support I wasn't able to talk to anyone with enough expertise to get to a diagnosis. Both pointed the finger at my receiver but that could be a convenient "not our problem" excuse, and neither could tell me what I would need to look for in an alternative receiver that I don't have with my current one.

You have a weird/unique problem - Its normally the 5.1 where issues arise. But 2chan stereo, well..... Also, your problem is one that I hate, where multiple companies can blame each other and your left in the middle - However to be honest, Im going on the theory of the AV Receiver too....