Light Sketchup File

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Niklas Terki

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Aug 3, 2024, 10:34:37 AM8/3/24

to riterbbemi

Invisible lights create IMO an unrealistic atmosphere so I always only place lights where there is an actual light source like a window or luminaire. The light from a rectangular source would still reflect. Is the wall material too mirror-like?

Was sometimes happening.. before upgrading the PC.. Don't know what was the issue exactly but it seemed kind of random. Sometimes restarting PC was helping.. Working with only sKetchup and ENS turned on.. Without 2 different brawsers, autocad, PhotoShop, Word warking simultaneously, generally seemed better.

Because just judging by the info you've sent, I cannot see any GPU (graphics card) being utilized, which Enscape relies on. If you do have a dedicated card built into your machine that supports Enscape though, then you can also submit a feedback report manually please:

I'm now having issues as well. Never did before, but now whenever I try to add or edit a light source, it becomes unresponsive. Even checking for updates for Enscape (which says I'm up-to-date) causes freezing and "Not Responding". I haven't used Enscape for a number of months and I'm suspecting an update is causing these new issues? My model is purged, relatively small, and I've copy/pasted into a different SketchUp file to rule out any corruption.

As mentioned in this thread, please make sure to also submit a feedback report with logs. This way we can ideally either let you know directly what this is caused by, or file an issue accordingly to forward to our developers. Please gladly let me know once you've submitted said report so that I can have a look as well myself.

Could you please let me know through a direct message what e-mail you've used to submit the error log / report? Then I'm able to have a look myself as well, currently there are no reports tied to the e-mail used to log into this forum though so your cooperation is appreciated.

On top of that, what seemed to have helped others already in this specific case is a clean full reinstall of Enscape. So, simply uninstall any existing version of Enscape present on your machine still and then re-aquire and install Enscape 3.5.1.

"what seemed to have helped others already in this specific case is a clean full reinstall of Enscape. So, simply uninstall any existing version of Enscape present on your machine still and then re-aquire and install Enscape"

Unfortunately, crashes while placing lights is a bug our developers are aware of and have pinpointed as the result of Sketchup's API overwriting the geometry of our lighting options. Unfortunately, because this is Sketchup's native code, there isn't anything our developers can do on our side. We have alerted Trimble of this and are still awaiting feedback.

In the meantime, I recommend that if you encounter a Sketchup Bug Splat after this occurs, go ahead and submit it to Trimble with what you've described along with that you've reached out to us about this.

As a potential workaround, please only place lights in nested groups or components and not directly in the Sketchup viewport. If the light object is placed inside an existing object, it is more likely to avoid conflicts.

I was experiencing the same issue and discovered a workaround that allowed me to at least meet a deadline. I opened up a blank model in SketchUp 2023, created the lights I needed, and then copied and pasted it into my 2024 model. Once you have the lights in 2024, you can edit and duplicate them as needed. I am on Windows but I hope this works for you too. Also hope this gets resolved soon!

Per your suggestion, I opened a new file and created a group to place the light objects, and SketchUp kept crashing randomly. I tested all the escape light objects with the same result, and no bug splash was created.

Just for your information, if you still feel as if you may also experience crashes which might not be entirely related to just this issue here at hand, feel free to also please just submit a report to our support team which allows them to tell you right away what the exact problem is based on the submitted log files / machine information. Feel free to generally submit any ongoing problems this way in the future, especially of course if there might be something else causing you issues.

Push... None of these workarounds work for me with Sketchup 24 and the latest Enscape... Not even the workaround with the Sketchup checkbox "Fix problems automatically", switching to the Classic Engine, etc. It's despairing. Why isn't light placement additional in Enscape, just like assets? Then there would be no compatibility problems.

I have now installed Sketchup 22 and Enscape 3.5.6 again. There are no problems here. Sketchup 22 and Enscape 4 have exactly the same problem. So it's NOT the new graphics engine, but definitely Enscape 4.

I hope this bug is your top priority, because Enscape is completely useless for me, especially since I just ordered a Quest 3 to use with Enscape 4... I can put it in the corner for now, because with 3.5 Unfortunately the quality is not there.

I would also set the lights in SU22 and Enscape 3.5.6 and then copy them to SU24 with Enscape 4 but unfortunately it is also not possible to use two versions of Enscape on one operating system with different applications.

What I don't understand: Why do you say that Enscape 4 is compatible with SU24 if there is such an essential bug? It has now taken me more than 2 days to get everything back to the old state. The least I expect is for you to correct that Enscape 4 is NOT compatible with SU24 until the issue is resolved. At the moment it's just in the footnote under "Known Issues".

No offense is meant and I also understand that all software has to struggle with errors, but then it's better to wait until all core functions are available before releasing it. Please, dear Enscape team: We need a solution quickly, because your software is otherwise simply great.

and as far as direct contact with support is concerned: All well and good, but this is about a bug that a lot of people have. I think it makes sense that other affected people can also take part in this discussion and share news and workarounds that really work.

We are close to having this behavior resolved internally with the help of SketchUp themselves, and a fix for this should now be arriving the upcoming next Wednesday - Once that update has been released I will certainly notify everyone here in this Forum who still experiences this.

Please pardon that, the user himself set it to "Resolved" but I've reset the status accordingly. Of course it's also fine to talk about any ongoing problems here in the Forum, it's just that most of the time the first step is to ideally receive a report from that corresponding machine especially when it comes to a fresh problem, though it depends on the context of course.

Hi, agreed this issue is persistent and unresolved. I have ongoing and constant issues with placing all lights across all my models in Enscape 4. The workarounds suggested above do not work for me. Please resolve this issue urgently.