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Finnis Springer
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
Netflix, which earlier this year reluctantly agreed to pay interconnection fees to broadband providers, has suggested that Comcast is to blame because it's violating principles of Net neutrality, which are all about keeping the Internet free and open.
So it comes as little surprise that as people try to understand the Net neutrality debate that's taking shape in Washington, D.C., right now, they would confuse it with the public dispute between Netflix and Comcast over interconnection fees.
That debate comes to a head Thursday as the Federal Communications Commission holds an open meeting to consider a controversial proposal regarding its Net neutrality rules. Passions are running high: activists have organized a public protest to coincide with today's FCC meeting. (Update 8:55 a.m. PT: The FCC voted Thursday to allow public comment on that proposal.)
In this edition of Ask Maggie, I try to clarify why the Netflix-Comcast wrangle has nothing to do with Net neutrality. I also take a stab at explaining what Net neutrality is and why anyone is still arguing about it
I've read some of your stories on Net neutrality. And I've read stories from others about Net neutrality and I'm confused. Lots of people say that Comcast is already violating Net neutrality by slowing down Netflix traffic. I watch Netflix and I have noticed the video quality is getting worse, especially in the evenings.
What I'm confused about is that the FCC chairman and other people, like you, say this is not a Net neutrality issue. How is that possible? Isn't Netflix already in a slow lane? I am utterly confused.
The short answer to your question is that the dispute between Netflix and Comcast is not a Net neutrality issue because it does not have to do with how Comcast is treating Netflix's traffic once it's on the Comcast broadband network. Instead, it stems from a business dispute the two companies have over how Netflix is connecting to Comcast's network.
In a nutshell, Net neutrality is the principle that Internet service providers and governments should treat all Internet traffic the same. This means that Internet service providers should not block or slow down traffic on their local broadband networks based on individual users or the type of traffic those users are accessing or by the type of service that is sending the content.
The idea is to ensure that consumers can access any legal content they want, while also ensuring that companies using these broadband networks to reach their customers will not have their services interfered with by the companies that control the Internet connections into people's homes. Supporters of Net neutrality and even the federal appeals court that recently threw out the FCC's 2010 Open Internet rules on a legal technicality agree that broadband providers, especially in markets where there is little competition, may be tempted to block or degrade traffic for their own gain. Therefore, rules may be needed to ensure this doesn't happen.
The term "Net neutrality" was coined in 2003 by Columbia media law professor Tim Wu, who used it to explain how the concept of "common carriage" could be applied to the Internet. "Common carriage" is a centuries-old legal concept developed to ensure that the public retain access to fundamental services that use public rights of way. The national highway system and utilities such as water and electricity are regulated under this concept. The traditional telephone network is also regulated under the concept of common carriage.
In the context of the Internet, when people talk about the Internet being regulated as a common carrier or a utility, they're talking about making sure the infrastructure used to deliver Web pages, online video and audio streaming services, and all kinds of other Internet content get the same open access.
But significant disagreement remains over how these Net neutrality rules should be imposed and how strict they should be. For instance, Net neutrality supporters say they want the FCC to formally reclassify broadband as a Title II service under the 1996 Telecommunications Act, which they argue will allow the agency to apply common-carrier rules to the service and protect the Internet. Broadband providers say that reclassifying broadband services would stifle innovation and may not even be legal.
In terms of the strictness of the rules, Net neutrality supporters are concerned that without a common-carrier reclassification of broadband traffic, broadband providers would still be able to create priority services or fast lanes on their networks. They argue these fast lanes would necessarily mean slower access for all other services that don't pay for priority. And they believe it would serve as a barrier to entry for new competitors online, who may not be able to afford the added fee.
Broadband providers have not explicitly indicated that they'd develop these priority services. It could be argued, though, that providing such fast lanes of service could actually improve certain services, such as streaming audio and video, which are extremely sensitive to delay. In this case, consumers could very well benefit from services like Netflix or Amazon paying for priority lanes on congested broadband networks to deliver video traffic.
In any case, these are the issues currently being debated. And these are the issues that will be addressed in the FCC's proposal to rewrite its Open Internet rules, which are being opened for comment today.
What is not expected to be a part of the formal Open Internet rules is how broadband network operators connect to other networks. And that's the issue that you're really asking about regarding the Comcast-Netflix dispute.
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