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Kerrie Gingrich

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Aug 2, 2024, 6:03:02 AM8/2/24

to risadsuppdan

In your case, to get back into your Netflix account, simply visit this page and reset your password. Easy. Going forward, when you want to boot everyone else out of your account, you have a few options:

Do you have a tech question keeping you up at night? Tired of troubleshooting your Windows or Mac? Looking for advice on apps, browser extensions, or utilities to accomplish a particular task? Let us know! Tell us in the comments below or email [email protected].

Anyone found a solution by any chance? I've tried all of the same steps you tried and still getting the ATV-ui92 error on my 3rd gen Apple TV for over a month now while Netflix works just fine on other devices.

Its a ongoing issue , which our technical research team is already investigating, unfortunately we don't have a instant resolution for this as well as there is no specific ETA, right now we will be escalating this issue and you need not have to chat back to check the status of the escalation.

Reporting a problem notifies our teams to investigate the issue and work on resolving it as quickly as possible. There is no timeframe for it to be resolved. However once resolved you will be able to sign in to Netflix app on apple tv. You need not have to chat back to us for checking the status of the escalation.

Thanks for checking up on this. I'm glad to see that Netflix is aware of this issue already. I guess the best we can do for now is just wait for them to fix it. Really appreciate your initiative here!

Netflix logged me out while tv was off two nights ago. I tried all the steps Netflix gave me, changed passwords, reset apple tv (3rd generation). My account is also in the US but I also spend a lot of time in Mexico City. Nothing works. Netflix passed the ball to Apple and Apple has no answers. I'm pretty frustrated with this situation. The rest of the apps (Amazon Prime, Appletv, PBS, etc.) work just fine. I am certain it is something Netflix is doing, nothing to do with AppleTV.

Here is what I just got from Netflix on this: "But just to set your expectations, If you continue to experience this error after performing a full factory reset, Then there may be an unrecoverable issue with your device. If that is the case, Then the next step would be for you to reach out to your device manufacturer - Apple , for more assistance." Not very encouraging.