Regardless of which Apple TV show I am watching whether it be Tehran or Truth about 60 seconds after I press play the subtitles disappear. If I exit out of the shell or out of the Apple TV app and re-enter and press play again once again for about 60 seconds it will display the close captions. This does not necessarily matter in his show in which I understand the language, but it does matter when I watch Tehran. How do I fix this problem? It only happens in my Apple TV app.
Unfortunately, doesn't seem like this issue is getting any attention by Apple. I will add, the problem has most often occurred for me on my iPad Pro when I have tried to skip forward or back multiple times in the same episode. With Invasion, I paused multiple times to try and increase the screen brightness (a losing battle). After that start/stop/skip situation, the subtitles would completely crap out. Then I'd pause/rewind trying to get the subtitles back (selecting always on or recommended etc). Even force closing the app and restarting. The only solution was to give up and try another day. They *would be back on a follow up viewing.
The best advice is to disable and enable subtitles, which can partially work for up to a day. But still only partially, as you get subtitles sometimes and then they disappear. Switching between size and type of font sometimes works for a day, but still only partially. With a show like MacBeth, I need subtitles the whole show (because I was born in the 20th century). My biggest question is why? I thought streaming services had this figured out years ago. Maybe Apple needs to hire a tech company to explain to Apple how to fix this.
Same issue. Sony Bravia TV with Apple TV app. I enable regular English subtitles for all programs due to hearing issues. With the Invasion series, the English subtitles for English-speaking characters work consistently. But the Japanese to English translations for characters speaking Japanese disappear in the middle of dialogue. If I reset everything the Japanese translation subtitles come back, but only for a few moments. Very annoying.
I absolutely agree with EdDC! We are having the same issue and gave up watching Macbeth last night because of this issue. Previously, watching "For All Mankind" the subtitles/closed-captioning would disappear after about 30 seconds, but then if we paused the video and backed it up a bit (to catch that missed bit of dialog), the subtitles would come back and be fine for the rest of the episode. That's not the case with Macbeth; the subtitles go away and come back erratically. We're using an Amazon Fire Stick with the Apple TV app.
Same issue here. Subtiles drops after some minutes or so, and I have to change subtitles to other language and then back again. Very frustrating. My ATV+ app is installed on Nvdia Shield 2016 unit and updated to the newest version.
I've been having this issue for a while now on my TCL. Apple TV+ is too much of a resource hog for the built-in Roku, so I'm running it through my Fire Stick 4K. But same thing, works for a short while then nothing. Very frustrating for a show like Invasion, that seems to speaks every language there is. I've turned the captions from Off to Auto to English over and over, the result is always the same. I'm guessing, that those with Apple TV devices aren't having any issues.
I'm having the same issue. I've timed it multiple times, from the time I start video with subtitles until they disappear. It's about 50-60 seconds. If I exit the video (Foundation in this case) and go to Apple TV+ settings - Accessibility - Subtitles and captions, change the setting and go back to the video, they work and then disappear again after 50-60 seconds. I tried other shows, like Ted Lasso, and the same problem occurs. I'm using a Firestick with the Apple TV+ app in the 'man cave', both with the latest software updates. The Apple TV app on my Samsung TV doesn't have this problem, so thinking it might be the Firestick, I was going to purchase another Firestick, until I found this thread. Turned Firestick subtitles off and on, to no avail. Very frustrating.
It seems to me that the issue is more frequent when one pauses the video and turns it on again. But the frequency is hard to predict and thus recreate 1:1.. but happens multiple times while watching fx. Ted Lasso atm. Also DRM issues happens a couple of times. I have an ATV+ 3 month trial after buying new iphone. Sadly not going to prolong the trial if issue is not fixed by then. Otherwise nice service.
Dropped subtitles are especially irritating when watching Macbeth, where it helps to see the words visually. We go back and forth to settings and reset, trying different fonts and transparency level, but nothing works. We gave up on the show. I like subtitles for all shows, by the way, since I misunderstand words from time to time.
Ive got the same problem. After a few minutes the subtitles vanish, ive tried polish, english and hard of hearing subtitles - switching subtitles works only for a while and then the subs vanish again. (Suspicion and Afterparty)
I'm watching "Man In The High Castle" on Prime.
Sometimes everything is fine. Japanese dialog or text brings up the English translation in a subtitle box, and the same where there is German dialog or text, the English subtitles appear as they should.
During random episodes, when there are words on the screen, German subtitles will appear translating.
And then when there is Japanese dialog the translations come up in German subtitles.
And the of course when there is German dialog in the show, no subtitles appear at all.
Two weeks ago when I was watching "Upload" this would happen whenever there was any kind of text or signage on the screen, a German translation subtitle would appear.
I have gone through all the subtitle settings on both the Roku Ultra unit, as well in my Amazon Prime subtitle settings. Nothing is set to German anywhere.
When this German subtitle thing does happen, I've discovered that if I pause the show, switch on the CC for a moment, and then switch the CC off again, the German issue goes away and everything works as it should.
At this point, nothing I've watched on Netflix has caused this to happen.
I've asked on the Amazon community boards and they say try here.
For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
It still happens in random episodes of any show on Prime.
The only way that I've found to stop it, is at the start of an episode is to pause, go to subtitles and turn "OFF". Even though they are off.???
I had to do it with a couple of episodes of "The Boys" last night.
The same thing happened to me. I believe the way to fix it is press the pause button while watching a video. Using the arrow keys navigate to navigate up word twice and then move over to subtitles. Move over to where it says languages and that's where it was selected to Danish for me. Change it to be English and I think that may take care of your problem.
Since so many Roku owners are having this issue, and it only occurs when streaming Amazon on our Roku device, not any other streaming device, perhaps Roku support could contact Amazon support to get the solution instead of putting the Roku owners through the **bleep** that is Amazon support.
None of the suggestions above work for me. I paused the video, scrolled up to the settings, and checked my subtitles language. English was selected, but German was still displaying. I noticed that just above my choice of English was German, so the language above my choice was actually selected. I figured what happens if I choose the language BELOW my choice, which is Spanish? Well, I selected it and what do you know? The foreign language audio in my show was displaying English subtitles.
Nobunaga Concerto tells the story of a contemporary high school student who travels back in time and takes the place of the real Oda Nobunaga. Originally a manga by the same name, it was first adapted to an anime before it was turned into the live action television show and a feature length film with the cast from the television series. The TV episodes are what will be screened during this showcase.
The students providing the subtitles are: Chikashi Fendt, Jihun Kim, Taehyung Kim, Zachary Kotecki, Margarita Kulyapina, Jack Mitchell, Jordan Schindler, Jasvir Sodhi, Gabrielle Sweeney, Samuel Tarman, and Saiyuk Thao.
SubRip is a free software program for Microsoft Windows which extracts subtitles and their timings from various video formats to a text file. It is released under the GNU GPL.[9] Its subtitle format's file extension is .srt and is widely supported. Each .srt file is a human-readable file format where the subtitles are stored sequentially along with the timing information. Most subtitles distributed on the Internet are in this format.[10][11]
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