F-secure Spectrum

[Torie Crivello]

WhenI enter my credentials, it just kicks me back to this screen with a message "Incorrect login. Please try again." I've tried uninstalling and reinstalling the program but no improvement. Support just says "we are working diligently on the issue but have no timeframe for a fix"

Here is what to do.... Sign into your Spectrum account.. Add a New Person.. Click on Invite... Go to your email address and click on Create User in the email. Give the New User Administrator status. Sign out and Sign in under the New User account.... Uninstall Security Suite from your computer.. Download and install again.

I had the same issue yesterday. I downloaded the F-Secure removal tool at -secure.com/us-en/support/tools. After running it the installer still gave me the password prompt, but then I went to Spectrum's security suite site and deactivated the license for that computer. Then I re-ran the removal tool, activated a new license, and it installed with no issues. No password prompt box at all.

I cannot login to security suite to run a full scan i do have the icon on my tool bar, but it won't open to run a scan unless I put in a login user n password, I have tried my information, but it won't work. can anyone tell me what to do in this case

Same here. Just spoke to spectrum support did the uninstall/install dance. No go....they really don't seem to know. I also think a customer wide release explaining there is an issue should have been done. To leave customers unprotected is just wrong.

Also tried both solutions (uninstalling with uninstaller and reinstalling AND creating a new user) and neither worked. Creating a new user didn't help. Still getting the log in screen. It's a known issue with Spectrum. They are hoping to have it resolved in 72 hours, but this has been ongoing since last week for me. No email will be sent when you request to change the password, so the password can't be changed. Also, no log in or password was actually added; the security suite used to just open. Spectrum needs to fix it.

I chatted with Spectrum on Jan 11 about this issue. At that time I was told they know about the issue and are working on it. I chatted with them again a few days ago and was told they are still working on it. It is now January 27 and still not working. By the way, I am able to sign into my Spectrum account OK...just can't sign in again when asked to sign in again while trying to reinstall Security Suite. Come on Spectrum....get this issue fixed!!

has anyone found out why security suite isn't working??? I've been trying to login to it for weeks now and cant reset the password or anything but i am able to login to spectrum.net.. very frustrating.

As a Charter/Spectrum customer I have also been experiencing problems with Charter Security Suite, provided by F-Secure. The first problem I encountered on Jan 17, 2024. Security Suite showed a message stating subscription had expired. I contacted Charter tech support and was advised to uninstall using uninstall tool and reinstall. After uninstalling and rebooting, I reinstalled. A login message box appeared but did not recognize my charter password. I changed my password and attempted again. Same result. Did not recognize my password. I contacted Charter again and was informed they were working on the problem.

After no additional response from Charter, I contacted tech support again TWO WEEKS LATER. I was told they had not resolved my problem but would continue to look in to it. They would call me today and update. Almost 5 pm, still awaiting phone call.

I searched this problem and realized many people are having this problem, since the first week of January. I attempted some recommended solutions on the Charter thread from others posting this problem. Installing, re-installing, re-booting, no change. I deleted the computer listed on my license for Security Suite. Attempted to re-name computer and download Security Suite for a different name computer. The first page after clicking Download Security Suite allows me to type in a name for a computer, but will NOT allow me to select an operating system. The choice grays out and I cannot type in Windows. I never get to the actual download page.

I have had security suite on my charter account for over 20 years and I AM SO DISAPPOINTED. This is absolutely ridiculous to think my security software has some sort of BUG! This is a software problem and should have been resolved a month ago.

What is the solution????!!! I have been limiting time on my computer and turning it off. This is NOT a solution. If F-Secure cannot solve this problem, Charter needs to get a different security provider. I have been very impressed with F-Secure over the years, what is going on?

I just downloaded the F-Secure uninstallation tool from the F-Secure website (just search for it) Simply downloaded the security suite from spectrum afterwards and it worked this time. Didn't even have to restart or clear the cache. Hope this helps....

I found out yesterday that f secure is offered by spectrum WiFi service free of charge. My only concern is do they keep the product up to date with F secures product versions? Do we get the same updates and product upgrades as if I purchased the software directly from F secure. The only reason why I ask this is becaouse Comcast delayed the version of mcafee back when I used it.

Or, anyway, it is better to ask Spectrum (perhaps). At least, they are surely know what is the solution that their offered. And whether is it possible to 'share' this information from F-Secure side or not.

Such branded, customized or channeled solutions are quite often up-to-date with F-Secure current stable solution. However, there can be a delay with receiving most 'recent' version (with meanings major upgrade / change). Perhaps, matter of month / some months. But it does not reduce, basically, protection level of common fields (signatures-based and so).

Just an observation as an individual following quite a lot of tech news. There's a trend large governmental organizations and enterprises are very cautious with software upgrades commonly skipping software versions and in most notorious cases taking years to a decade to stage a migration. I would completely not be surprised if same phenomen was happening among ISP's. Actual software suppliers on the other hand tend to prefer frequent upgrades with small changelogs which may commonly result in balancing. It is something an end-user really needs to consider though when picking software supplier when there's choice between upstream and downstream resellers eg like on Android where Google sells phones with latest and greatest software versions although more expensive in general.

Many Federal agencies use radio frequency spectrum to perform vital operations. NTIA manages the Federal government's use of spectrum, ensuring that America's domestic and international spectrum needs are met while making efficient use of this limited resource. NTIA carries out this responsibility with assistance and advice from the Interdepartment Radio Advisory Committee and by:

The FCC is responsible for managing and licensing the electromagnetic spectrum for commercial users and for non-commercial users including: state, county and local governments. This includes public safety, commercial and non-commercial fixed and mobile wireless services, broadcast television and radio, satellite and other services. In licensing the spectrum, the Commission promotes efficient and reliable access to the spectrum for a variety of innovative uses as well as promotes public safety and emergency response.

The FCC collects regulatory fees and processing fees. Congress authorizes our authority to impose and collect such fees. Application processing fees are deposited in the U.S. Treasury and are not available to the FCC.

Section 1. Policy. It is the policy of the United States to use radiofrequency spectrum (spectrum) as efficiently and effectively as possible to help meet our economic, national security, science, safety, and other Federal mission goals now and in the future. To best achieve this policy, the Nation requires a balanced, forward-looking, flexible, and sustainable approach to spectrum management.

Sec. 2. Advancing the National Spectrum Strategy. Within 180 days of the date of this memorandum, and concurrent with development of the National Spectrum Strategy referred to in section 4 of this memorandum:

(a) Executive departments and agencies (agencies) shall report to the Secretary of Commerce (Secretary), working through the National Telecommunications and Information Administration (NTIA), on their anticipated future spectrum requirements for a time period and in a format specified by the Secretary. Additionally, agencies shall initiate a review of their current frequency assignments and quantification of their spectrum usage in accordance with guidance to be provided by the Secretary. Reporting of information under this section shall be subject to existing safeguards protecting classified, sensitive, and proprietary data. The Secretary may release publicly a summary of information provided by agencies, to the extent consistent with applicable law.

Sec. 3. Within 180 days of the date of this memorandum, and annually thereafter, the Secretary, working through the NTIA, and in coordination with the Office of Management and Budget (OMB), OSTP, and the Federal Communications Commission (FCC), shall submit to the President, through the Director of the National Economic Council and the Assistant to the President for National Security Affairs, a report (to be made public to the extent practicable and consistent with applicable law) on the status of existing efforts and planned near- to mid-term spectrum repurposing initiatives.

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