Canon Service Support Tool Sst Software V4.11 163
Inacayal Tanoesoedibjo
Emails and calls to Cannon technical support have not helped. After two rounds of the typical "reinstall...", they sent some patch, which did not help. This seems to be a known problem in user reports and the Cannon support staff, but no solutions.
It works until the next reboot. I keep the Services app pinned to my task bar with Name sorted in reverse order so I can quickly get to the WIA service. I have uninstalled/reinstalled with the latest drivers and software and nothing else works for me.
Is the scanner connected directly to a USB port on the laptop or motherboard? Since you have already investigated the software route, have you tried replacing the cable and testing on a different port?
Desktop, usb via hub. I don't see how it is hardware, since it works fine always after reboot for a day+, and then fails. I can try moving the connection after a failure, but hardware wouldn't give that symptom i don;t think.
Hi Guthrie. I see that you are getting a TWAIN driver error (80FF0001) when you try to use your imageFORMULA R40 and you have installed the patch we sent you. If you did not reach out to us after installing the patch, please call us at 1-800-652-2666, Monday - Friday 8:00 A.M. - 8:00 P.M. ET (excluding holidays). If you have already contacted us, we recommend that you check with your computer's manufacturer. We have seen that security programs may interfere with the TWAIN driver, so if you have any running, you can contact the company that makes that software. Thanks for your contributions to the community.
I would like to see some logging information from your tool, or some resolution of the actual error message. So far I have only gotten generic responses - Reinstall, try this patch, update, maybe it is hardware (which symptoms do not match), ...
I am having the same problem, however re-booting does not work for me. What did work for a few days was moving the usb cable to another usb port, but now that does not work. So my scanner is useless for now.
This solved my B203 on a MG5650. I had ignored previous messages about ink running out, as the quality was still good. I opened the cover, and then took out the powerlead when the cartridges were in the middle. I replaced the empty cartridges but the B203 message was still there. I thus opened the cover before switching on, and as soon as the heads moved, closed the cover and all is well and all cartridges are showing as full
Somewhat puzzled and disappointed there - I've followed that like in previous post (hppt://bit.ly/PrinterErrorB203), and all the entries are from people who could not solve the problem, other than by replacing the printer! Sounds like unless I'm very lucky, it's a dead one.
I do think it's something to do with print heads - I found that virtually all the tanks had no ink, though the printer properties was indicating part full - i think it had just warned me that one of them was low, but just replacing them hasn't resolved it.
Further to my previous answer 3 days ago on a MG5650 that the printer is now working, I have removed the B203 message, but now all the pages are blank. Ink is getting into the printhead as the cartridge levels are reducing. I have removed the printhead and cleaned it to flush out the ink, but the pages are still blank. Do I need a new printhead?. This is the 2nd canon in 3 years. I like the printer as it prints card. Can anyone recommend another brand around 80 that prints card and can use compatible ink
I managed to fix it! Opened and closed the lid at various times while it was initialising. On one of these the carriage went to the left while door was open and was checking each cart one by one and showed no red light. After that I did a nozzle check and it worked with no error! This is really stupid set of errors and is not a service adjustment it is a stupid software glitch! Shame on you Canon... put out a fix!
@riddochplace, Riddoch, Info. from 1st link below, Error B200 means the print head voltage or temperature is not normal. The Printhead could be defective, but first, try these solutions at links below. If still warrantied return for repair/replacement/refund, you can contact Cannon at the last link. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.
Hi, I have been getting B200 error reports on a Pixma MG7550 and in my case I believe the error is temperature related. I took my defective printer to my unheated office and let it stand without power whilst I went on holiday. Upon my return, I powered it up and it started working again. The printer used to be housed in a cabinet not far from the fireplace at home, so that would be my guess.
So I just want to post my solution finally after a while of trying some of the solutions on the internet and none worked for me. I simply could not throw my MG 7540 Pixma just like that. So to summarize it in short follow these steps and you may be as lucky as I have.
While the printer is off, open the front cover where the ink is. Now turn on the printer wait till the ink head starts moving a bit then just shut the cover back to normal. You should see canon logo now. Wait a minute or two and you should be back to normal menu. Now if you try to print anything the error might come again in which u repeat the steps above. Next go to settings/ maintenance settings / auto head allignment. And start the process let it finish and follow any instructions it may ask. Once done it will print a test page and tadaaaaa! it works. You can do a few more maintenance checks if you want to keep your printer in mint condition. Sounds simple yes but I just followed my gut feeling. And it worked. Hope it helps someone .
Thanks so Much! It took a couple of tries aligning before the B203 message went away. Every sheet printed has nothing on it, the pages are completely blank -but the error is finally gone. As soon as some ink appears on the page, it's fixed.
Thank you so much I cannot believe I found your post! Every other place I looked or asked said my printer was pretty much shot that I needed a new one. You ARE awesome!!! I haven't tried to print yet lol.... I was just so excited that things started to move on my printer and the light went off. I know it's going to work just fine. Thank you again....will keep you posted . Susan
I have exactly the same problem. My printer is approx. 2 years old (a Canon MG6650) and it worked perfectly. Yesterday, it printed two pages and as I wanted to print another one, I received the error code B203 "unspecific problem, please turn off the printer and let it check by the service center". There has never been a problem before, there were no strange sounds or anything extraordinary.
I have a specific doubt: this is caused by a self-destroying programme which was installed by the producer in order to boost the sale because buying a new product is less expansive than repairing it...
I have a MG6650 since 2y and it did exactly the same: was working well and perfectly printed a set of photos for Christmas and now I get a B203 error right after I start the printer. If I try the "trick" given above (start the printer with panel open, close it after a few seconds) I can access the GUI and swiftly move to maintenance menu. But once I start a check print or a head alignment , the process starts but when it is about to load paper the printer turns off (black screen, no led) and I cannot turn it on again. I have to unplug it >10min to start it again but same issue after that.
I had several HP and Canon in the past but they all lasted between 4 and 10 years. But now every generation is just worse than the previous one. Moreover the firmware is so bad that it does not even remotely report the possible cause of error and what hint to what should be fixed... this is most obviously PROGRAMMED OBSOLESCENCE!! I wil never buy Canon again, this is what they will get with their strategy.
I have an MG6650, which has worked perfectly for 2 1/2 years. Same issue as reported above halfway through printing a page. I tried the various tricks in the blogs above, but after trying the 'printer door open, then switch on' procedure, the screen went black and power off. Left it unplugged overnight, tried again this morning, no power at switch on, black screen, nothing. Looks like 'the end'!! So the trick hasn't worked in my case and in fact finished it off.
I've had my red MG7765 printer for 3 1/2 years and it looks great. Unfortunately, it was becoming increasingly clogged, despite doing cleans and deep cleans. Eventually it stopped working completely with error code B203. Here is how I got it working again, as new (Hint: You might want to read the last two bolded paragraphs first?):
"I am sorry to hear that your PIXMA MG7765 is having support code B203. Support Code B203 indicates that the carriage unit has encountered an internal fault and my recommendation to clear the error is to reset the printer.
5. After all the ink tanks have been removed from the holder, press and hold the Stop button for two seconds (or longer) until the print head carriage moves to the replacement position and then release the button.
7. Pull the Head Set Lever towards the front of the machine. You may find resistance when the bottom of the Head Set Lever hits the back of the front edge. The Head Set Lever will move forward as it slides above that front edge.
2. Hold the center tab of the replacement print head, with the front of the print head facing down (so you can see the back of the print head (green circuit board)), and ensure the two tabs on the front, bottom corners of the print head are inserted into the rails on either side of the print head holder.
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