vestail danyse lynlia

0 views

Skip to first unread message

Inacayal Tanoesoedibjo

unread,

Aug 2, 2024, 6:51:32 AM8/2/24

to rinmoriwind

When I watch netflix on apple tv 4k quality is usually low, grainy if you will. I use ethernet cable to connect. When I plug same cable to my Sony 4k smart tv and watch netflix directly on it, quality is awesome. Apple movies seem to work fine too. Only netflix contents seem

I am having similar problems with picture quality with my Apple 4K TV and Sony X900E. On my TV only two inputs can handle 4K input 2 & 3. You have to go into settings on the TV and activate the 4K feature. On my Sony, it's the Home key, scroll to the bottom settings, and find the adjustments for the inputs. There should be an option to activate 4k. Some Sony's use the word enhance. This fixed my Netflix picture quality issue. You may also want to experiment with toggling on/off the (match dynamic range) on the AppleTV. Good Luck.

I've got the new Disney+ app now it's here in the UK, been watching stuff on it fine. I noticed last night though I'm not getting 5.1 Dolby sound on anything I stream, despite the shows being available with it. There's no options so to speak, as it automatically transmits in the highest grade it can, or so it seems.

I had an online chat with their support yesterday, and it seems to be an issue with their app, not my hardware - other apps such as Amazon Prime and Netflix work perfectly on the same settings, giving me 5.1. Disney is only in stereo however.

Strangely enough, after deleting and reinstalling the app as they suggested, when streaming an episode of The Mandalorian, for the first second or two it was showing as in 5.1 on my home theatre, but then reverted to 2.0. The tech guy has reported this problem up a level, and acknowledged that it seems a widespread issue from a quick google search.

I have exactly the same problem. I have a denon AVR X2300W AV amp connected from my Sony tv audio using optical cable. I have a Sky Q box also connected via HDMI and prefer to use optical cable for tv apps including Disney + as the ARC HDMI connector can be confusing as connected units need to be switched on and off in order.

Anyway back to the problem Watching Disney through Sky Q gives me 5:1 but not Dolby vision or any other HDR output So to get the Dolby vision/HDR I watch it through the smart app. Unfortunately no Dolby 5:1 output.
Rakuten tv, Amazon Prime and Netflix do not have this issue whilst watching via the smart tv app.
The problem is not with my set up surely the fact that Netflix etc work fine proves this.
The issue has to be with the app.
Have You still got this issue as your post was some time ago?

I had an online chat with Disney+ tech a couple of weeks ago, tried all manner of things like uninstalling and reinstalling the app, restarting my tv and router....all of which i could have told them from the start would not work, and it didnt!

i also have this problem with the tv app sony just blames disney when i watch disney plus on my fire tv cube 2nd gen i get dolby vision and dolby atmos but i dont get dolby atmos on the tv app sony have told me they only support dolby atmos on netflix

Thanks for the tip. Tried it on mine, and it made no difference. Still no dolby 5.1 on the disney app on either DD or DD+. I still get dolby 5.1 on the netflix app however, no matter if its on DD or DD+.