heyi just broke my screen and im expecting a new phone in the mail but i dont want to loose all the stuff i had on my last iphone 5. i tried to back up the phone but itunes wont recognize my phone before i enter the password on my phone. the problem is i cant navigate through my phone because the screen is broken. HELP!!!
My phone screen was SMASHED! Home button didn't work, screen and digitizer broke, bad shape. But I used the keyboard to blindly enable iCloud backup, sign up for a 20GB backup plan ($0.99 per month currently), and then fully backup my iphone. Have patience, but it works and seems to replace it.
2. Hold down your home button until Siri beeps to life (or hold the top left button on the keyboard that looks like a square) and just say "Voiceover On". Siri should respond and tell you siri is now on.
5. Press the left and right arrow keys on the keyboard to navigate the various iphone apps. The iphone speaks whatever icon or text it's on. For example, you can scroll until you hear siri say "settings". If you have or can plug into another users iphone, this helps tremendously to visiualize what's going on.
It is not a hardware problem, it is a software issue. To all the genii out there saying this is otherwise, don't comment on what you don't know. If you can plug your lightning cord into the phone and into your mac and it recognizes the phone and is able to do the update of the phone than the data is accessible. The failure here is the failure of the software engineers to allow the phone to be remotely unlocked via the lightning cord. If you build an item that breaks regularly and you do not build in methods of access to workaround the frequently broken parts, then you are not very good at your job. And for the backup whingers, sorry all my picture were of grandma in a national park having her last wish granted and there was no cell service and no wifi - or the like.
And to all the "responsible people" who backed up your stuff before and avoided this problem, good for you, but you're really NOT helping by telling people after the fact that they should've backed it up. It's really discouraging to someone who's already in or close to despair over their lost memories. And, like me, even having backed up somewhat recently wouldn't have solved my problem of a broken touchscreen and a phone that forgot who or what it trusted. So please keep your unhelpful borderline self-righteous comments to yourself and try saying something encouraging or helpful instead. None of us are perfect and definitely none of our phones are either.
I spent a lot of time trying to figure this out (and going to different repair stores and getting diagnostics and getting advice from friends who work at the Apple Store) and NONE of them could come close to helping like jbuckner's advice. All that time and some money into making it happen, I feel like i could offer the service of helping do this for people (if they live in the LA area) for a small fee. But it would have to be pretty specific of having a broken touchscreen on an iPhone...
This guy deserves a medal! I've been holding onto an old phone for two months hoping and trying different ways to access it again. Dropped phone in water, screen nor longer functioned, couldn't hear anything but the computer was able to recognize it when plugged in. I needed to get past "trust this computer" somehow even though I could not see or hear anything from my phone. I managed to plug in the screen from my replacement phone and was able to see but the touch aspects did not work, only the home button. Thanks to the jbuckner's suggestion for the external keyboard and the guide on how use it I was able to guide myself through the phone/applications and retrieve pictures and messages I was dreading to lose. For two months I couldn't find a solution till I came across this and managed to pull it off in 2 days!! Thank you so much!!
Just wanted personally thank you for saving my day and helping me get my pictures backed up!!!!! I actually went to Best Buy and bought the Apple Camera Connector Kit (lightening to USB) to use with my full sized wireless keyboard that I normally use on my PC. Technically this dongle is only supposed to work with the iPAD, but it DID WORK with my iPhone 6 because the Logitech Wireless Keyboard is powered by it's own batteries!!! You could also use a wired USB full size PC keyboard to do the same thing, as long as it's using a powered USB hub, because the iPhone doesnt have enough power to run a full sized keyboard. The iPhone kept saying "unsupported device", but just ignore that because the key strokes I needed worked anyways!! Escape key works to navigate backwards through the menu, directional arrow keys work to cycle through items on screen, letters and numbers seem to work for typing. So on a PC keyboard, it's Control-Alt-Space to click on the selected item on the iPhone. I think ESC can be used to navigate backwards through the menu system as well. Another helpful hint, I was able to get my back light to come on by manually putting a little bit of pressure on the ribbon where it connects to the logic board, enough to see what I was doing anyways. My touch screen never worked though, so it was up to SIRI and using a keyboard! One caveat is that this method will not allow you to sync with iTunes because you can only have one thing plugged into the lightening connector at one time, so you can never click "Trust this Computer". iCloud is your best bet unless you can get a blue tooth keyboard to work.
I have a broken and blank screen. Siri is not operable and when I plug into iTunes to sync the prompt on the screen says "To allow access please respond on your iPhone." I have never changed my 4 digit code on my iPhone. What can I do?
That's only a 'failure' if security means nothing to you. If you backed up your phone on a regular basis, which Apple has made brain dead simple with iCloud backups, you wouldn't have a problem to begin with, other than being careless and breaking your phone, of course.
It took me two days two figure out and I stumbled on your comment. Thanks for that tip. Like you said, nobody mentioned the holding up and down arrows at the same time to turn on and off the apps. Thanks!
Also for your step 3, if the home button is not working either, you can plug in apple headphones (or I believe any headphones with play/pause controls) and hold the play/pause button to activate Siri.
A huge thank you to both jbuckner85 and kuris for their helpful comments. I followed jbuckner85's instructions to get the phone all set up to back up to the cloud, and kuris' instructions to also add a bluetooth keyboard so that I could sync with iTunes via a USB cable. I was able to save all of the important data on my daughter's smashed phone, which is a tremendous relief.
Thank you for mentioning the Camera Connection Kit because I already had one of those. What was surprising was I was able to use a regular (non-powered) usb keyboard (Dell model number SK-8165) from an old computer. It only worked after I turned Voiceover on using Siri, as mentioned earlier, and my iPhone 5 battery was fully charged (or even around 70%). I just plugged the keyboard into the camera connection kit, and the camera connection kit into the lighting port on the iPhone 5. I was able to turn on iCloud and backup my data. I'm so grateful!
At iParts4u we are always looking to help our customers with their repair experience, so with that in mind, we have written up this post to assist our customers on how to best identify their iPhone LCD screen manufacturer and deal with swapping over serial data to your new screen.
The important information here is the screen serial number as this number will identify your iPhone screen manufacture. The first 3 digits of the serial number could either be a mixture of numbers and letters or just letters and this will indicate the manufacturer. Please see below a list of the first 3 digits to see which manufacturer they represent:
Once you have identified the screen you can then order the correct screen to match the manufacturer of your original screen. This is important as this will help guarantee details such as the colour consistency of your new screen compared to your original screen. This will also help ensure there are no compatibility issues between the new screen and your device, to help avoid touch issues commonly found after premium screen replacements with mismatched serial numbers.
This information is here to assist customers in doing their own professional iPhone screen repair or other fixes. This process is only needed if you are buying a premium grade screen part. If you are looking to buy either a budget, high quality or iP9 screen you will not be able to transfer serial data; this is because these LCD assemblies do not have an EEPROM chip capable of holding serial data.
This information should only be used for information purposes. By following this guide we will not be held liable should you damage your device or screen in the process. We hope that you find this guide useful.
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