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[Kristee Summerford]

I am trying to just update my credit card expiry date. It will only let me remove my credit card and re-add it with the new expiry date. BUT!!! It won't allow me to remove the credit card because my Netflix subscription is billed through iTunes. When I go to Netflix to try and remove the payment method, it says must update the billing info in iTunes. And around and around we go! No solution.

Maybe you have stopped using a specific payment method, or you changed credit cards. It can be super annoying and, more importantly, risky to have several payment methods on your account. You can easily remove expired payment methods from your Netflix account by following our guide.

Netflix is a paid streaming video-on-demand service based in the United States. It is also available worldwide in several languages, and mainly distributes original, purchased movies and television series from a variety of genres.

With over 260 million paid customers across 190+ countries as of January 2024, Netflix is the most popular video-on-demand streaming media service. It was launched on January 16, 2007, almost ten years after Netflix, Inc. started its groundbreaking DVD-by-mail movie rental service.

Security in today's digital environment must keep as little personal data as possible online. Your Netflix account is also affected by this. Although it can be convenient to have several payment options accessible, there may be security hazards involved. Unauthorized password sharing is potentially costing Netflix more than $600 million a month, or more than $7.3 billion a year.

You can reduce the potential risk of a data leak by eliminating any payment methods that aren't being used on your Netflix account. You can feel more at ease and have a more secure streaming experience because there are fewer payment methods saved and hence less sensitive information in danger.

Your payment details are not under Netflix's control if you originally registered for the service through a third-party platform like iTunes, Google Play, or your mobile provider. In this scenario, you will have to go straight to the site where you signed up and amend your billing information.

You must always have at least one active payment method on file to access Netflix. By doing this, service outages or missing payments are prevented, and continuous service is guaranteed. This means that you cannot just remove your default payment method without first setting up a backup payment option.

You have to delete your Netflix account to change the billing currency. Restart your membership in the destination country when your previous account expires and you've relocated. Next, go to Account > Membership & Billing > Manage payment info > Add Payment Method and add your updated payment method.

It will be easier for you to update your Netflix payment method if you are aware of these limitations mentioned above. Verify your billing statements or get in touch with Netflix help if you're not sure which platform you signed up on.

Recall that while you can add a new payment method to your Netflix account that is directly controlled before deleting the previous default one, you must update your payment information for third-party billing through the relevant platform.

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Netflix does not allow you to remove your card information from the account. A hacker can hijack your account and replace contact details with theirs. Then they can subscribe to Netflix and enjoy all at your cost. This is not hypothetical. It happened to me and may be waiting to happen to you. Have you have faced a similar situation? Please click "Insightful" icon. When there are more people, at least Netflix will hear and secure our information properly.

I had a old free trial Netflix account that I was not using for a long time. Unfortunately, when I was on travel, a hacker subscribed to a premium service from my account. There were a couple of emails from Netflix on phone and email updates but the damage was already done. I could only get partial information such as

Then I had to talk to Netflix customer support for hours to reclaim my own account. If hackers were subjected to such long duration conversations to achieve their goals then I sincerely feel they would not hack.

Despite causing financial harm, Netflix chose to hide the details of this hacker. With no action taken against hackers, they are indirectly motivated by Netflix to scout around and look for more people without any penalty.

1. Netflix does not securely handle your card transactions: Netflix did not validate through OTP or CVC during the transaction. They cannot secure your card at least they need not save your card information for hackers to prey on.
2. Remove your credit card from the account: I contacted customer care and after a long conversation, they removed credit card from my account. So, removing your card is hidden but doable.
3. Provide a expendable credit card: I know credit card companies handle fraud complaints but that is another prolonged journey. But they also cancel your credit cards and try to issue a new one. Indirectly this is a denial of service in security terms. You cannot use your card for a week or 10 days. So, make sure you provide a credit card that you are not depending for your daily transactions.

Ideally, we do not need to share credit card information to Netflix for free trials. They can send renewal message and if not interested subscription can be suspended on due date. Unless FTC or others intervene, this will not happen.

Called Virgin Media again, second line support checked with customer services that they have not sent me such an email. I explained if that is the case, then how come Netflix have started charging me and have notification that partner payment has ended - ?

Thanks Martin, I received the re-activation email, actioned successfully. i also got confirmation from Netflix that the payment is from VM again. So issue is now resolved, just waiting for Netflix to refund the 10.99 they took as payment on the day it was cancelled.

Hi Scott68,

Thanks for your update - it's great to hear you've received the email and been able to re-activate your Netflix account. If you do need anything else, please feel free to reach out and we'll be more than happy to assist.

Thanks,

The exact same thing has happened to me. I contacted VM a couple of days ago and I was promised it would be sorted. I have now had a payment taken from my credit card by Netflix and my billing is still showing as via my credit card on my Netflix account.
Please help.

Welcome to our community forums and sorry to hear you are experiencing the same issues with Netflix. We can understand the frustration caused and want to best help. Since posting have you received an activation email from our team? Also are you able to see an activation button in your my VM account? -virgin-media

Our analysis has shown that this email is crafted by scammers who aim to trick recipients into divulging personal information. Such fraudulent emails fall into the category of phishing attempts, and it is imperative that recipients exercise caution and refrain from engaging with them.

This phishing email adopts a deceptive tone, claiming to be from Netflix and asserting that the recipient's membership has expired. It attempts to lure the recipient into action by offering a supposed 90-day extension as part of a loyalty program.

In order to proceed with the extension, the email instructs the recipient to click on a provided link and insert their credit card details for the alleged validation of their Netflix ID. The email assures that no amount will be withdrawn. However, it is important to note that this is a classic phishing attempt.

During our examination, the website (that gets opened after clicking the "Extend for Free" button) promoted via this phishing email was down. However, there is a high chance that scammers behind this email aim to extract personal information like login credentials and (or) credit card details from unsuspecting recipients.

With stolen login credentials, they may access the victim's accounts, compromising personal and sensitive data stored within those accounts. This could include personal information, emails, financial records, and more. Scammers often use this data for unauthorized transactions, fraud, or even to impersonate the victim for further illicit activities.

Scammers can engage in fraudulent transactions, make unauthorized purchases, or sell compromised information on the dark web when armed with stolen credit card details. The stolen credit card data may be used to make online transactions, leading to financial losses for the cardholder.

It is crucial for individuals to promptly report any suspected unauthorized access or transactions and take preventive measures such as changing passwords and monitoring financial statements regularly to mitigate the impact of such scams.

Emails of this kind share common characteristics indicative of phishing attempts. They typically employ urgent language or alarming subject lines, creating a sense of urgency to prompt immediate action. Moreover, they often contain deceptive elements such as fake logos, official-sounding language, and a request for sensitive information, like login credentials or credit card details.

These phishing emails often create a sense of familiarity by impersonating reputable organizations, urging recipients to click on links that redirect them to fraudulent websites designed to collect personal information. Links and files within such emails can also be used to trick users into infecting their computers.

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