royahors tobbie zuriel
Tabita Knezevic
I've only had my Mac for about 2 1/2 months, yet I've had it freeze up 4 times. My hardrive also crashed about 2 weeks ago, but I took it to the Apple store and got it replaced, unfortunately 3 out of the 4 freezes were post replacement. I just realized that each time it's happened while using Netflix. At first I thought maybe it was just because I'd been using Google Chrome to watch it on, so I switched to Safari, and last night it froze on me while using that browser. Pretty much, I'll be watching Netflix on full screen and out of no where the screen will freeze and my Mac starts making an odd clicking noise of somesort. Has anyone else had this problem? Does anyone know how to fix it?
Funny that you should post this. The precise same thing just happened to me and I unboxed my Macbook Air just a few hours ago. I was watching Netflix full screen on Google Chrome, then it froze and there was an unsettling clicking from the inside of the computer. I rebooted it and it's working flawlessly again. It sounded like a hardware issue, so I thought I should bring it back to the store (I bought this computer to last me 3+ years; it is disconcerting to have an issue with it within several hours). If it's just a problem with Silverlight then maybe that is easily fixable...I'm not sure if it's worth having checked out!
While the hard restart is annoying, the clicking noise is really disturbing...Any thoughts on what that might be? It doesn't sound like just the audio is skipping....it sounds more like hardware, possibly the fan. If it is hardware it sounds like something terrible is happening.
For now I'm just not using full screen and it seems ok (though I would rather find a permanent solution). Since I'm still under warranty and backed up (plus addicted to netflix), I'm willing to risk it for now?
fyi... i have taken my 11" mac book air to apple store in san francisco twice in a month to fix this problem. got it back yesterday... same thing. I am now under the impression that it's a netflix issue. every time i try to watch netflix (safari or chrome) it crashes. re-downloaded silverlight twice... same crash sitch, maybe 30 min into watching netflix. in fact re-downloaded silverlight as per instrux earlier tonight, watched netflix for 10 min... crashed. went to watch again, told me i had to uninstall silverlight (again) and re-download...
I am facing the same issue and have to do a hard restart. This has happenned only while watching netflix and in all the browsers. I will try updating Silver light and see but seeing the reviews do not have full confidence if its going to help.
I've had the same problem since the day I got my macbook air. I brought it into the genius bar and they replaced several parts, which didn't fix it. I think they also completely wiped and rebooted the computer. It still freezes in fullscreen regardless of the browser I'm using. The screen freezes followed by a mechanical clicking sound and I have to hard reset. I even recorded it happening and brought the video to the genius bar and they had no idea what it was.
When you want to watch a video, whether it is a YouTube video or one of your favorite shows on Netflix, it can be extremely annoying when the video freezes. Sometimes this problem is just temporary and will work itself out if you just pause the video for a few seconds. Other times, the video will keep freezing up multiple times while you are trying to watch. Still another problem is when the video stops completely, but the audio keeps playing. If the video image is frozen, but the audio keeps playing, there may be information on your Mac that needs to be refreshed.
You can clear cookies just for your specific streaming service, or you can try clearing all cookies. If you are using Netflix, you can go to netflix.com/clearcookies to clear just your Netflix cookies. More generally, the methods for clearing cookies depend on your browser. After you clear your cookies, you will need to sign in again.
Dr. Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. She is a former faculty member and a math teacher. Here is her LinkedIn profile, Google Scholar profile and her ResearchGate profile. Email Stacey Butler.
I will randomly have a crash which gives me a green screen on my main monitor followed by the PC rebooting. I have changed the Video Card PSU connectors which made it so it didn't happen at all last night while gaming and running my stream. Here is the specs:
I will be playing FF:XIV when all of a sudden I will get the green screen which causes my system to reboot. I got the error before and as I said I changed the PSU cables to the GPU and it didn't do the green screen for about 16 hours. I started the game today and I have gotten the error twich already.
Same as me, green screen halfway through league of legends games. Thanks to AMD's faulty drivers, I now have multiple strikes on my account for "leaving". I've DDU'd, I've upgrade my psu to 850w (80 gold), I've got the latest bios. I'm so tired of this GPU, why release a card that doesnt have drivers that actually work. Theres so many of us with this situation.
Got my new PC 3 days ago, its crashed 4x a day so far with just a green screen then reboot. Thought it was a faulty gpu until i found out this is a persistent issue with the card that wasn't included in any of the GPU reviews i watched for the 5700 XT
I am having this problem as well. The recent updates have helped, but I still get a green screen and crash about every other day.
gpu: MSI Radeon RX 5700 XT DirectX 12 RX 5700 XT MECH OC 8GB 256-Bit GDDR6 PCI Express 4.0 HDCP Ready CrossFireX Support Video Card
I'm really hoping there is another update soon that eliminates this issue. I was very excited to be able to play games with a powerful gpu, but this is kind of dashing those hopes. Should have spent my money on an NVIDIA card.
I purchased the Sapphire Nitro+ Radeon RX 5700 XT... It is only FFXIV that causes it to Green Screen freeze on me. Tried different HDMI / DP cables, tried different ports, reseating the GPU, theres no dust in the case, drivers are up to date, etc etc. It's frustrating that this is the only GPU I have owned that has ever done this to me.
Radeon software gives the message "Default Radeon Wattman settings have been restored due to an unexpected system failure".
Even Viewer is ridden with Warnings/Errors/Critical both leading up to and shortly after the restart.
My guess is that something either driver related, hardware related (We all use 5700XT) or software interferes with something, I just can't narrow it down any further on my own. I can play games fine (mostly). I can watch youtube/netflix etc fine. I can "force" the crash by playing and watching at the same time. (Guaranteed to happen within 30min-1hour).
Hello Guys!
I have the same problem as you, it happens since the beginning of this year.
My computer started to show a Black screen and randomly stop to work, I have bought a new monitor and the issue still exist and it's worst at this time, now my screen is Green and I can't work efficently for it. Please I really need help with it, nobody in my city could fix it. I will let some pictures about the hardware of my pc and how it seems when it becomes green. I can use youtube/Netflix, Sofwares like CS:GO that force it but it doesn't make it crush, it's just random.
n.
I am getting this same issue on my RX 570 Ryzen 5 2600 Build and have been trying to find a solution for about 6 months, i get solid colors not just green but usually is, then audio buzzes and then my PC crashes fully but my fans are still on but Keyboard and Display aren't.
same with 3600 xt gpu it restarts randomly even when im playing low performance games , but i think its the drivers that were uploaded incorrecly or AMD didn't check the new drivers when they realesed it
A LOT of users are complaining about this issue... AMD should do something about this. More now than ever! No fking stocks anywhere and if you ask me, I WILL NEVER BUY AMD GPUS AGAIN. Nvidia all the way
I created an account just to share this, as I, too, have been battling this exact issue with my 5700xt since I installed it just over a year ago. After my wife had constant and persistant crashes while playing Warzone, I decided to take a deep dive and try every fix I could think of. Flashed new bios, DDU + Clean install of gpu drivers, underclocked RAM to as low as 2133 and as high as 3200, to name a few. I tried every **bleep** thing.
I had manually adjusted the fans inside the radeon software for a very intense game, to ensure the card would stay cool. This manual adjustment was lost and it had reverted to automatic settings. Since then, it had reoccurred.
The fans weren't spinning up when needed. I adjusted the fans manually to a fairly high level and my computer is certainly noisier now, but it has not crashed at all since I did this. I'll keep you folks posted, but I strongly suggest giving it a try.
hello, I am having the same issue with my shappire RX 5700 XT, I do not think it is related to temperature.... sometimes, after a 3/4-hour game session I check MSI afterburner and temperatures are ok, generally below 70/75 C.... It must be a 5700XT's issue which is quite annoying.... just to let you know guys I just had this green screen/crash issue jtoday after getting an AMD update... before getting that it used to crash but without rebooting and green screen... strangely in my case it crashes with only one game (dirt rally 2) I am not sure why
The other fix I have went with and it has been stable for 30 + hours of gameplay now is, I underclocked my card to 1950MHZ and completely fixed all GPU sag that I had. One or the other may be the true fix, but both together have certainly resolved it, and I'm terrified to remove one.
To be honest, I've been trying to find this thread again. So thank you for the mention, as it made it much easier on me. It was stable for about 2 months. Issues re-occurred and I RMA'd. The new card exhibited similar symptoms that thus far have been fixed with a simple DDU and clean install (driver only) of the latest driver available. Having experienced both a bad card and seemingly one that had an issue with drivers (verified with event viewer and reliability history), I can say that there is a difference I noticed.
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