How To Download Photos From Classdojo Messages
Harold Guildford
Parents get to be a part of their child's classroom experiences, and can receive messages from their child's teachers or comment on Class Stories and School Stories. Parents can only view their own children's Feedback Points (if elected to be shown by their child's teacher) and Portfolios, not those of any other students. They may also set up their child's account on ClassDojo for use in school and at home. Parents may optionally purchase Premium Features for additional ways to stay engaged with their school community and celebrate their child's growth. Note, however, that the Premium Features also have features that are not connected to a school covered in the "Out of School Use" section.
We will collect and store messages from ClassDojo Messaging, and Family Messaging, and any content sent with the messages (e.g., photos or videos), to provide the Service, and for ClassDojo Messaging, to help teachers, school admin, and school leaders keep a log of their communications with parents. For more information on how long these are retained, please see here.
Please be aware that by using ClassDojo Messaging or Family Messaging, any messages, photos, videos or other content shared can be viewed by all parents, and teachers and school leaders that are part of that message.
In the case that a photo or video is shared through ClassDojo Messaging showing a student who does not want photos taken of him/her (or whose parent does not want photos taken of him/her), or if any user needs to otherwise report any abuse or inappropriate content sent through ClassDojo Messaging that has not been addressed by the connected teacher or school, they may do so by using the reporting mechanism within the Service or emailing us at saf...@classdojo.com. Please note that ClassDojo may not be able to remove certain content as the content may be deemed an "education record" under FERPA or any applicable law (including in international jurisdictions). If a photo or video is considered an "education record" you will need to first contact your child's school to request removal. For more information on when photos or videos are considered an "education record" please see the Department of Education's guidance here. In addition, if a user needs to report any abuse or inappropriate content sent through Family Messaging, they may do so using the reporting mechanism within the application directly, or by emailing us at saf...@classdojo.com. Note that these reports within Family Messaging will not go to the school first.
Please be aware that by using Class Story or School Story, any posts, photos, videos, comments or other content shared can be viewed by all parents, students (whose parents have provided verifiable parental consent to ClassDojo or the student's teacher has represented they have provided any necessary parental consent), and teachers and school leaders that are members of that class or school, respectively. In the case that a photo or video is shared in a Class Story or School Story showing a student who does not want photos taken of him/her (or whose parent does not want photos taken of him/her), or if any user needs to otherwise report any abuse or inappropriate content on a Class Story or School Story that has not been addressed by the connected teacher or school, they may do so by emailing at saf...@classdojo.com to request removal, subject to any photo or record being deemed an "education record" under FERPA or any applicable law. If a photo or video is considered an "education record" you will need to first contact your child's school to request removal. For more information on when photos or videos are considered an "education record" please see the Department of Education's guidance here.
As a teacher, school admin, or school leader, you can customize a list of feedback types that you want to encourage or recognize using Feedback Points, such as persistence, teamwork, or leadership. These Feedback Points cannot be viewed by the general public through our Service. A student's Feedback Points and any notes the teacher adds about the point, can only be viewed on ClassDojo by that student, the teacher who awarded them, that student's connected parent account(s) (if the teacher has elected to show them to the parent), and other teachers or school leaders the class is shared with. If the teacher chooses to display totals to the class, other students in the class may be able to see each other's aggregated totals (but not individual Feedback Points). We may also present aggregate summaries (e.g. of total percentage) of Feedback Points awarded by the teacher along with any photos from a Class Story or School Story to parents. As an added privacy measure to protect students, the ClassDojo platform automatically sets limits on how long Feedback Points are retained. For all students, Feedback Points older than 12 months are automatically deleted on a rolling 12-month basis. For example, if a teacher sets up a class on ClassDojo on January 1, 2023, any Classroom Feedback Points given in that class on or before January 1, 2023, would be deleted by January 1, 2024 (and no longer viewable by any ClassDojo user). This means that Feedback Points cannot exist long-term. Teachers can also delete Feedback Points at any time.
You can, of course, delete your account at any time. Please note that even if your account is deleted, messages sent between teachers and parents are retained to assist schools with various recordkeeping or compliance obligations. Additionally, some content uploaded by a teacher, school leader, or parent, including photos, videos, and Portfolio Comments on ClassDojo Messaging, Portfolios, Class Story, or School Story, are retained at the direction of the school (e.g., for legal compliance reasons such as maintenance of "education records" under FERPA or "Student Data" under various state student privacy laws or equivalent laws in international jurisdictions) and will not be deleted until we receive direction from the school. Please note that we may also have to retain some information after your account is deleted or closed, to comply with legal obligations, to protect the safety and security of our community or our Service, or to prevent abuse of our Terms. For more details, please read "What happens when I delete my account?" in our FAQs.
When you delete your account, we delete your profile information and any other content you provide in your profile (such as your username, password, email address, and profile photos) and depending on the category of user you are (i.e., teacher, school leader, parent, child, or student), the additional content or personal information uploaded for use will be deleted as set forth in our FAQ. Information that you have shared with others, others have shared about you, or content other users may have copied and stored, is not part of your account and may not be deleted when you delete your account. Additionally, please note that even if your account is deleted, messages or content shared between teachers and parents (or Portfolio Comments and content shared between teachers and students) are retained to assist schools with various recordkeeping or compliance obligations. This includes, for example, any content uploaded, including photos and videos, or comments on ClassDojo Messaging, Portfolios, Class Story, or School Story. Additionally, some content within a Student Account, such as Student Activity Responses and other content uploaded by the student and/or teacher, will be kept after the Student Account is deleted for school legal compliance reasons (e.g., maintenance of "education records" under FERPA or "student data" under various state student privacy laws or equivalent laws in international jurisdictions). If you would like this content deleted, please first put in a request to your (or your child's) school. If the school determines that the request should be implemented, the school may submit the request to ClassDojo as set forth here For more details, please read "What happens when I delete my account?" in our FAQs.
You can always delete your account by visiting your account settings, or simply by contacting us at pri...@classdojo.com from the email used to create your ClassDojo account or by following the instructions here once you are signed in to your ClassDojo account. For more details on what happens when you delete your account, click here. Please note that some content will not be deleted given various compliance and recordkeeping obligations schools have (e.g., maintenance of "education records" under FERPA or "student data" under various state student privacy laws or equivalent laws in international jurisdictions). Please contact your (or your child's) school if you would like all of this content deleted. If the school determines that the request should be implemented, they may submit a request to us by contacting us here.
You have the right to withdraw consent for the collection of your personal information, and also opt-out of marketing communications from us. You may also be able to limit the ways in which ClassDojo uses your personal information. Email us at pri...@classdojo.com from the email used to create your ClassDojo account or by following the instructions here once you are signed in to your ClassDojo account and we'll help you right away.
If you registered on ClassDojo, provided an email or phone number to us, or otherwise opted-in to receive communications from us, you consent to us sending you messages and updates regarding your account and the Services, including privacy and security notices, updates regarding the Service, and information regarding products, features or services from ClassDojo or third-parties we believe you may be interested in. We do not send communications about third-party products, features or services to students or Outside School Child Users. These communications may include, but are not limited to, social media updates, SMS/MMS messages, push and in-app notifications, email, and postal mail. If you have an account with us, we'll also use your email address to contact you for customer service purposes, or for any legal matters that arise in the course of business. We may receive a confirmation when you open an email from us if your device supports it. We use this confirmation to help us understand which emails are most interesting and helpful.
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