National Lottery Forgot Password

[Stella Kreuter]

Ifyou have locked your account because you forgot your password, you can click on the reset password option, enter your username and security question answer. A reset password email will be sent to your registered email address and you can reset the password.

If you log onto your account and select 'My Account' followed by 'Game History' it will allow you to continue your game where you lost it. Otherwise after 24 hours all "Unfinished" games will auto-complete and you will see any winnings reflected in your online balance.

The National Lottery Interactive website has been designed to work with a wide range of systems while serving up a comprehensive and dynamic experience. Find out more about supported devices and browsers.

If you have won a prize, congratulations! There are a number of ways you can claim, depending on whether you won in a retail game such as the Lotto, or in an online game. Find out more about how to claim.

If you've forgotten your password, you can click on the "Forgot Password?" link, which will prompt you for your username and your place of birth. If you answer successfully, a password link will be emailed to your registered email address.

The National Lottery and most of the main financial institutions do not charge for uploading funds from your payment card to the Play Online wallet. However, it has been brought to our attention that some payment card providers treat this as a cash advance and charge accordingly. We suggest you check with your payment card provider prior to adding funds to your wallet.

When you have finished playing a game, a message will indicate if you have won and how much the win was for. You will then be asked if you wish to play again. Upon answering the question, your cash balance on the upper right hand side of the screen will be updated to reflect the results of your latest play. See example.

The National Lottery recognises all debit cards which have been issued by a financial institution within the SEPA territories. A full list of all member states of the Single Euro Payments Area (SEPA) is available here.

We need a copy of your passport or driving licence to ensure you are over 18. ID verification is simple and should only take a few minutes. Once we confirm your age, your scanned image will be deleted within 31 days.

Locked games are games that you have selected to make unplayable for a defined period of time. If you wish to play a game that has been locked, you must either wait for the reactivation date or contact Customer Support.

Once you confirm the transaction the transfer is in process and may not be cancelled. Please note that when you withdraw funds from your account a cheque will be issued to you from the National Lottery.

The National Lottery games on this website are promoted by Premier Lotteries Ireland Designated Activity Company under licence issued by the Minister for Public Expenditure and Reform in accordance with the National Lottery Act 2013. Find out more

If you don't see the email in your inbox, please check your spam/junk mail folder. If you still haven't received an email, please double check the email address as it may have been entered incorrectly.This is the list of email addresses that we advise players add to their Safe Senders List:

This will not guarantee delivery of our emails and anyone who experiences issues should contact their email provider or if possible register an alternative email address on their National Lottery account.

If you've forgotten both your username and password, firstly we suggest trying any other email addresses you may have used when signing up. If you're still unable to remember your details, please give us a call.

You are not permitted to purchase entries into National Lottery games whilst situated outside of the UK or IOM. Subject to the residency requirement, entries into games you purchased before leaving the UK or IOM will not be affected, however you will not be entitled to claim any prizes associated with entries purchased whilst you are outside the UK or IOM.

If you are not a resident of the UK or IOM, you are not eligible to play The National Lottery online or on the app, even when you are visiting the UK or IOM. The National Lottery website uses Experian to perform an E-identity check to ensure players are UK or IOM residents. You can however play in store at one of our retail outlets, although you will be required to return to the UK to claim any prize won.

If none of the above solves the issue, please contact our Customer Services team on 0333 234 44 33. (Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.)

In the event you have received an email about changes which you have not made to your account, please contact our team ASAP so this can be investigated further. Details on how to contact us are below.

Web notifications appear on your screen while browsing. They carry messages we think you may be interested in, such as jackpot rollovers, game updates or news of winners in your area. If you are currently receiving these kind of push notifications on your browser and wish to unsubscribe, please follow the steps below:

You won't be able to change your debit card if you still have money in your National Lottery account wallet. Once your wallet balance reaches 0.00, you can update your debit card details online, by doing the following:

Suggestion: Please access your National Lottery account to check if any of the above may apply and complete any required actions (e.g. finishing an Instant Win Game or claiming an unclaimed prize) before trying again. If you still require help, you can contact us on 0333 234 44 33. (Calls cost no more than calls to 01 and 02 numbers. If your phone tariff offers inclusive calls to landlines, calls to 03 numbers will be included on the same basis.)

Alternatively, if you have checked the above suggestions and you are still unable to complete the action, it may be any of the following reasons unrelated to your National Lottery account:

Please note, that if you would like the changes to start from the beginning of the next period, you will need to delete the old and add the new playslip at least four working days prior to your collection date.

Direct Debit BACS payments can take a little while longer than typical card payments but all these payments are made automatically, so if you haven't received your win within 5 working days, please contact us and we can escalate the issue for investigation.

As the operation of The National Lottery has passed from Camelot to Allwyn, Allwyn is now responsible for all National Lottery Direct Debit collections and, accordingly, your Direct Debit has been transferred to Allwyn. This has been done automatically and will come into effect from 01/02/2024, from this date onwards the reference on your bank/building society statement will appear as 'Allwyn Ent Ltd'.

From 24th April 2023 onwards, Android 5 will no longer be supported by our app. We recommend players, where possible, update to the latest operating system to be provided with the best experience when using The National Lottery app. To check what version you have on your Android phone, go to: Settings > General > About.

With technology moving at a fast pace, we need to ensure our app stays at a high standard with an enhanced experience. We are also required to maintain high levels of security and integrity. For this reason, we have to make updates that result in some older operating systems no longer being compatible with our app. Having the latest version ensures you are getting the best possible experience. Please give it a try.

Unfortunately, the white paper tickets bought in stores such as Aldi, Asda and WHSmith are not configured to be scanned for results via the app. Please check the published results on the website or in the app.

Prizes are available as soon as the draw results have been finalised or an Instant Win Game has been completed. Prizes won via Direct Debit will automatically be paid into your bank account, while prizes from tickets purchased from funds added via a Debit Card will be paid into your National Lottery account for you to withdraw. Prizes above a certain threshold will need confirmation before withdrawal/payment or to be claimed in person, otherwise, all prizes should appear within 3-5 working days of being won or withdrawn from your National Lottery account, depending on your bank.

Prizes won via Direct Debit will automatically be paid into your bank account, while prizes from tickets purchased from money added to your account via a Debit Card will be paid into your National Lottery account for you to withdraw.

You can buy tickets for draw games or set up a Direct Debit from 6am until 11pm each day, except on the day of a draw when you need to buy your ticket by 7:30pm. To find out full details of when the games are available to play, visit the information pages for each game.

Once an Instant Win Game is purchased, a unique ticket number is produced, along with a randomly allocated animation. This animation matches a predetermined outcome for the game. When a game outcome and animation is displayed for an Instant Win Game, it is not removed from the range of animations, and is still available to be selected again.

We create a variety of animations for each prize tier and therefore the likelihood of playing the same animation in succession is very low. It is, however, still possible because of the random nature of the random ticket generator. We do not record the animations that you have previously seen, as this would not make the selection truly random.

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