Dameware Remote Support Vs Mini Remote Control

[Arnold Gilgen]

Monitoranalyze, diagnose, and optimize database performance and DataOps that drive your business-critical applications. Unify on-premises and cloud database visibility, control, and management with streamlined monitoring, data integration, and tuning across multiple vendors.

Modernize your service desk with intelligent and automated ticketing, asset, configuration, and service-level agreement (SLA) management; a knowledge base; and a self-service portal with secure remote assistance. SolarWinds offers an easy-to-use IT service management (ITSM) platform designed to meet your service management needs to maximize productivity while adhering to ITIL best practices.

Ensure user experience with unified performance monitoring, tracing, and metrics across applications, clouds, and SaaS. Robust solutions offering rich visualization, synthetic and real user monitoring (RUM), and extensive log management, alerting, and analytics to expedite troubleshooting and reporting.

Reduce attack surface, manage access, and improve compliance with IT security solutions designed for accelerated time-to-value ranging from security event management, access rights management, identity monitoring, server configuration monitoring and patching, and secure gateway and file transfer.

SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are built to help companies of any size accelerate business transformation today and into the future.

The customer portal is where you can submit a help desk ticket, find all of the information about the products you own, and see available hotfixes and upgrades as well as training opportunities for your products.

"With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing."

"I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances."

We have recently started using Dameware and Mini Remote. When I use Mini Remote to connect to a users pc I'm finding that it changes their desktop display settings. These changes are tied to mini remote because they were reported within a minute of me connecting to their pc for the first time. And, it was reported by users in the order in which I connected to their pc's. One right after the other. I'm aware of two specific changes: the color scheme changes (minor in the big picture but it's the little things that keep them happy), the task bar for example was a deep blue now it's a muted gray color. The biggest complaint is that the windows preview when you mouse over an application icon in the task bar changes from window previews to a list. Previously, if you had multiple word documents open and had it set to not combined icons it would show one Word icon in the task bar. If you would mouse over the Word icon it would pop up little windows for each document you had open and as you mouse over each window preview it would temporarily display that document maximized on the screen. Now, it only pops up a list, that's in, no interactive preview or anything.

I have tested my MRC connection to different systems, and I am currently connected to a Windows 10 system and it displays the Aero visual mouse over. I did have Desktop Pattern and Font Smoothing Disabled.

Thank you for the suggestion. I found that Desktop Pattern and Font Smoothing were also disabled in our settings. After enabling them and connecting to one of the effected users, it did not improve their situation. Any other thoughts?

We had a pretty similar situation, caused by DWMRC 11.2. This problem is solved in Hotfix 1, which addresses "The Mirror Driver is not disabled after disconnect (Aero issue)". We had to manually uninstall the Mirror Driver from the Device Manager on the remote machines.

For either Dameware Remote Support or Dameware Mini Remote Control, the end user's computer that you want to troubleshoot must have the Dameware client agent installed on it. The Dameware client agent establishes communication between the technician's computer and the end user's computer, and without it, a connection between the two computers cannot be made. You can deploy the Dameware client agent to a single computer or multiple computers.

The installation method you choose is up to you. The most common method is to install the client agent on demand, but if you work for a large organization, you may find that using an MSI installer is more convenient.

You can push the client agent to a computer using an option in the Dameware Mini Remote Control application console. The push method is useful when you want to update the client agent without requiring the remote user's permission.

You can install the remote hosts directly by extracting the installer (EXE) file. The installer contains both the Remote Host installation (MSI) and Remote Host configuration (MST). The EXE installer is located in the Dameware Proxy machine, and is unique for each proxy and configuration.

After you add the custom installation arguments, specify the default arguments. Otherwise, the remote host is installed without configuration and runs in Direct mode. SolarWinds recommends that you use the following command line arguments:

For the manual installation method, agents are available in Direct mode only, without Remote connection mode. For manual installation with Remote connection support, copy DWRCSU.inst at c:\Program Files (x86)\SolarWinds\Dameware Central Server\ into the Remote host folder at c:\Windows\dwrcs\ and restart the Remote Host.

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