Make my trip refund department goofs up and misuses refund amounts due for cancelled
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Govindarajan.L.N.
Sep 8, 2015, 10:35:07 PM9/8/15
to Green Park Group, sss-g...@yahoogroups.com, retireefor...@googlegroups.com
Dear all,
I am experiencing a very bad experience with make my trip.com. I am posting
this mail to sensitize the people on the dubious methods adopted by such
companies. Till now, the refund is not received in full. The sequence of events
are:
- On 10-Jan-2015 I cancelled my air ticket and Rs.4425 was due as refund. The ticket was booked online. through the portal Make my trip.com.
- The company asked for IFSC code and account number. (Normally, this information is not specifically asked). As an example, railways automatically refund the cancelled ticket dues to the account used for booking. They do not ask for any account number and IFSC code. This is a major deviation.
- The details were provided. The company claimed that money Rs.2059 was remitted on 29-Jan-2015. Why the amount was reduced?
- The money did not reach my account. So, I sent mail to confirm and send me proof of having remitted the money. Company was asked to verify whether have input my account details correctly.
- The company parroted the reply that money was remitted without submitting any proof. They called for my account statement to prove that money has not reached my account.
- Accordingly, statement of accounts from October-2014 to March-2015 containing all entries were sent eight times. Each time company swore that money was remitted on 29-Jan-2015.
- Fed up, I asked the company to provide solid proof that they had remitted the money like their bankers certificate so that I can take up the matter with RBI and my bank. The company again parroted that the money has been sent and asked me to submit a letter from my bank that they have not received the money. This is the height of foolishness. The remitter has to provide the proof. I sent a registered notice to the company asking for refund.
- The part refund Rs.2059 said to have been remitted by them on 29-Jan-2015 reached my account on 31-July-2015.
- The company accepted that they have committed a mistake in reducing the refund amount from Rs.4425 to Rs;2059 and agreed to pay the difference.
- For the balance amount the company is dodging that their accounts department is bogged down with lots of similar queries and hence the delay. This reply is parroted every week seeking more time to resolve the issue.
- Refund calculation is not a rocket science which needs a team of people in their accounts department to work on the issue for eight months. An elementary school student can do the arithmetic in a few minutes.
- The company’s helpline telephone numbers are menu driven and does not contain a menu for complaints and grievance redress. The email ids of their higher ups are not provided. Escalate to next level tab is disabled in the portal.
- Now is it organized delay to use customer’s money and ultimately evade payment if not pursued by the customers? How many such amounts are there with Make my trip.com? Any company can bluff that they have remitted without doing so. Are thy not supposed to submit proof when called for to substantiate that money was remitted?
- I have made a demand for the balance amount due with interest and compensation for the mental agony caused to me without prejudice to my legal rights .
- Can this be referred to Cyber crime cell?
Learned members can suggest how to handle such situations particularly if
the refund is substantial. Mine may not be an isolated case, as the company
accepts that there are so many queries for the accounts department and hence
delay. The errors appear to be intentional.
Thanks for sparing time and reading this long mail.
Govindarajan
From: Govindarajan.L.N.
Sent: Tuesday, September 08, 2015 10:06 PM
To: MakeMyTrip
Subject: Re: Reference ID:[150714-009352] Order No
NF2203737487655P01 http://www.makemytrip.com
More than 85
correspondences and problem remains unsolved
Reference ID:[150714-009352] Order No NF2203737487655P01 http://www.makemytrip.com
I cancelled my air ticket on 10-Jan-2015. Refund due Rs.4425. Company swore
that Rs,.2059 was refunded on 29-Jan-2015. But this did not happen. This amount
reached my account on 31-July-2015, after 70 emails and one registered letter.
Why the amount was reduced? The company accepted that this is a mistake. The
remaining amount has not been remitted. Every week, the company is parroting a
standard reply that their accounts department is bogged down with lots of such
cases and hence the delay. This means that the company has lot of claims not
refunded by them. Will the higher management wake up and return the balance
amount to me? It is sad that your company has made me waste my time and energy
in writing more than 85 mails for the past eight months, while you should have
focused to help a senior citizen like.me. Hope my money with interest and
compensation for the harassment and agony caused will be paid to me. Will the
higher management wake up? I am aggrieved. The companies replies are full of
inaccuracies, misleading and evasive. Intentions are doubtful. Management should
review the functioning of refund section and ascertain the true position.
Ensure that my money reaches my account before your committed date
12-Sep-2015. On 12-Sep-2015, do not repeat the same stereo type template
parroting reply that your accounts department has lots of queries. You have done
enough repetitions during last eight months. Our correspondences may reach the
100 if you do like this. Courts will laugh at your reply. When money is
due to you and your debtor replies in a similar fashion and harasses like this,
how your company will react? Will it wait as I have waited?
Without prejudice my right to initiate legal action including referring the
matter to cyber issues division of various governments of Government and law
enforcing agencies,
Govindarajan.L.N.
From:
MakeMyTrip
Sent: Tuesday, September 08, 2015 9:10 PM
Subject: Reference ID:[150714-009352] Order No NF2203737487655P01
http://www.makemytrip.com
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[---001:006159:12429---]
Viji
Sep 9, 2015, 11:21:39 AM9/9/15
to vangal heritage, retireeforumsyndicate
Forwarded by Sri n>saikrishnan and L.N.Govindarjan
---------- Forwarded message ----------
From: n. saikrishnan <n.saik...@gmail.com>
Date: 9 September 2015 at 09:44
Subject: Re: (retireeforumsyndicate) Make my trip refund department goofs up and misuses refund amounts due for cancelled
To: "Govindarajan L.N." <lng...@gmail.com>
Cc: VL Vijayaraghavan <vl.vijay...@gmail.com>
From: n. saikrishnan <n.saik...@gmail.com>
Date: 9 September 2015 at 09:44
Subject: Re: (retireeforumsyndicate) Make my trip refund department goofs up and misuses refund amounts due for cancelled
To: "Govindarajan L.N." <lng...@gmail.com>
Cc: VL Vijayaraghavan <vl.vijay...@gmail.com>
DEAR LNG,
I have posted your mail as status in my FB page and requested all my friends to repeat the process so that more and more adverse publicity is created against this company. Since I cannot directly post anything in our retiree forum, I am marking a copy of this mail to Shri VLV with a request to all the members of the forum to copy it in their respective FB pages.
Regards
sai
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