Application Support Engineer

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Bharath kumar

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Mar 9, 2026, 2:12:04 PM (4 days ago) Mar 9
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Title: Application Support Engineer 

Location : Alpharetta GA

Interview type: L1 – Video and L2 - Face to Face

 

Position Overview:

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but is not limited to, the day-to-day support of the organization’s technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within . Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE roles in Java, Unix & SQL technologies.

 

Responsibilities include:

  • Incident Management -Create and manage necessary process involving incidents
  • Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
  • Engage with the development team throughout the life cycle to support Application build for Reliability
  • Develop software to automate manual operational work
  • Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
  • Responsible for the availability, performance, change (CP) management, monitoring, and capacity management of their services
  • Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents
  • Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering
  • Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.

 

Primary Skills / Must have 

  • Site Reliability Engineer (SRE) in which 80% will be supported [React/Protect], 10% will be in Dev Ops[Enable] space.
  • Proven track record supporting large scale multi-tiered cloud-based applications.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Hands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosys
  • L2-L3 Production Support, Debugging skills, problem solving
  • Experience working in an Agile Development environment
  • Proven ability to understand and troubleshoot complex problems under pressure
  • Excellent communication skills (both written and oral), listening skills, influencing and negotiation skills
  • Experience with performance troubleshooting and remediation
  • Experience with observability tools such as Splunk, Kibana, Grafana, Prometheus
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead  in DevOps automation and best practices.

 

Secondary Skills / Desired skills

  • Having good expertise on Linux and shell scripting. Need to be very comfortable with Linux
  • Grafana/Kibana dashboarding experience
  • Good problem-solving skills
  • Good communicator
  • Good understanding of brokerage business
  • Jobs (controlM/CBSS/CRON) experience
  • Bachelor’s/Master’s Degree in Computer Science, Information Systems or related field
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